We arrived late at the airport, we called for the shuttle service at 11:30pm and the staff told us the wait was less the 15 minutes. I was pleasantly surprised of the prompt response. After we identified the terminal we were waiting, I was not clear to us where the pick up was within the terminal. We missed the shuttle as we were waiting at the wrong spot. After we called again, we finally agree at a pick up point within the terminal and was picked up after another 15 minute wait. Once we arrived at the property, we were quickly checked in and was upgraded to a suite. We used the breakfast facility which was fantastic. The only complaint is the tight spaces between tables in the breakfast area which can cause some interesting twisting around navigating around.