Our prospective stay Rolling Waves Cottages in mid-April nearly turned into a catastrophe. Twice before we arrived, I called to confirm our reservation and which cabin we were going to be in. Repeatedly, I was told cabin #6, which is the second closest to the Gulf. This was going to be fine with us, as what we wanted during our trip was a nice, quiet atmosphere with a short walk to the beach.
However, when we arrived the morning of our check-in, we were told that we were going to have to have cabin #2, because the people in #6 “decided to stay an extra night”. The owners were very rude and told us this was our problem, not theirs. Cabin #2 was definitely not ok with us as it is located right on Gulf Drive, and therefore subject to traffic noise….which is just what we wanted to get out of town to avoid! Classic bait-and switch situation.
To make things worse, after we suggested to the woman that the people in #6 should be the ones to move to cabin 2, she started huffing and puffing and rolling her eyes at us. When we rebuffed that sort of behavior to us as CUSTOMERS! she wagged her finger in our face and screamed that we “have to take #2, it’s not your decision anymore!!” Hmm, my bad, I thought the customer was always right and is supposed to be treated with respect. Apparently not here.
Anyway, I eventually convinced her slightly more reasonable husband to refund our deposit. We went on to find an amazing place nearby to stay for our 3 days in Florida and had a wonderful time! Ironically, we ended up paying $50 less per night and were directly on the beach! Paid less, better view, and NICE management. It doesn’t get any better.
Just make sure you avoid Rolling Waves!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Since this review was written the ownership and management of Rolling Waves has changed. The concerns and criticisms outlined in the review have been addressed and rectified. Many improvements have been made to the site and cottages.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.