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“On site review” 3 of 5 stars
Review of Eau Palm Beach Resort and Spa

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Eau Palm Beach Resort and Spa
5.0 of 5 Resort   |   100 S. Ocean Blvd., Manalapan, FL 33462 (Formerly The Ritz-Carlton, Palm Beach)   |  
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Ranked #1 of 1 hotels in Manalapan
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“On site review”
3 of 5 stars Reviewed July 27, 2013

here with kids and wife for 10 days. Thought I would give everyone a real time critical review throughout our trip about various details. Our typical vacation is usually the four seasons or ritz carlton, or JW Marriott, all over the US. In general, this is a very nice resort, but id rather focus on certain details and ill give some daily updates!!

Daily breakfast buffet is $32/adult, $14/child. Of all the breakfast buffets at all the 5 star resorts we've frequented on our twice a year vacations over the last 30 years (hawaii, Arizona, colorado, California, Nevada, Australia, Europe, florida caymans...), this is by far the worst we have ever encountered. Nothing comes close to how bad it is, really. There is no breakfast bar of any sort in terms of freshly made waffles, pancakes, omelets, eggs made to order...nothing of the sort. However, when asked if you could have one made--$10 extra per item, per person. Rather, you have a hot bin of waffles and pancakes which are mushy and old. In another bin, you have bacon and sausages--the bacon is very soft, rubbery and literally slimy, and the sausages are very greasy. In the other bin were scrambled eggs--very powdery tasting and the top layer of them dried over because they have been sitting out so long. In the other bin are hash browns, but up in rectangles and resembling those you would get at mcdonalds!! One side of the are burnt, the other side just mush! The yogurt with granola was actually warm!! When told, the staff agreed and removed the others from the bar. Just a sign of food sitting out too long because of poor attendance, and poor monitoring of food. At 900-1030am, it was only maybe 25% full.
They have a lot of boutique type of "artsy" foods which basically seems to go untouched. The pastry choices are nice and plentiful.
My kids will eat anything, anywhere, anytime---but even they said they didnt like the breakfast buffet! My kids will usually go up several times for anything they can--LOL...not here though.
Of interest...we were not the only ones having an issue--there were other people grumbling also. Which brings up a real reg flag...there were very few people there. People would walk in, look around, and walk out.
Service there? Deplorable. We were there for an hour, and never were offered any refills on drinks. Our dishes sat on the table. But when we asked for the check, then we were finally asked if we wanted our drinks refilled?! BTW...18% automatic tip no matter your party size (we are a party of four).
Yesterday we were warned about the poor quality of the breakfast buffet by another couple, and they now go across the street to a restaurant for breakfast. We saw the same couple again today who said there were 3 other parties there from this resort!!
Bottom line...stay away from the breakfast buffet.

Our room: ocean front with an OUTSTANDING view of the ocean. Room is very very clean, and kept in very nice condition. Bed it outstanding. AC keeps room nice and cool without any problem. Bathroom is really nice and kept very clean.

Lobby...grand and bright and very big. Many places and opportunities to just sit with family or friends and relax. Oh yeah...free wifi.

Pool service today.... there was a pool attendant named Mathew who seems to be a very disgruntled individual who must hate his job with a vengeance. He was just so miserable. One of our neighboring pool guests actually made a remark about him also, so i knew it could not just be me who thought of him that way. He needs to be in a different line of work i believe.

Food outside at the pool (i believe its called the breeze)...fantastic!!! Quality is nothing short of great so far there. Service is fantastic! The staff there are so nice and attentive. Drinks are refilled all the time, food is outstanding, and the staff is simply great.

Front desk staff...outstanding. Very courteous. Very professional. Valet staff the same...simply great!!!

Ill write more later...time to hop back in the pool!!!
Any questions while im here, let me know!

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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228 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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  • English first
  • German first
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English first
Pleasantville, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 26, 2013

This hotel stay was a great surprise and wonderful pleasure. Basically, we wanted for nothing! The staff could not have been friendlier or more helpful. There was nothing that we needed or wanted that was not readily available to us. The location was perfect - beach, pool, distance to Palm Beach proper. We look forward to returning!

Room Tip: Rooms on the south side ARE quieter - the meeting rooms are in the North Tower - should there be a c...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranford, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2013

I was at the Eau Palm Beach from Friday July 19th to Sunday July 21st. I had booked the trip in February under the Ritz-Carlton banner and like anyone else, was a bit worried that I wasn't going to get what I paid for. What made it even more worrisome is I decided to ask my girlfirend to marry me that weekend. Turns out, I had nothing to worry about. What a fabulous experience, from the valet, to bellmen, to check-in, concierge (Jonathan was excellent), restaurants, you name it. We were upgraded to a two room suite overlooking the ocean, and basically treated like royalty. Service was outstanding, and the place was immaculate. Our bill and charges were fair and we were not nickel and dimed like in other comparable hotels.

