Our prospective stay Rolling Waves Cottages in mid-April nearly turned into a catastrophe. Twice before we arrived, I called to confirm our reservation and which cabin we were going to be in. Repeatedly, I was told cabin #6, which is the second closest to the Gulf. This was going to be fine with us, as what we wanted during our trip was a nice, quiet atmosphere with a short walk to the beach.
However, when we arrived the morning of our check-in, we were told that we were going to have to have cabin #2, because the people in #6 “decided to stay an extra night”. The owners were very rude and told us this was our problem, not theirs. Cabin #2 was definitely not ok with us as it is located right on Gulf Drive, and therefore subject to traffic noise….which is just what we wanted to get out of town to avoid! Classic bait-and switch situation.
To make things worse, after we suggested to the woman that the people in #6 should be the ones to move to cabin 2, she started huffing and puffing and rolling her eyes at us. When we rebuffed that sort of behavior to us as CUSTOMERS! she wagged her finger in our face and screamed that we “have to take #2, it’s not your decision anymore!!” Hmm, my bad, I thought the customer was always right and is supposed to be treated with respect. Apparently not here.
Anyway, I eventually convinced her slightly more reasonable husband to refund our deposit. We went on to find an amazing place nearby to stay for our 3 days in Florida and had a wonderful time! Ironically, we ended up paying $50 less per night and were directly on the beach! Paid less, better view, and NICE management. It doesn’t get any better.
Just make sure you avoid Rolling Waves!
- Official Description (provided by the hotel):
- Rolling Waves is a quaint Longboat Key getaway, where cozy cottages give way to the white sands of one of Florida's most picturesque private beaches. Each cottage has a full kitchen, separate bedroom, bathroom, sitting room, AC unit, and outdoor seating area with BBQ. The beach and ocean are only steps away from your front door. We also have a large beachside fire pit, lounge chairs and laundry. Enjoy your next vacation in your own private cottage at the beach! ... more less
- Also Known As:
- Rolling Waves Cottages Hotel Longboat Key