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“Overpriced Property” 2 of 5 stars
Review of Hilton Marco Island Beach Resort

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Hilton Marco Island Beach Resort
4.0 of 5 Resort   |   560 S. Collier Blvd., Marco Island, FL 34145   |  
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Ranked #5 of 13 Hotels in Marco Island
Wausau, Wisconsin
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Overpriced Property”
2 of 5 stars Reviewed February 28, 2014

This hotel would be an OK value at about $250/nt. But at $400-500, it's way overpriced. The rooms are large and nicely decorated, but there's a musty smell that permeates the entire hotel. You can smell it when you walk into the lobby, and it was there in our guestroom, especially when the air conditioning was running.

The bathroom had one of those useless, annoying "exhaust" fans that went on with the light. When I opened the fan, I found that it was caked with dirt and lint (see picture). Maybe the hotel's entire HVAC system needs cleaning? And in spite of a recent renovation, the bathroom door looked shabby (see picture).

Finally, the view from our room was disappointing (see picture). For what the Marco Island Hilton charges, this is unacceptable, in my opinion. Obviously, many other reviewers feel that this is a wonderful hotel, but we won't be back.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, March 5, 2014
Dear Harry_Gein, we would first like to thank you for choosing our resort and for taking the time to provide us with your honest feedback. We apologize for the cleanliness issues and regret that you were disappointed with your room view. We work hard to ensure guests are comfortable and receive exactly the room type they request. We’ve shared your comments with our front office and housekeeping teams to reevaluate some of our process. We hope we can invite you back for the experience you expect and deserve.
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1,812 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (434)
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Somerset, UK
Top Contributor
228 reviews 228 reviews
200 hotel reviews
Reviews in 186 cities Reviews in 186 cities
422 helpful votes 422 helpful votes
5 of 5 stars Reviewed February 28, 2014

We spent two nights here as part of a Florida self drive and liked it a lot. The hotel is clean and comfortable and looks over a spectacular strand of beach. The pool area is nice and the facilities very adequate. Staff were friendly and helpful too.

As this is a resort hotel, I was unsure whether I would get my HHonors benefits but got an upgrade to a lovely sea-view room and a free breakfast. Marco Island is a quiet place with not much to do but relax. It has no real centre but there are a few restaurants over the road and a lively 'Irish' bar. Had dinner at an Italian restaurant there - OK but not great.

The hotel is a good base to explore the Everglades - if you do, don't miss Shark Valley and have lunch at Joanie's Blue Crab Cafe.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, March 5, 2014
Dear Spineynorman, we would like to thank you for choosing our resort and for taking the time to provide us with your positive feedback. We are thrilled to see that your time was well spent while here and that you became familiar with the great restaurants in the area. As a HHonors member you enjoyed the wonderful perks that come along with that. We look forward to the opportunity to provide you with the same experience in the near future.
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Murfreesboro, Tennessee
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 27, 2014

This was a wonderful stay. We were a little early for check-in so we walked around to get acquainted with the hotel and had a late lunch out by the pool/beach. The server was attentive and gave us several suggestions on where to go and what to do at Marco Island. When our room was not available by 4pm, the front desk gave us a couple free drink vouchers, which was nice (and the room was ready shortly thereafter). The entire staff, from the guard at the gate to the front desk to the valets, were very friendly and helpful. The room was clean and very comfortable (jr suite). The beach location is great and the facilities are fine as long as you are here to relax and don't need to occupy yourself or kids constantly. I will definitely be back!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, March 5, 2014
Dear cnowlen, we would first like to thank you for choosing our resort and for taking the time to comment back on your recent stay. We are happy to hear about the great experience we were able to provide you. Our staff will definitely be informed about the appreciated service they were able to offer. We hope that your return will be soon!
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Carlisle, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 26, 2014

The Hilton is a great property, very clean and with all great ammenities but we always felt at home. All the staff were frendly and helpful. Food was great in the Paradise cafe! Nice pool & beautiful beach with great service. Wouldn't have changed a thing & we'll certainly be back :)

Room Tip: Rooms on the south side do not see the sunset from the room.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, March 5, 2014
Dear Susie W, we would first like to thank you for choosing our resort and for taking the time to comment back on your recent stay. Your positive feedback is always a great motivation. Your comments will be passed along to all of our staff. We will certainly be expecting your return!
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Chester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 26, 2014

This hotel has no ambience whatsoever, miserable dining and bar areas, untidy looking staff - typical corporate hotel with no soul whatsoever. In fairness the bedroom itself was roomy and comfortable if that is all you want. However, this hotel would be the last place I would want to spend a holiday in.

