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“Nice Hotel, Good Staff.....but.....” 3 of 5 stars
Review of Hilton Garden Inn Miami Airport West

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Hilton Garden Inn Miami Airport West
3.0 of 5 Hotel   |   3550 NW 74th Avenue, Miami, FL 33122   |  
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Ranked #28 of 113 Hotels in Miami
Certificate of Excellence
Euless, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice Hotel, Good Staff.....but.....”
3 of 5 stars Reviewed October 15, 2012

Recently stay at this property for a quick overnight and it is definately not a top of the line Hilton Garden Inn.
Waited in the exahust at curbside for 45 minutes for hotel van. Van driver told us restaurant/bar would be open until 11pm. It was about 10:30 when we arrived at hotel and restaurant closed at 10 and bar was getting ready to close. Front desk staff understood the issue and immediately gave us complimentary fresh meals from their store. They advised not to walk too far as the 36th street is dangerous due to traffic.
Bar ended up staying open later because there was alot of people there wanting to drink! Have to give the bartender and management credit, because they saw the demand and could have easily closed, but elected to say open.
Breakfast was very good, but the hotel was full and many people eating. The staff was very accomidating in opening new areas for guest to sit and eat.
Vans to the airport were completely full and a manager ended up driving another van, so they were several times able to adapt and fix their problems. It would have been so easy to shrug the shoulder, but they were very attentive to the problems and fixing.
Overall I would not seek out this property again, but if had to stay here, it would not be difficult. Once again, staff made it much better stay.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria C, Manager at Hilton Garden Inn Miami Airport West, responded to this review, October 18, 2012
Thank you for taking the time to review our hotel. We’re sorry you experienced an undesirable stay with us in regards to our shuttle service. We are taking your feedback into consideration as we make improvements to our guest experience. I’m glad that our team was able to make accommodations and offer solutions to some of the road blocks you ran into. However, we’re sorry for any disappointments. We appreciate you letting us know and we hope you will give us a second chance if you return to the area.


Thank You,

Maria Cancino
Director of Operations
(305) 629-7701
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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688 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Birmingham, Alabama
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 6, 2012

I spent the week-end at this hotel while in transit and it worked very well for me. There is a shuttle that transports you to and from the airport, Dolphin Mall, Wal-mart, and I believe they also take you to the Miami cruise port. I had a nice room with a lovely view. There was a microwave in the room in addition to the little fridge and it had everything I needed for my stay. The staff were friendly and helpful. I highly recommend it for those in transit and for short stays in a quiet area.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cayman Islands
Level Contributor
268 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed August 20, 2012

We like this hotel, it is easy to get to and by the airport but if you are looking for party central this is not the place. To visit dolphin mall, Walmart, target etc it is perfect - I think they will even drop you off at the mall if requested.

Room Tip: For rooms it is well worth up grading to a suite if you are going to be there for a couple of nights...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
77 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed August 13, 2012

Stayed one night at Hilton Garden Inn Miami Airport as I decided to visit Gator Park and Miami Zoo before my flight back to NYC. The hotel was easy to find just off the highway and had ample free parking space. There was basically nothing to see around the hotel but the Dolphin Mall was just a short drive away. There were also a few eating places (McDonald's, Denny's and Wendy's) across the road from the hotel.

Staff was friendly. The room was clean and bed comfortable. Facilities and amenities were very much the standard fare across all Garden Inn brand hotels. The only thing missing was an in-room safe. Free Wifi throughout the hotel. The pool area was nice with a hot spa pool.

MIA is a busy airport and the hotel was situated right under the landing route so expect to have aircrafts flying constantly above your room. My room was on the top floor (7th) and what I experienced was some occasional whizzing from the window which did not bother me at all (to me the sound of the air conditioner was more annoying).

In all, a nice, good value for money hotel near to Miami Airport.

Room Tip: Room facing the back parking (instead of the front main parking lot) might be quieter.
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, New Jersey
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed August 1, 2012

I stayed here during a training class at the hotel. The staff upon checking in was warm and greeted me with a "we've been expecting you". Nice to hear after a long day of work followed by a flight with a late arrival at the airport. The room was clean and comfortable. I ordered room service and had a surprisingly delicious cheeseburger that was so big and juicy that I didn't even notice the fries. After that burger the night before I did make my way to the fitness center which was clean and well-equipped with 2 treadmills, an elliptical machine and free weights. I do like that it has a private bathroom. Breakfast had everything you would expect with good healthy options along with your typical breakfast foods. The meeting space was comfortable and the best thing about the meeting experience was the banquet captain Raymond. He was so attentive to our needs and cared so much about our comfort that I would have felt uncomfortable not to mention his efforts. Kudos for whoever hired him! One evening the Front Office Manager, Colleen, recommended a restaurant just across the street, El Pollo Inka, which was delicious and will have its own review soon. But I have to say all of the staff here know their local cuisine and will make sure to direct you to where to get some. I stayed at this hotel for 3 nights and would most definitely return and recommend.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glastonbury, CT
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed July 19, 2012

When visiting Miami, make sure you plan ahead where you want to be. If you are the club hopping, dance all night, beach going, etc., etc people., then you will like to be in a hotel downtown or on South Beach. Considering we had a car and most of our activities were near the hotel, we chose to stay here. It's a good hotel with a nice caring staff, but there are some things that are irksome:

1. We stayed in a suite and the room/atmosphere was bland. The hallway has a colorful and vibrant carpet and wall covering but the room is a dull yellow pale. Other than that, it was spacious with a separate living room area, a fridge, a microwave, and a coffee machine.
2. Our toilet broke twice during our stay and when we went to call the front desk our phone was also broken.
3. Breakfast service varies day by day. The two servers and cooks vary greatly in their attitude and type of service.

As much as these were irksome, the one thing that really rubbed us the wrong way was when we asked if the shuttle would be willing to drop us off at Miami Stadium ten minutes away and we were told no. Understandable its not a service they normally provide but as Hilton Honor members (and that shouldn't even matter) any hotel we stayed at before has always been willing to go above and beyond to show their appreciation to their guests. We could understand if there were busy and such, but it was clear they weren't. Again, just she's us this hotel is unwilling to go above and beyond for their guests.

One last note: the pool was nice after spending a long day out in the sun.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aruba
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed July 16, 2012

We recently stayed in this hotel, and our experience was wonderful - the staff at the frontdesk were friendly and efficient - I liked the extra touch that upon check-in - offering a beverage from the minimarket! - Our room was ready, clean and well appointed. The King size Bed was firm and comfortable. The step-in shower was a welcome change from the standard small bath tubs that you have to dangerously climb into and gave the small bathroom a roomier feeling. I only have one comment that I personally found the airco to be alittle noisy at times. The breakfast bar was well stocked and the freshly made-to-order omelets a treat! We rented a car, and the location of the hotel is perfect for shopping combined with business. We would definitely stay here again in furture, it has all you need - free wifi, free parking, great location, great breakfast, good rooms and a very nice staff!

Room Tip: We stayed in Room 717, where I thought that the A/C unit was a little noisy - but other than that pe...
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Miami Airport West

Address: 3550 NW 74th Avenue, Miami, FL 33122
Phone Number:
Location: United States > Florida > Miami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Best Value Hotel in Miami
#21 Business Hotel in Miami
#22 Family Hotel in Miami
#32 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Miami Airport West 3*
Number of rooms: 1
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Also Known As:
Hilton Garden Inn Miami Airport West Hotel Miami

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