This is the first time I stayed at this hotel and I was very impressed, as a frequent traveler with my experience. When I called I spoke with Sunil and he was so helpful. He actually sounded like he wanted to help me, which is rare. he was able to put me into something even though they were completely booked. The room was perfect, everything worked, I was able to use the hottub - big plus there. The hotel was beautiful in design, Chris was so helpful at breakfast. Katherine (lightswitch) was able to school me in how to use the master light switch late at night before retiring to bed. It was quiet and I just wanted to say, this will be the first hotel that i will call for my next stay and will tell all my local friends about. Thanks team, it was great.