This is a review of the Hilton Resort, on Marco Island. Before I start, however, I wanted everyone to be aware of Condo Rentals on Marco Island.
I had made a reservation to stay at Sunset on the Gulf, a four Tower Condo. Because of a permanent back/leg issue, I had my agent make sure that the property was located "right on the beach" because I couldn't walk far. My agent telephoned the realty company that leased/rented units for owners. She was told and I was given the information that the particular Tower we were booked in was on the beach. This turned out to be a total misrepresentation as the property was several hundred yards from the beach. Anyway, always ask, make sure. In the end, you might be better off staying at a known resort.
Wm wife, daughter and I arrived at Marco Island on Saturday, around 1:30PM, after taking off at 5:30 AM from Philadelphia. Because of the circumstances described above, we had to scurry around to find a place to stay. There are only 3 resorts on Marco Island; the rest being high rise condos, etc. Fortunately, the Hilton was able to give us a room.
The setting of the Hilton is very nice, an almost tropical setting. Directly outside the lobby is a large, heated swimming pool, with plenty of lounge chairs. Right off of the pool is a great pool-side restaurant that serves above-average food at reasonable 'hotel prices'. From the restaurant, a very short walk on a small boardwalk drops you onto the beach. This is a gorgeous beach, nice and wide with sand that doesn't heat up in the warm sun. Beach lounge chairs are free, but a beach umbrella will set you back $10.00/day. Although not known for shelling, the beach is quite filled with sea-shells of all varieties; best time to shell is right after high tide.
The room we were given was quite large, about 425 square feet, with two queen beds and a pull-out sofa. Despite there being three of us, we never got into each other's way and were quite comfortable throughout our stay.Housekeeping was prompt and did a thorough job of cleaning the room.
The rooms are set in a diagonal way and each room has a pretty good view of the gulf from your balcony. By the way, DO NOT MISS THE SUNSETS....They are spectacular.
I was extremely impressed with the service. Whether for more towels and pillows, or to check on the sir-conditioning, it seemed that someone was knocking on our door within 5 minutes of the request being made. Moreover, we received a phone call shortly thereafter, making sure we were satisfied that our request was fulfilled. In all my stays at various hotels/resorts, this is the first time I have ever experienced this level of service and customer satisfaction. No matter what time of day, every staff member you passed had a pleasant word for you. Hard to believe, but true.
The only negative thing I have to point out was the way our hotel rate was structured. We arrived on a Saturday and were given a rate of $199/night for 3 days. After that, the rate went up to $299.00/night. When I questioned why, I was told that the hotel was 100% booked for a conference. I didn't think that this was any sort of reason to raise the rate by $100/night, but I kept my mouth shut as this was the only game in town.
Overall, a great experience....And we were told that we came had a good time. So a word of advice...During season, the island crawls with traffic. The population more than triples.
I believe that you will find the Hilton to be everything that I reviewed.