My husband and I have just returned from a five day stay at the Eau Palm Resort. We have never stayed at this resort and I read every review before and after booking a room. I was concerned with some of the negative reviews and kept looking up everything I could to try and make an informed decision. We decided to give it a try and I can tell you it was the best decision we made. We have never experinced such warmth and kindness from any staff as we did at this resort. From the moment we arrived until we left we were overwhelmed with the welcoming and caring staff. We had requested an ocean front club level room with an early check in. There was a problem upon check in with the room as we were given a room that was not what we requested. That has happened to us several times in other five diamond resorts. The difference here was on the way that Ashley at the front desk handled it. We checked in on a Saturday and the hotel was booming. There were people everywhere and the staff was very busy, but we were treated with such warmth and kindness it was as though we were the only ones that mattered. She upgraded us to a beautiful ocean front suite on the club level because of the wait and inconvience. She even moved our luggage for us, as the hotel was so busy with check ins when our room was ready she didn't want us to have to wait another minute for a bellman to be available. The room was wonderful.The view perfect and the shower amazing. Although we got a upgrade I did see a regular ocean front room and it was beautiful. Very spacious with very nice bathroom. From there the incredible service and caring of the staff continued. We were welcomed with such warmth by Philip when we came to the club level and the caring continued throughout our stay with every club level staff including Marsha, Diana, Myrna, and Marlene. You were always greeted with a smile. They each knew within one visit what we both liked to drink and had it for us soon after we came in. The food and presentation was wonderful. Truly my husband and I just used the club level for our meals. We don't like to eat a lot of heavy meals so this is just perfect for us. We were never hungry after we enjoyed the food provided and loved being able to go with out fussing to get all dressed up for a big meal. If you are able it is worth the extra price for the club level. The fitness center is great. Classes our available everyday along with weight machines, free weights, top of the line tred mills and stairmasters. Fitness center is free but you pay $15 for classess. I took 2 spinning classes and 1 bodysculpting class.They were great classess. During my stay the classes were not well atended. I was the only one who came, but both Josh and Carolinia were kind enough to do the class anyway. It was like having a personal trainer. I would highly recommed the classes if you want a great workout. My husband loves tennis and plays 6 to 7 days a week. He totally enjoyed the clay courts and hitting with the pro Karen. Again he felt so welcomed. Karen also helped him find someone to play with. There are 3 clay courts. It is a good idea to reserve a court or time with the pro before you arrive. It is a busy place with both resort guests and residents in the area. The resort has 2 pools. A family pool and an adult pool. We found both to be very pleasant. If you don't want to hear any little ones the adult pool is great. Pool service is great. They set up your chair and come often to see if you want any drinks or food. The beach is beautiful. Do not pay attention to the reviews that say there is no beach. You can take a wonderful walk at any time and the view is outstanding.The service on the beach is ok. I will say the service on the beach did not seem as good as at the pool. Not as quick to set up your chairs or help. If you want you can rent a beautiful cabana, ocean front with personal service. In the evening they light the firepit and there is seating all around it. Don't miss it. We used the transportation service recommended by the hotel instead of renting a car. They picked us up at the airport and drove us one day to Del Mar beach and took us to Miami when we checked out. Wonderful drivers, very personable. Cost is less expensive then other transportation services, and we didn't want to have the expense of nightly charge of $28 for car we were not using. You can rent a car on property if you need one for the day. This was truly one of the best vacations we have ever had. Mostly due to the staff and care at this resort. I would highly recommed this wonderful resort and encourage you to not be swayed by the negative reviews. When I travel to a five diamond resort I expect the best of the best. At the Eau Palm you get both luxury and an exceptional staff that truly makes you feel as if you having a great vacation is all that matters to them.
Room tip. South tower is closer to fittness center and adult pool.
We had ocean front suite due to upgrade, but ocean front room also beautiful.I would request ocean f...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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WOW, where do I even begin to thank you for providing such a wonderful review of your recent stay with us at Eau Palm Beach Resort & Spa? One of our core values as a company is to give our guests Goosebumps by providing memorable and authentic experiences. After reading your review, I now have Goosebumps! So, thank you.
We are sharing your feedback with each and every staff member that was mentioned, with their supervisors and across all employees during our morning meetings - as this feedback should be something each and every one of us strives to achieve every day.
I truly look forward to welcoming you back in the very near future.
The Guest Services Team
Eau Palm Beach Resort & Spa
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.