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“Superb” 5 of 5 stars
Review of Imperial Swan Lakeland

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Imperial Swan Lakeland
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Imperial Swan Lakeland
3.0 of 5 Hotel   |   4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)   |  
Hotel amenities
Ranked #19 of 32 hotels in Lakeland
Chattanooga, Tennessee
1 review
1 helpful vote 1 helpful vote
“Superb”
5 of 5 stars Reviewed June 5, 2013

This is a fabulous place to stay; all staff friendly and went out of way to assist with any questions and/or needs. Hotel clean; jacuzzi in room; service superb; staff friendly; beds comfortable - good night's sleep. QUIET ROOMS - NO OUTSIDE NOISES HEARD! I was pampered and will definitely be staying here in the future. Wish the restaurant/lounge had been open (being rennovated?)

Room Tip: upgrade from standard DEFINITELY worth it.
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 people have reviewed this hotel

Traveler rating
    28
    13
    5
    15
    26
See reviews for
25
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20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Pompano Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 9, 2013

booked room a month ahead..called day before to confirm ,staff said everything was good. get there at 9 pm find a lobby full of guests that their room had been given away as well as ours. The staff had no explanation ,had an attitude of didn't give a $%^& either! dozens of people with children left room less. called Manager ,she said she had been off for that week and she had no clue what was going on and couldn't help us. NICE!!!! is this the way you run a hotel? is this the way a manager handles problems? besides this, rooms are dirty, smell and pool is filthy.

Room Tip: go ANY where else but here!
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newberry, South Carolina
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 4, 2013

THE HOTEL NEEDS MAJOR OVERHAUL! They are trying to make small upgrades, but the bedding, sheets, towels, soaps, furniture, tv's and carpet is dated. I would not pay more than $50 per night for a room here. Hotel is old, i bet it used to be nice, but it needs millions of dollars in renovations and upgrades. The hotel staff is not cooperative and does not care about the guest, only their bottom line.

Room Tip: Some rooms have upgrades, but they are not completely upgraded.
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  • Stayed May 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 18, 2013

I had 48 students, both male and female ranging from 11 to 17 for the state science fair competition. The hotel offered us not only a great rate, but we had the entire floor so we felt more secured especially with inside corridors. The rooms were clean and there was an adequate supply of towels. The mini fridge was a plus. The breakfast was adequate and the location was near numerous restaurants, therefore offering the students a variety of food choices. The staff was more than accommodating. We will definitely return to this hotel.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cheshire, Connecticut
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 14, 2013

Once again my family and I went back to The Imperial Swan for the Sun and Fun Fly In. What a wonderful experience again. The staff and the cleanliness of the hotel is fabulous. It's not often that I can't wait to go back to the same hotel but this is one of them. In fact we enjoyed ot so much we are going back in June to meet up with the ne friends we made this visit. The management went out of their way to make sure everything was perfect. Always with a good morning or how was your day.

Room Tip: I am not sure there is a bad room. I didn't hear anybody complaining about anything.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ann Arbor, Michigan
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed here for during a trip to see Tigers spring training. We were intrigued by the claim that it is the Winter home of the Detroit Tigers. It is, but you won't see them. They have their own private underground parking and floors.

This is the first hotel I've stayed in where the actual rooms were BETTER than pictured. The rooms were clean, on the larger side, clean white duvets.

The hotel is not especially close to the stadium but it is a very direct drive. The Winners Circle next door has cheap beer and had amazing dueling pianos when we where there. There is a Publix nearby. Would def stay here for Spring Training again.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jackson, Mississippi
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

I was very pleased with my week long stay here. My first time in FL and the staff was so very friendly. It is an older hotel but they are very busy doing many upgrades which even excites me more for my next visit. Located in a very safe part of town and convenient to all points we needed. Would def recommend this hotel to anyone looking for a nice hotel and very cozy rooms.

Room Tip: Ask for a suite, if available.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Swan Lakeland

Address: 4141 S Florida Ave, Lakeland, FL 33813 (Formerly Sheraton Inn Lakeland)
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 32 hotels in Lakeland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Imperial Swan Lakeland 3*
Official Description (provided by the hotel):
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away! ... more   less 
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Also Known As:
Imperial Swan Lakeland Hotel Lakeland
Imperial Swan Hotel Lakeland

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