The "Eau" markets itself, and bills its customers, as a luxury property; however, the reality is far from the illusion. It is a nice property, but mediocre service and poor food make it an overpriced waste of travel dollars. It was a Ritz a few years ago when I stayed there; it seems clear why it no longer carries that title.
I arrived around 5:30pm to check in and was offered a glass of champagne. However, I didn't want a glass of champagne. My idea of good service would have been a hotel room. Even though check in time is 4 pm, there was long line of people milling about waiting for their rooms, and I was told there was a waiting list of over 30 people waiting for rooms. The facade of luxury: a glass of champagne, but go wait for your room.
They do not, however, extend any courtesy to their guests on the other end of the spectrum. The day I was to check out, I stepped out of my room less than 5 minutes after the official checkout time, and I couldn't get back in. They had deactivated my key card at exactly checkout time. Talk about a double standard. The facade of luxury...
I was there for a business conference, so my food expectations were not overly high, but the food was plain awful. For the buffet dinner the first evening, the courtyard setting was lovely, but the piece of steak that I was served was absolutely inedible. I've had better at a 24 hour highway diner. The side dish was bbq baked beans, obviously from a can. Baked beans in Palm Beach, really?
The next night there was what appeared at first to be a lovely cold seafood bar. If you were one of the first 25 or so people through the line, you got stone crab claws. After that, they didn't bother to restock. The oysters looked like they'd been shucked hours ago and left in the sun, dried out. I love raw oysters, but I also appreciate my health. Fried chicken and collard greens for dinner? Luxury? Might have been ok, but the greens hadn't been washed and were so gritty that they crunched with dirt with each bite.
Bad service was especially evident when it came to getting one's car. Guests are required to valet park at a healthy fee. I was told to call down when I wanted my, and did 15 minutes in advance each time. Even with 15 minutes notice, one could expect to wait for another 15-20 minutes or more for the car to arrive. "Valet luxury?" This is not service, it's major inconvenience.
I would caution anyone from staying at the Eau unless you are there because you have to attend a business conference. If so, research the restaurants in the area. You'll have a much better meal and far better service at the local ethnic restaurants in strip malls. Do not waste your own money on this place.
- Official Description (provided by the hotel):
- Eau Palm Beach Resort & Spa is situated on seven acres of private oceanfront beach. With our lush tropical gardens, and breath taking ocean views, guests are immediately welcomed with the warm Florida sunshine and the turquoise waters of the Atlantic Ocean. The Resort radiates the new Palm Beach lifestyle.Spacious guestrooms offer oversized private balconies with full ocean, pool or garden views. All suites have a seperate bedroom, living room and two bathrooms. Club level offers exclusive access to extra indulgences including a private lounge with scrumptious delicacies changed six times daily, plus a full bar.Our award-winning and world class “Eau Spa” is 42,000sq. feet of pure indulgence. Luxurious spa villas, exotic pampering treatments, and a Mixoligist’s Bar to create, stir and wisk into your very own magic potion. The extensive fitness center includes a dedicated spinning studio , Pilates classroom and a Yoga Studio along with the most up to date cardiovascular and strength equipment. Our Certified Exercise Guru’s are available for personal training.Resort amenities include: Four distinct restaurants and lounges, two refreshing pools, Har-tru clay tennis courts, Aquatic sports desk and oceanfront cabanas. For our younger guests, we offer AquaNot, Kids Camp or Coast, Tweens Club, both an adventure of social, and sporting activities. The hotel also offers business lounge, complimentary wifi throughout, and is pet friendly. ... more less
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- Also Known As:
- The Ritz-Carlton, Palm Beach Hotel Manalapan
- Ritz Carlton Manalapan
- Ritz Manalapan
- Ritz Carlton Palm Beach
- Ritz Carlton Florida
- Manalapan Ritz-Carlton
- Eau Palm Beach Resort And Spa Florida/Manalapan