I loved this hotel. Gorgeous lobby, great rooms, and I was upgraded to a suite for being platinum. Breakfast was good, especially for how busy it was that morning.
My only two complaints are the tv service on certain channels is shoddy,with a remote that barely works. But this may be an area issue rather than the hotel itself.
Other one was the staff at the desk. Very friendly, but not exactly attentive to the desk. I stopped by two times, and both times had to stand there for five minutes before being noticed. Once with the clerk sitting right in front of me.It by no means ruined my stay, but I can imagine it would be irritating to some.