My wife and I stay at Surf's Inn all the time, a couple times per year for the past several yrs...We always loved it there, until this last time. I got a call the nite before our departure that my business in MD had been fire bombed...of course we could not leave in the middle of the nite, we waited to pay our bill when the office opened at 9am, as we were leaving in a hurry with a lot of things on our minds...I accidentally left my breifcase behind in the room under the bed..we did not realize this until after hours and we were already in North Carolina, as we drove down this time. I called and left a message on the ans machine and again called in the am when the office opened up. No one else had rented the room and the only person there would have been the house keeper, who would also be the only one who would have reason to see something under the bed as she was changing sheets...not that I'm saying she may not have turned in into the office...but it seems no one has seen the breifcase, which not only had my important business info, checks, etc, in it, it also had some very old and unusual money, which does not even have a value to me, it is non replaceable. I called and spoke to the owner, knowing that they have security cameras all over the property and asked if she could re-run them to check and see if she noticed anyone carrying it out. I was very dissappointed that she told me that NONE of her cameras would have been placed where they could see somone coming or going from the room, stairs, or anywhere on her property...so by now, you are probably thinking the same thing I am thinking,...that she was blowing smoke at this point... She insisted that we must have misplaced it somewhere else, which is NOT the case, and that there was nothing at all she could do. I can't for the life of me understand her explaination of thier camera set up, which we have seen many times during check-in and it DOES show every view and angle of the property. I feel as though I have been mis treated and lied to, and I have been a faithful customer treating Surf's Inn with the upmost respect and praising how nice of a place it was. Very Disapointed in how they handled my delima, and felt as they kicked me when I was down. I had also learned in conversation with the owners wife that her husband also likes to collect old money, maybe a coinsidence, I would hope to think that he would do that to one of his returning customers but you just don't know..especially since they are claiming that they can not review their cameras to check... very unhappy experience, but as the saying goes" a thief is a liar and a liar is a thief! We will never be back or recommend this place ever again...
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- Also Known As:
- Surfs Hotel Madeira Beach
- Surfs Inn Madeira Beach, Florida