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, March 5, 2014
Dear SMN024, thank you for choosing our resort and for taking the time to provide us with your honest feedback. It’s always our goal to welcome staff with a friendly smile and clean, comfortable surroundings. We regret that this was not your experience and are reviewing your comments with our staff. We hope that we’ll have a second chance to make a great first impression and invite you back to our true hospitality.
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Roanoke, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 25, 2014

The location of this hotel cannot be beat. The staff is friendly and the facilities, while not new, are clean and well-maintained. My major complaint was Hilton's policy of charging for everything (even things that do not require a paid employee's time or assistance) Internet is available free in the lobby, but must be signed up for, and paid for EACH DAY in your room, parking (even the non-valet lot) is an up charge, an umbrella on the beach is an up charge! I expect to pay for drinks, meals etc but I would vastly have preferred Hilton to charge a slightly higher nightly rate than to have to deal with all these smaller charges daily. Who doesn't have complimentary internet in rooms these days anyway?

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, March 5, 2014
Dear Noelle M, we would like to thank you for choosing our resort and for taking the time to comment back on your recent stay. Your comments are very important to us and we appreciate all of your feedback. We are sorry about the unexpected charges. We do not have a resort fee therefore, there are charges like parking, Internet, etc. that we have chosen to leave optional to all of our guests. We truly hope you understand and we look forward to your return in the near future.
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Boston, MA
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 24, 2014

I had high expectations for a great family vacation but for the money we spent on our suite I expected better customer service. The hotel is lovely - nice pool, beachfront, good food in the restaurants but for $500 a night I expected the service to be better. When I made the reservation I requested an infant crib - we had to wait 30 minutes for one to be delivered to our room after check-in. We enjoyed a drink at the bar during happy hour while waiting for our table for dinner- the snack mix in the bowl on the table had peanuts in it so we requested someting else for my 4 year old who has allergies. When we got the bill we saw they charged us for the pretzels they brought over. It was a number of little things like that during our stay. For the money we spent I just expected to be treated better. That comment doesn't apply to the concierge folks - they were wonderful. very friendly and helpful.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RizwanAnsari1, Manager at Hilton Marco Island Beach Resort, responded to this review, March 3, 2014
Dear Painthome, we would first like to thank you for choosing our resort and for taking the time to provide us with your feedback on your recent stay. Your wonderful comments of the resort and amenities we have to offer are greatly appreciated. We are truly sorry that we failed to provide you with the level of service you expected. All of your comments will be passed along to our team.
We hope that despite this you would reconsider giving us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Marco Island Beach Resort

Address: 560 S. Collier Blvd., Marco Island, FL 34145
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#4 On the Beach Hotel in Marco Island
#4 Luxury Hotel in Marco Island
#4 Top resorts Hotel in Marco Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Marco Island Beach Resort 4*
Number of rooms: 297
Official Description (provided by the hotel):
Hilton Marco Island Beach Resort and Spa hotel is perfectly situated on the beautiful Marco Island beach on the Southwest Florida Gulf Coast. This AAA 4- Diamond deluxe 11-story Florida beach resort is only minutes from world-class golfing, the Florida Everglades National Park and some of Southwest Florida's best shopping, dining and recreational activities. Marco Island is conveniently located near Naples, Florida.At the Hilton Marco Island, Florida Resort and hotel, we feature 297 guest rooms including 22 gulf-view one-bedroom suites, and four luxuriously appointed two-bedroom penthouses.The Marco Island Spa at our resort hotel is the perfect hideaway in Southwest Florida. The Spa is a luxuriously appointed full service spa featuring signature facials, therapeutic massages, restoring body treatments, nail care, hair care and relaxation lounges. Our Marco Island spa also features a retail boutique as well as a state-of-the art fitness complex.The Hilton Marco Island, Florida hotel offers Activities and sightseeing opportunities for the entire familyThe Hilton Marco Island, FL hotel and resort offers guests an array of choices for both casual and elegant dining.Planning an Event or Meeting? With 12,000 square feet of total meeting and event facilities, superb catering, wonderful accommodations in a stunning location the Hilton hotel in Marco Island is everything you'll need for a flawless event.So whether for a family vacation, a weekend getaway or to attend a conference, make the Hilton Marco Island Beach Resort and Spa your choice in Southwest Florida. ... more   less 
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Also Known As:
Hilton Marco Island Beach Hotel Marco Island
Marco Island Beach Hilton Resort
Hilton Resort Marco Island Beach
Hilton Marco Island Beach Resort Florida

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