We booked last year through Morgan. This year Encore purchased this property and thank goodness they did honor our reservation. The existing staff at this time is limited and though a couple of them stood out as very friendly, most were not and not fully trained at the front desk. We have heard from many other travelers to this resort that they would never come again, due to other unruly, loud, partying campers. I think there tends to be campers who brake the rules because there is a lack of, and or, lack of enforcement of rules that may be in place. This is a beautiful property with much potential if certain criteria were met. 1. Top notch management, 2. Staff that are properly trained with a plus on customer service, 3. Sufficient staff to run a very large facility such as this one, 4. The ability to embrace what campers want in a resort and implement those changes to the fullest!
We saw guest come in who didn't even have a tent! They were either sleepin in an suv, or car with a couple tarps hung up. I don't think this is makes a very good impression for potential new business or returning business when you see this. It looks cheap and says we don't care who camps here. Also enforce the fishing regulations. As far as licensing and size regulations in paticular, for the lobster that can be taken. I also saw a couple people walking on the beach areas with spear guns, (rules say, not allowed). No night security, not enough picnic tables, RV sites that are old, cramped and utilitiy connections that are totally out of place for easy hook ups.
We won't be back here next year, but, we will come and see what progress if any comes about. Maybe future booking if Encore can truly implement what they said they are looking to do. I hope so, because, like I said it is a truly beautiful place in the keys with loads of potential to be a top notch resort if run correctly.
- Official Description (provided by the hotel):
- Enjoy the natural beauty of Long Key, Florida, with our RV resort, tent camping, motel and deluxe cottages. You can spend as much time as you'd like on our scenic resort property, and with full amenities, rentals, and vacation activities, you'll never run out of things to do. Whether you're a family traveling with children or a couple looking for a romantic getaway, join us at the Fiesta Key RV Resort. ... more less
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- Also Known As:
- Fiesta Key RV Resort Long Key, FL - Florida Keys