“The worst HS I've stayed... ever!”
As a frequent Hhonors customer, I've stayed in several Homewood Suites but this one is the one that tops mediocrity. For starters: small room, single elevator, lowsy service and the worst breakfast of all. Forget about the waffles or pancakes, not even orange juice! Compared with the other two Homewood Suites we used on this family vacation, this one stinks. To get an idea of how unclean this hotel was, people could not use the baby high seat in the dining room because it was full of ants and there was no one around to clean it up.
Foreign visitors use this hotel mostly for shopping since (on the bright side) it provides shuttles to and from Dolphin Mall and Sawgrass Mills. Other than that, I could not find any other reason to return to this hotel which is a disgrace to the Hilton family of fine hotels.
If you need a bigger room, make sure to reserve the corner rooms because all standard rooms are smal...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I would like to take this opportunity to thank you for sharing your experience. It is important for me to know how you feel, and what you think of the Homewood Suites, Miami Airport West. I was very sorry to hear that you were inconvenienced during your stay at the hotel and that we were not able to meet your expectations. It is my goal to consistently provide superior service and accommodations and your comments are very important to me.
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The feedback I receive from a valued guest like you enables me to target problems areas, and take the necessary actions to ensure similar situations can be avoided in the future. I went ahead and address all the issues you encounter with the respective department and department heads; I can guarantee you that the level of service we will offer to our guest will always be the best. I personally had looked into all the things you had said and whatever needs to be corrected will be taken care immediately. We pride ourselves on the service and accommodations we offer and each team member works hard to make sure every guest is extremely satisfied and that always will be our goal.
Once again, I appreciate you taking the time to share your comments with and giving us the opportunity to learn and get better. I know you have many choices when it comes to lodging and we are really looking forward for another opportunity to serve you in our hotel and offer you an excellent hotel experience. If you should ever need anything do not hesitate to contact me, and I will do my best to make your next stay a perfect stay.
Director of Operations
Homewood Suites by Hilton - Miami Airport West
3590 NW 74Th Ave, Miami Fl 33122
P: 305-629-7831 Ext 6003 F: 305-418-1983
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.