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“Great Mom's Weekend” 4 of 5 stars
Review of Resort at Longboat Key Club

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Resort at Longboat Key Club
4.0 of 5 Resort   |   220 Sands Point Road, Longboat Key, FL 34228   |  
Hotel amenities
Ranked #2 of 6 hotels in Longboat Key
Tampa, Florida
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
“Great Mom's Weekend”
4 of 5 stars Reviewed May 18, 2014

A friend and I just returned from a weekend at Longboat Key Club. It was a mom's weekend away from the hustle and bustle of family life. We had a wonderful time, it was so relaxing. The hotel was a good choice for a getaway. The pool was nice, the beach was gorgeous. Food and drinks were good and the staff were very friendly. Close by we were able to spend a bit of time shopping, but truly you don't even need to leave the resort! Shuttles are offered for easy access, but as a FL resident I had my own car. I would definitely return and bring my family.

Room Tip: We had a pool view with afternoon sun. The pool area was not noisy at all, it was a good location f...
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benninghove, Manager at Resort at Longboat Key Club, responded to this review, May 21, 2014
Dear FamTrav08

Thank you for your wonderful review of the resort. I’m very pleased you found the staff to be friendly and you had a wonderful time for your Mom’s weekend away! I agree that the pool and beach area are gorgeous and I’m glad you were able to relax and enjoy them. Glad you will be returning with the family soon. Be sure to check out our Camp Loggerhead on that trip.
Yours in hospitality,

Rick Benninghove
Director of Resort Operations
Longboat Key Club and Resort
rick.benninghove@longboatkeyclub.com
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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English first
Tampa, Florida
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed May 17, 2014

We returned to this hotel after a year and feel it is slipping downhill or at least not implementing the improvements needed. The beach location has been pictured and reported on in so many other reviews I'll leave it alone - but the hotel's amazing location on the beach is its saving grace and probably the reason for all the 5* revies. The rooms are fine if you get a renovated one so I had no issue there. The problems start with the staff - who are generally slow, poorly trained and seem not very interested in being there. Be prepared for a good 30 minute + wait to get your lunch once you find a server to help you. As an example - our last full day we sat at a table by the pool for lunch. Had to go and find a server after waiting 10 minutes. After we ordered two burgers we had nothing 35 minutes later. After chasing someone down we got our food 40 mins after ordering, 50 mins after sitting down. Please note this was not an anomaly. It happened every time we ate there. Of course the 20% gratuity is already included so there is little incentive to provide decent service.
Walking onto the beach you will be greeted by two guys hanging out shooting the breeze. You will ask for chairs and they will drive them over to the spot you pick and put them down for you. Friendly enough but that's it. How come at the Ritz on Lido (or any decent resort) they get the towels for your and put them on the chairs and even roll one into a neck pillow. The chairs are my biggest complaint - when we were there 14 months ago I was told they were in the process of being replaced. Please see the attached pic of the chairs - circa 1970 from my Grandma's condo. Do they look like resort beach chairs to you? Really - how hard is it to order 50 new chairs - unless you really don't care about your guests. There is practically no drink service on the beach. A sever will sporadically walk around but if you're sitting to far away from the main section they won't bother coming over.
Does my review sound picky? Perhaps - but when I'm paying the kind of resort prices charged I expect resort service. How this level of service has allowed this hotel to remain an AMEX fine hotel and resort is beyond me.
This hotel is just not close to decent value for money and certainly not a luxury resort.

Stayed May 2014, traveled with family
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benninghove, Manager at Resort at Longboat Key Club, responded to this review, May 21, 2014
Thank you for taking the time to review us. You mention the rooms being fine if you get a renovated one. All of our suites were renovated at the same time and I am glad you enjoyed everything about your suite.
I am very disappointed in your view of the employees of the resort. I have reviewed your comments on your food and beverage experience with the Barefoots General Manger and I assure you this is not our standard whatsoever. Our associates are committed and any challenges will be corrected. The picture you took is of one of our beach chairs. We did replace 150 of those this year, but with the same type of chair as it has been successful for the beach and complement the cabanas. We are in the process of doing a re-design to the beach, which will be introduced later this year. We have also replaced all of the chairs and tables on the pool deck as well as Barefoots and they are all within 6 months of age and are the sling style chairs. Thank you again and I’m sorry you did not find value on this trip.
Yours in hospitality,