My fiancee and I agreed that if someone really has issues with this hotel like we read in some of the posts that got us worried, well then those people have far bigger issues to deal with in their lives than a hotel stay. Awesome place, awesome staff, unforgettable experience, and we will definitely be going back. Thanks to the Eau Palm Beach and their excellent staff for making our engagement so memorable.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head Island, South Carolina, United States
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 26, 2013

We loved staying here. Our ocean view room was beautiful, the food great, and we loved sitting around the fire pit at night with a cocktail and snacks. The size of the hotel is just right too, beautiful décor and very pleasant staff. The cabanas are also lovely. I prefer it to the Breakers as it is more intimate of a resort.

Room Tip: Splurge for the ocean view. Afterall, that is the point of being in an ocean front resort.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Cod
Senior Contributor
41 reviews 41 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed July 24, 2013

Just visited this hotel in early July.. it used to be another brand. I stayed here the week it converted to a non chain hotel which was interesting and nerve wracking. The food is impressive. The buffet in the main restaurant is over the top. The spa is divine.

I didn't have my kids with me this time but I have to say that the kids club they have here has to be the best one I have seen in the state. It makes me want to come back and bring my kids next time.

So my advice to everyone looking at the hotel is not to worry about the name. Come and enjoy the beautiful resort and the amazing staff. Definitely visit the spa; it's worth the money and BRING your kids. They will love you for it.

Also, bring bug spray, it gets buggy at night and the beach is a bit windy. Bring water shoes and a snorkel/mask because it's rocky off the beach but you can go snorkeling and see so many fish right off the beach!

There is a very relaxing adult pool too. Very nice.

Room Tip: The club level has 5 mini meals included in the price. I didn't stay there but I heard that flo...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2013

stayed here when it was the Ritz Carlton. I also have stayed at the Breakers just a bit north. The Ritz is less formal and the rooms all have balconies which I prefer. Got a day pass to the spa as part of a package, that place is so serene and there was hardly anyone there. Appreciated the quiet pool as I was not traveling with children. Except when they closed the larger family pool for an event (twice in 5 days) and then everyone was crowded into the smaller and now notso quiet "quiet pool". They also closed the outdoor food early for one of the events without warning to the other hotel guests.
Here's what was REALLY RIDICULOUS- they closed the large pool not becuase they needed to for the event, but the event was out on the hotel verandah by the restaurant and the hotel closed the pool for ambiance. This was confirmed with the conventioneers who were at the event.
Other than that, this is a very nice property with great service.

Room Tip: oceanfront or ocean view room.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Georgia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 22, 2013

When we booked it was the Ritz, When we arrived it was the Eau Palm Beach. We were assured that only the name had changed. When we got to the upgraded room due to the changed name with no warning, We noticed Ritz Carlton robes in the closet, very few toiletries. Not common for a 5 star hotel.
When we arrived at the "adult pool" the told us they were closing early for a wedding. We went to the standard pool and were told it would be awhile for them to secure us lounge chairs. after waiting over 10 mintues we left with no pool time. No one seemed to give a s=-t.
Our rate included a resort credit and breakfast for 2. we were assured again that the credits would be applied at the end of our stay. When we arrived home and checked our card statement they had not given the credits as promised. after 1 phone call the issue was resolved.
This is a nice place but not in palm beach. its 15 mins south of the palm beach action.
not sure if i would stay again after all the small problems. stayed july 6+7

Room Tip: ocean front there is nothing else to look at
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Eau Palm Beach Resort and Spa

Address: 100 S. Ocean Blvd., Manalapan, FL 33462 (Formerly The Ritz-Carlton, Palm Beach)
Phone Number:
Location: United States > Florida > Manalapan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Manalapan
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Eau Palm Beach Resort and Spa 5*
Official Description (provided by the hotel):
Eau Palm Beach Resort & Spa is situated on seven acres of private oceanfront beach. With our lush tropical gardens, and breath taking ocean views, guests are immediately welcomed with the warm Florida sunshine and the turquoise waters of the Atlantic Ocean. The Resort radiates the new Palm Beach lifestyle.Spacious guestrooms offer oversized private balconies with full ocean, pool or garden views. All suites have a seperate bedroom, living room and two bathrooms. Club level offers exclusive access to extra indulgences including a private lounge with scrumptious delicacies changed six times daily, plus a full bar.Our award-winning and world class “Eau Spa” is 42,000sq. feet of pure indulgence. Luxurious spa villas, exotic pampering treatments, and a Mixoligist’s Bar to create, stir and wisk into your very own magic potion. The extensive fitness center includes a dedicated spinning studio , Pilates classroom and a Yoga Studio along with the most up to date cardiovascular and strength equipment. Our Certified Exercise Guru’s are available for personal training.Resort amenities include: Four distinct restaurants and lounges, two refreshing pools, Har-tru clay tennis courts, Aquatic sports desk and oceanfront cabanas. For our younger guests, we offer AquaNot, Kids Camp or Coast, Tweens Club, both an adventure of social, and sporting activities. The hotel also offers business lounge, complimentary wifi throughout, and is pet friendly. ... more   less 
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Also Known As:
The Ritz-Carlton, Palm Beach Hotel Manalapan
Ritz Carlton Manalapan
Ritz Manalapan
Ritz Carlton Palm Beach
Ritz Carlton Florida
Manalapan Ritz-Carlton
Eau Palm Beach Resort And Spa Florida/Manalapan

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