“Beautiful ocean view, decent accomodations, very unprofessional front desk staff!”
The view of the ocean is amazing, definitely the best asset of the resort property! The unit is nice, as it was recently refurbished, however not extremely clean. Even though the appliances appeared newer, the dryer failed to work, as did the garabage disposal and the dishwasher. The pool area was nice and the staff working near the pool area were extremely friendly and accommodating. There were activities and snacks throughout the day, however the prices for the snacks and activities seemed rather expensive. Seems as though the property could offer these at a lower cost and still profit. (Example: a scoop of ice cream for afternoon snack $4.00, a crafty picture frame for kids $10 ) The beach area was nice, esspecially if you enjoy "shelling." If you do not , enjoy "shelling" you may wish to choose a different beach. Most resorts we stay at include the beach chairs and umbrellas as part of your accommodations during your stay....not here, you must pay per day or by the week to enjoy that luxury. The front desk staff had a lot to be desired, very unfriendly, unaccommodating and unprofessional!! We were lucky to ever get a "Hello" or a smile....Really?! We received a letter indicating the property was renovating and construction would be going on during our stay. We received the letter less than one month prior to our arrival at the property, too late to make alternative arrangements, and our stay was booked eight months prior. The construction noise was incredibly loud, jack hammering all day long starting at 8 a.m. We have a two year old, this made nap time almost impossible! We could not even hear one another talk inside the unit! It is understandable that construction has to take place at some point to improve the property, however, it is unfortunate that we chose to stay during this time. We requested a later check out than 11 a.m. and were advised by the front desk that was not possible, as all units were full and guests would be checking into our unit as soon as possible. We had talked to the security guard earlier in the week, whom was very nice, and he told us that the property has been "dead, " many vacant units, etc. So once again, very disappointed by the lack of accommodating by the front desk staff, as they could not give us a later check out. We travel frequently and this is not a resort property that we would recommend to others. Marco Island is beautiful, do your research, save yourself some money, enjoy your vacation and stay elsewhere on the island!!!!
Corner room had a great ocean view!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.