Rick Benninghove
Director of Resort Operations
Longboat Key Club and Resort
rick.benninghove@longboatkeyclub.com
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New London, Connecticut, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 13, 2014

We needed to STOP and take a break from work . This is a beautiful spot right on the white sandy beach on the west coast of Florida. You really will feel like you are at a true resort.
The king suite was perfect for the two of us and the view of the Gulf is spectacular.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benninghove, Manager at Resort at Longboat Key Club, responded to this review, May 21, 2014
Dear Erin A:
Thank you for the “5” review. We greatly appreciate you being our guest. I’m glad you found it to be a beautiful spot of beach and felt like you were at a true resort. Great that the Junior Suite was perfect for your stay.
Yours in hospitality,

Rick Benninghove
Director of Resort Operations
Longboat Key Club and Resort
rick.benninghove@longboatkeyclub.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 13, 2014

We stayed May 9-11 and really enjoyed the service and that view! Originally we had some problems with our first room with the air-conditioner being frozen up - Building 1. The hotel quickly upgraded us to a large 2 bedroom suite with the most beautiful view - Room 2703. The hotel also sent their staff at 11:00 pm to help my husband transfer our things to the new room. They were very courteous and professional. Every employee, from the guys on the golf carts to housekeeping and front desk personnel were friendly and helpful. My children spent most of their time on the beach and at the pool. The rooms themselves were clean and the beds very comfortable. We did not use the golf course or tennis courts. I will definitely go again for a relaxing vacation.

Room Tip: Room 2703 had panoramic view of ocean but the pool was still right below to see children.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benninghove, Manager at Resort at Longboat Key Club, responded to this review, May 13, 2014
Dear Cheryl J

Thank you for your review and for being our guest. I apologize that you experienced an A/c issue in your suite and I’m glad you enjoyed the upgrade to a two bedroom due to this situation. We greatly appreciate your business and really appreciate your mention of all of the personnel being friendly and helpful. Glad you found the rooms clean and comfortable and we look forward to seeing you again on your next visit.

Yours in hospitality,

Rick Benninghove
Director of Resort Operations
Longboat Key Club and Resort
rick.benninghove@longboatkeyclub.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed May 11, 2014

We have stayed at the Longboat Key club on four occasions over the last few years but noted the rooms were getting more tired each visit and other facilities such as the pool area were not really up to the standard for such a large resort.
On the recommendation of one the Club representative's given on our last visit we decided since we were staying for a month in Sarasota to try one of the excellent condos available for rental in the immediate area .
We have rented a magnificent 3 bed condo for at least a third of the cost of the best deal the Club could offer. It has a beautiful pool and is on the same magnificent beach as the club .
During our first week we called into the Club one evening to buy some champagne and have a meal but were refused to be served as we were not Club members or guests .Fair enough although we were surprised they didn't want our custom and as it wasn't high season would have thought they would have been pleased to welcome back long established clientele.
However what really got to me was when I asked the customer relations manager if we could perhaps pay some charge so that if we wanted to call in we could do so , he with all apparent seriousness produced an application form and an offer to enrol us for 25,000 dollars.!!!!
Quite frankly I think the Club is in serious danger of disappearing up its own backside if this is the high handed way they want to treat their potential clients.

Never mind -we have found far better facilities at a fraction of their costs and hope a lot more people vote with their feet and try somewhere else the next time they go to Longboat Key.

  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benninghove, Manager at Resort at Longboat Key Club, responded to this review, May 21, 2014
Thank you for your review. Since you did not stay with us, you are probably not aware of all the continual upgrades being done around property. These include new pool and Barefoots furnishings, completely remodeled spa, new Mind and Motion fitness studio, remodeled golf locker and changing rooms, new (2 years ago) windows and doors in all guest buildings. Our Harborside golf course has had many re-nourishments done to it and now Islandside Golf course is under a complete renovation, including changing the way the course plays, new irrigation and new sod throughout.

Yes, you possibly can find a private condo to rent for less than renting at the Resort and Club. These will be decorated to the individual owner’s tastes. With a non-related rental, you do not get access to any of the resort or club amenities. This certainly should be factored in to your price/value of the rental.

