We stayed here for winter holiday, after it was recommended by a number of people, the whole complex is only accessible through security gates, and then you head off to the resort, upon our arrival we had been allocated building 4.
Our suite was overlooking the Gulf which was a very nice view, when we arrived in the room we found it to be a nice size with large bed and a corridor which led to the bathroom, the bathroom was quite disappointing as it was dated and very small, the bath was particularly useless as nothing more than a shower, the toilet was squeezed into a narrow space, I do not expect to fight with towels and toilet roll holders when I pay this amount of money.
We settled down for the night as it had been a long journey, then we noticed the aircon which was very noisy and the fridge which just added to the noise, a first night’s sleep was just about impossible, we eventually over our stay figured out how to stop the ice machine and stop the aircon and fridge from being so noisy.
We then discovered that wireless internet was not available in the room only wired, this was fixed by a large router which did not work all that well, we were told that they are sorting this for the future, not much use for us right now then.
The pool area is OK, if a little over shadowed by buildings, but there is access to the beach, which is very nice and the place to be, or you have a cacophony of noisy children playing around the pool area, so not the relaxing time we had hoped for.
The majority of staff we met were nice and friendly, the odd one made us feel that it was a privilege for us to stay there and therefore not very accommodating.
We tried the Portofino restaurant which was very expansive and not that brilliant, you do have to watch for prices in the whole resort, as a 20% service charge is added and then they also want a gratuity, a bit of a rip off.
Also when you get the price for the resort, you need to add a Resort fee and Tax, so booking with brokers such as Booking.com or Hotels.com are quite misleading.
Overall I would say that this resort is just OK , it is very expensive old and needs some TLC, some of the staff need to be less aloof, this place was probably once the place to be but now other resorts have caught up and surpassed it, and are less money so we will not be returning.
Stay away from the pool area
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.