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“Wonderful service, amazing place!” 5 of 5 stars
Review of Marco Beach Ocean Resort

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Marco Beach Ocean Resort
4.0 of 5 Resort   |   480 S. Collier Blvd., Marco Island, FL 34145   |  
Hotel website
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Hotel amenities
Special Deal
$50.00 Daily F & B Credit
Ranked #3 of 13 hotels in Marco Island
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wonderful service, amazing place!”
5 of 5 stars Reviewed September 3, 2013

My husband and I traveled to Marco Island for our 1 year anniversary and stayed at the Marco Beach Ocean Resort. This was our first time at Marco Island and this resort will be hard to beat. The staff was amazing, the accommodations were extraordinary and the experience was wonderful. Great location.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer N, Front Office Manager at Marco Beach Ocean Resort, responded to this review, September 13, 2013
Thank you for staying at the Marco Beach Ocean Resort. We know you have many destinations to choose from when booking your reservation, and we appreciate you choosing us. We are delighted to hear you had a wonderful anniversary and we will look forward to welcoming you back for many more to come.
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794 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
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  • English first
  • French first
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  • Italian first
  • Norwegian first
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English first
Savannah, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 31, 2013

I am currently staying here. The hotel is nice, location excellent, beach is perfect, pool is clean, service personnel is hit or miss. One of the reasons i come to a nice hotel is to have things taken care of for me. If i walk up to a beachside bar i expect to be offered a drink, right away, not after 10 minutes when i have given up and start to walk away. When i pull up in my car and am struggling with bags i expect help, well i didnt get it. Some of the staff has been excellent but some is not. Gratuitynos included in restuarant meals here so i can only guess based on my experience the service personnel are not looking to work for tips. Next time ill plan ahead and reserve the marriot which is perpetually booked.

Bring your own pillow, these things are like rocks, what happened to nice down pillows at nice resorts?

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer N, Front Office Manager at Marco Beach Ocean Resort, responded to this review, September 1, 2013
Thank you for your feedback, please know it is our top priority to offer our guests world class service. We apologize that you feel the services are lacking. In the future we ask that you speak with the Manager on Duty regarding any issues you may be experiencing and we will be happy to address them immediately for you. Again, thank you for your feedback, and we hope you enjoy the rest of your stay.
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Fort Lauderdale, Florida
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 27, 2013

We had stayed here numerous times 7 years ago. Decided to spend our 30th anniversary and visit again.
Definately not disappointed!
The hotel is beautiful, suites excellent and the staff, can't say enough about the staff.
From driving onto the property to leaving at the end of your stay, the staff is amazing. Almost like being on a cruise. Always a smile, will help with anything. The most friendly staff we have ever experienced.
It had been a lot of years but won't be long before we go back again.
Yes it is a bit pricey but worth every cent!!!

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer N, Front Office Manager at Marco Beach Ocean Resort, responded to this review, September 1, 2013
Thank you for your kind words. We will pass on all your compliments to the staff. We are glad you were able to come and stay with us for your 30th anniversay. We wish you many more anniversaries, and many visits back in the future. We hope to welcome you back soon.
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Allen, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 26, 2013

This review took me a while to write, as we were there back in July (2013), because we have just been savoring the memories. We were there for our 25th anniversary, and it was a memory we will treasure. I could tell that it would be great before we even got there, as I was e-mailing Branka, the concierge, about plans for the actual day of our anniversary. She responded promptly and had everything all lined up for us. The one bad thing was that the restaurant was not open on Mon or Tues, so we had to go somewhere else for our anniversary dinner, but Branka recommended some places and made reservations once we decided. And she recommended a great sunset cruise company (Cool Beans) and an Everglades tour company, she had us all lined up before we even stepped in the front door! She is awesome! We were on the top floor and loved our room, especially the balcony. Customer service is what this place is all about. Everyone was so nice. We were so glad to meet Ser Touch before he went back to Turkey the day after we left. He gave us awesome service on the beach, as well as all the guys setting up towels for you, and bringing the smoothies at 3 p.m.! And Nadiia behind the bar, and she worked the beach or the pool bar, was the best! When we did go into the restaurant and ordered drinks to go at the bar, Paul was very friendly and helpful and we even talked to him about a complaint we had, that everything closes way too early and he said he was looking into that. We did not have a car, but anytime we had to wait for a taxi, we could see the excellent service the valet employees provide, and they always were very friendly to us. We can not wait to come back here and bring our son, this was truly one of our best vacations ever. We have been to many places in FL, having lived there previously for 10 yrs, but this was one of our favorite areas, 2nd only to Key West. And this smaller hotel makes you feel like family, we walked over to the Hilton and the Marriott for lunch and/or drinks and it was crazy busy, not what we would like at all. We look forward to our next trip here to MBOR. But, hopefully, we won't be woke up at 4 a.m. again with a false fire alarm :(