I appreciate that you feel you should be given access even though you are not staying at our resort. However, our first and foremost priority is serving our guests and members. If we did not regulate who uses our private facilities, then the comfort of our current guests could be affected. We are here to be sure our guests receive 1st class services and uncrowded venues here at are our property. Again, I am very sorry that you feel slighted by not being able to take advantage of the wonderful amenities that our guests receive.

Whatever your decision on where to rent, we are just happy you are staying on Longboat Key in our community.

Yours in hospitality,

Rick Benninghove
Director of Resort Operations
Longboat Key Club and Resort
rick.benninghove@longboatkeyclub.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clermont, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 11, 2014

We celebrated our 30th anniversary here. The staff was accommodating and very helpful.
We played tennis and went to the beach...all was top notch! The room overlooking the beach with a balcony was perfect. One morning we had breakfast...great service and speed of delivery. One evening we had cocktails on the balcony for sunset...magnificent! We saw dolphins playing in The surf, rays swimming in the shallows, colonies of sea birds on the shore...it was beautiful!

Room Tip: Ask for one overlooking the gulf and away from the pool! The rooms are quiet. I like to have the d...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benninghove, Manager at Resort at Longboat Key Club, responded to this review, May 13, 2014
Dear ShannonC:
Thank you for the rating of “5” in your recent review. Congratulations on your 30th wedding anniversary and we appreciate your decision to spend it with us. Great to hear your positive comments on our staff and that the beach and tennis were top notch. Sounds like you made the most of your time with us from breakfast in the suite to cocktails on the balcony.
I never get tired of the sights of nature here with the dolphins and other wildlife enjoying our island paradise.
Yours in hospitality,

Rick Benninghove
Director of Resort Operations
Longboat Key Club and Resort
rick.benninghove@longboatkeyclub.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 10, 2014

Our family has been visiting the Longboat Key Club annually for many years. The property is situated on a magnificent white sand beach on the beautiful waters of the Gulf Of Mexico. The resort has a relaxed feel which is perfect for family travel as well as adult getaways. There is also a range of excellent dinning options available to guests throughout the property. The concierge staff is most friendly and helpful. They go the extra mile to make guests feel welcome and to help them arrange activities and dinning opportunities both in and outside of the resort. However, it is important to note that the entire staff does its best to meet all the needs of their guests.Golf is short walk down the road from the main entrance and there is a shuttle service to take guests to the nearby tennis complex and St. Armand's Circle. Great Restaurant and shopping options in the area are numerous. There is also a Kids Club. I highly recommend unit 2001. The view from this unit is spectacular! The expansive balcony affords guests an amazing view of the beach and Golf. It is the perfect place to read a paper or book, take a meal, and/or enjoy a glass of wine in the most amazing setting.

Room Tip: Room 2001 has an amazing view from its balcony. The unit also has 2 bedrooms, two bathrooms, a full...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benninghove, Manager at Resort at Longboat Key Club, responded to this review, May 13, 2014
Dear ftroopmom7:

Thank you for the “5” rating. We greatly appreciate your being our guest over the years and your recent review. Glad you find the resort relaxing and the views of the Gulf magnificent from unit 2001. I will pass along your comments to the entire team as well as the concierge and thank them for being friendly and helpful in working with you on activities and dining. I am glad you were able to enjoy Golf, tennis and Kids Club (now called Camp Loggerhead). Looking forward to your next visit where we will most certainly find you on your balcony enjoying the magical Longboat Key Sunsets!
Yours in hospitality,

Rick Benninghove
Director of Resort Operations
Longboat Key Club and Resort
rick.benninghove@longboatkeyclub.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Resort at Longboat Key Club

Address: 220 Sands Point Road, Longboat Key, FL 34228
Location: United States > Florida > Longboat Key
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Longboat Key
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Resort at Longboat Key Club 4*
Official Description (provided by the hotel):
AAA Four-Diamond private beach front resort just off the coast of Sarasota. Elegantly appointed suite accommodations feature a kitchen, washer/dryer, private balcony and twice daily housekeeping. On-site amenities include six restaurants, championship golf, all new Tennis Gardens, Spa, fitness center, marina, year-round Kids Klub and miles of white sand beach. ... more   less 
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Also Known As:
Longboat Key Club Hotel Longboat Key
Longboat Key Club And Resort
Longboat Key Resort
Longboat Key Hotel
Longboat Key Club Resort

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