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“Deceptive price by added "Hotel Service Fee"” 2 of 5 stars
Review of Imperial Swan Lakeland

Imperial Swan Lakeland
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Imperial Swan Lakeland
3.0 of 5 Hotel   |   4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)   |  
Hotel amenities
Ranked #19 of 32 Hotels in Lakeland
Shelby, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Deceptive price by added "Hotel Service Fee"”
2 of 5 stars Reviewed April 4, 2014

When we used their internet site to reserve a room, the rate was given with also taxes shown. When you drive 500 miles and go to check in, you are given a sheet to sign that indicates that there will be an additional $4.99 per day "Hotel Service Fee". This is extortion since it is too late to make other reservations. They should be honest up-front about the true rate. Is this a common deception in Florida? The room was not updated and have very few outlets to charge cellphones, tablets, etc.

Room Tip: Find another hotel.
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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91 reviews from our community

Traveler rating
    28
    15
    6
    15
    27
See reviews for
25
15
4
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Melbourne
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 3, 2014

We've stayed here several times. My daughter plays travel softball and we bring the team here. Yes, it could use a lobby makeover, but it's clean, the staff is very helpful and the rates are quite reasonable. Jacqualyn and Megan are great!

Room Tip: The Executive suites have jet tubs!
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 15, 2014

When you first pull up you think you are at a really nice place. It is an old hotel. It does have a lounge but not great. The rooms are terrible. The tinting on the window was so bubbled up you could barely see out of it. The bedspreads have definitely seen better days. The room was dingy and dirty.

  • Stayed February 2014
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 22, 2014

We stayed at the Imperial Valentine's weekend and I must say that the picture shown on their website are VERY MISLEADING. The pictures on their website are of some other hotel because it's not Imperial Swan's pictures. This place was the most nastiest place I've ever stayed at. Staff wasn't professional at all nor dressed professionally Garage elevator was creapy and it broke down on our second day, room smelled and not very clean, Non-smoking, Right!. Sheets were stained and mattresses questionable. It was very apparent that whoever owns this Inn is very cheap and not interested in putting the money back in to this place to bring it up to the standards in what his website shows it to be. Not sure where the people who gave this place a Superb rating stayed but it couldn't have been at the same place we stayed. Nasty, Nasty Nasty place.

  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orland Park, Illinois
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 10, 2013

Stayed here for a special occasion. Room was clean, but the hotel is very dated. Staff did everything they could to make us comfortable. Continental breakfast was nothing. Guess on Sunday they don't supply it. It's not close to very many restaurants. Nothing to write home to mother about.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013

This is a fabulous place to stay; all staff friendly and went out of way to assist with any questions and/or needs. Hotel clean; jacuzzi in room; service superb; staff friendly; beds comfortable - good night's sleep. QUIET ROOMS - NO OUTSIDE NOISES HEARD! I was pampered and will definitely be staying here in the future. Wish the restaurant/lounge had been open (being rennovated?)

Room Tip: upgrade from standard DEFINITELY worth it.
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pompano Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 9, 2013

booked room a month ahead..called day before to confirm ,staff said everything was good. get there at 9 pm find a lobby full of guests that their room had been given away as well as ours. The staff had no explanation ,had an attitude of didn't give a $%^& either! dozens of people with children left room less. called Manager ,she said she had been off for that week and she had no clue what was going on and couldn't help us. NICE!!!! is this the way you run a hotel? is this the way a manager handles problems? besides this, rooms are dirty, smell and pool is filthy.

Room Tip: go ANY where else but here!
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 32 Hotels in Lakeland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imperial Swan Lakeland 3*
Number of rooms: 168
Official Description (provided by the hotel):
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland

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