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer N, Front Office Manager at Marco Beach Ocean Resort, responded to this review, September 1, 2013
Thank you for your kind words, and we are excited to see that you want to come back and see us again. Thank you for your compliments to Ms. Branka and Sur Touch, we will make sure to pass them on. We look forward to welcoming you back.
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

I felt like I was in a different country while I stayed in Marco Beach. This hotel was so nice and clean. Friendly staff. It was helpful to have a kitchen. The bathroom was large. There was a sitting area and 2 tvs in our room. The bed was comfortable. The beach was not crowded and it was good for families or couples. The chairs, umbrellas and towels are included. We will come back!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer N, Front Office Manager at Marco Beach Ocean Resort, responded to this review, September 13, 2013
Thank you for your recent review of our resort. We always appreciated compliments, so thank you for taking the time to write a kind review. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio, United States
2 reviews
5 of 5 stars Reviewed August 25, 2013

Absolutely wonderful staff - pleasant, attentive and really made us feel like guests in their home. Clean, spacious rooms and every room has an ocean view. Sale Y Pepe, the restaurant within the resort, is top-notch. Living in a big, "foodie-destination" city in the midwest, I was genuinely blown-away with the meal we had there. The pool is a little small, but there's a small, 6-8 seat bar tucked in the corner. We spent most our time on the beach, where the staff takes drink / food orders. Beach around the resort is pristine and reserved chaises, small tables and umbrellas are available for no extra fee. Also, I was mildly obsessed with the scent in the lobby. Just heavenly and really sets the tone for the entire experience. Well done, team Marco Beach Ocean Resort. We'll be back.

Room Tip: Garden access on floor 5 with private entrances from the garden. Same level as the pool so expect fo...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer N, Front Office Manager at Marco Beach Ocean Resort, responded to this review, September 13, 2013
Thank you for choosing the Marco Beach Ocean Resort. We are happy to hear you enjoyed our staff and beach. The scent in the lobby gets a lot of compliments, that's for sure and we thank you for noticing! We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hyde Park, New York
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2013

I just returned from the most relaxing and most enjoyable stay at this resort. This is a 98 room boutique hotel that has the best staff I have ever encountered in all my travels. From the minute you arrive - you feel special. They attended to everything we needed. Kudos to Branka at the Concierge - she is top notch and steered us in the right direction everytime. You have one special lady working at this resort. I also must mention Tom at Valet. He greeted us each and every time with a smile and a big hello. Even took photos of me and my son and shared with us his wonderful photographs. He is a gem. Be sure to dine at Sale e Pepe - it is not to be missed!! Pricey but delicious from start to finish. I would recommend booking a two bedroom if you can. We had a one bedroom and the sleeper couch gets a little unconfortable for an extended stay. The kitchen is clean as a whistle as was the rest of the suite. The bathroom is huge and the added extras of having hotel robes in the suite and the turn down service were real bonuses. The pool is small but there is plenty of seating and a great pool bar (a little pricey for drinks) with great food. I wish they had organized pool activities for the kids. Must also say the beach staff is fantastic as well. They greet you and set up your lounge chairs with towels at beach side. Get there early to get a front row seat on the beach. Bring money for tipping - there are a lot of people always willing to help you. We had a few minor problems with the suite and they were all fixed within 10 minutes of reporting the problem. I have never had such prompt service anywhere. We didn't dine or drink at the beach bar as it is not in a great location - more like in an alleyway. And beware of the boardwalk to the beach in the early morning. It can be very slippery from the rain and morning dew. I almost fell twice until I tried the real slow walk approach and that did the trick!!

This resort and island will stay in my heart for a very long time and we will return again!

Thank you to the Marco Beach Ocean Resort for adding to our family memories!!!

Room Tip: Request a high floor for the beach view. We were on the end of the fifth floor and were able to see...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer N, Front Office Manager at Marco Beach Ocean Resort, responded to this review, September 13, 2013
Thank you for your compliments! We are thrilled to hear you enjoyed your stay with us. We will pass on your compliments to our staff. Please come back and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Marco Beach Ocean Resort

Address: 480 S. Collier Blvd., Marco Island, FL 34145
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Marco Island
#2 Top resorts Hotel in Marco Island
#2 On the Beach Hotel in Marco Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marco Beach Ocean Resort 4*
Official Description (provided by the hotel):
The resort epitomizes the AAA Five-Diamond standards. Marco Beach Ocean Resort features casual and elegant dining, a spa and fitness center, pool and hot tub, rooftop gardens, four miles of white sand beach and nearby golf, tennis and shopping. Complimentary smoothies on the beach and pool offered daily at 3pm. Wireless internet available complimentary to guests. ... more   less 
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Also Known As:
Marco Beach Ocean Hotel Marco Island
Marco Island Beach Ocean Resort
Marco Beach Resort
Marco Island Beach Ocean Hotel
Marco Beach Ocean Resort Marco Island, Florida

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