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“Did not honour the booking” 1 of 5 stars
Review of 7 Malaglate

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7 Malaglate
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7 Malaglate | Sollas, Sollas HS6 5BX, Scotland   |  
Hotel amenities
Ranked #2 of 2 Sollas B&B and Inns
Dorset, Vermont
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Did not honour the booking”
1 of 5 stars Reviewed October 7, 2012

We booked for one night and got a confirmation e-mail confirming our booking-We arrived after a long journey plane/ferry /long drive on time only to be told in a very unfriendly way to get lost as we were told we were a day late. On remonstarting offering the e-mail confirmation of our booking we were then offered a very small room with childrens single beds( we booked a large double). Our room it turned out was offered to someone else who wanted a longer booking. It runined our holiday. No compensation was offered Stay clear of this very unhelpful unreliable hosts.

Room Tip: Stay clear of this accomodation there are not in the islands list of tourist accomodation now we kno...
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion M, Owner at 7 Malaglate, responded to this review, June 24, 2014
At long last I have time to refute the tissue of malicious lies spun by Dorset, Vermont.
We had expected this person and had a double room prepared. When 10pm approached with no contact regarding late arrival we gave to double room to a honeymoon couple who were staying one night. About 1030pm the phone rang and on picking it up I couldn't grasp what was happening at the other end ,Incoherent shouts of "Turn your lights on so I can see where you are" being the most intelligible part . I asked who was speaking and his wife took the phone. She explained where they were (about a mile from us) and telling her the we were lit up light Blackpool, I directed her to our place.
His satnav had led him astray. On his arrival I expressed surprise at the lateness and no previous explanation. I apologised that the double room was taken but we had a very good twin room also en-suite . He was treated with the utmost civility but began berating and haranguing the native . His wife was delight with the room but not he. He was even offered the room and breakfast at no charge but he was not to be mollified , howling about his laser and lawsuits. My wife then arranged a transfer to a 4 star B&B half a mile away

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4 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Western Isles
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 23, 2012

These people were lovely and made sure that we had everything we needed including a very hearty breakfast with a plateful of fruit, cereals and a full Scottish breakfast (she did something a little different for me due to dietary requirements). The house was spacious, clean and comfortable and the view of the sea and the countryside was beautiful and comforting. The man sat and yarned (chatted) to my other half with lots of stories of Uist and the people which made his holiday. They phoned the hotel where we were going to eat to check we were not too late.
There was a tiny fridge with fresh milk for our tea in the room and the shower was great with plenty hot water. Oh and the pillows were to die for

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about 7 Malaglate

Address: 7 Malaglate | Sollas, Sollas HS6 5BX, Scotland
Location: United Kingdom > Scotland > The Hebrides > Outer Hebrides > North Uist > Sollas
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in Sollas
Number of rooms: 4

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