Recently stay at this property for a quick overnight and it is definately not a top of the line Hilton Garden Inn.
Waited in the exahust at curbside for 45 minutes for hotel van. Van driver told us restaurant/bar would be open until 11pm. It was about 10:30 when we arrived at hotel and restaurant closed at 10 and bar was getting ready to close. Front desk staff understood the issue and immediately gave us complimentary fresh meals from their store. They advised not to walk too far as the 36th street is dangerous due to traffic.
Bar ended up staying open later because there was alot of people there wanting to drink! Have to give the bartender and management credit, because they saw the demand and could have easily closed, but elected to say open.
Breakfast was very good, but the hotel was full and many people eating. The staff was very accomidating in opening new areas for guest to sit and eat.
Vans to the airport were completely full and a manager ended up driving another van, so they were several times able to adapt and fix their problems. It would have been so easy to shrug the shoulder, but they were very attentive to the problems and fixing.
Overall I would not seek out this property again, but if had to stay here, it would not be difficult. Once again, staff made it much better stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 18, 2012
Thank you for taking the time to review our hotel. We’re sorry you experienced an undesirable stay with us in regards to our shuttle service. We are...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.