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“Convenent, clean, quiet and comfortable” 5 of 5 stars
Review of Crestwood Suites Lakeland

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Crestwood Suites Lakeland
2.5 of 5 Hotel   |   4360 Lakeland Park Drive, Lakeland, FL 33809   |  
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Ranked #4 of 32 hotels in Lakeland
Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Convenent, clean, quiet and comfortable”
5 of 5 stars Reviewed January 26, 2014

Finishing up a four night stay in warm Lakeland (compared to Philly), and must say I'm very pleased with the Crestwood. I usually stay at a national chain, but liked the Tripadvisor reviews.It is not directly on a highway or through street so it's quiet. It's an easy walk to 7-11, Starbucks, Applebees and Cracker Barrel. Supermarket is a mile away. Churches abound. I sat poolside and chatted with fellow travelers, ate at Harry's Seafood and walked around a few of the many lakes. Terrific stay, sorry to be leaving. I know I'll be back to a Crestwood, and soon. It will be 70 in Lakeland todayand 20 in Philly. Why am I leaving?

Room Tip: Be advised that only six night stay gets a room cleaning. Otherwise, be tidy. As noted by another re...
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  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Crestwood Suites Lakeland, responded to this review, February 20, 2014
Dear AJ C, thank you posting a review about our hotel in Trip Advisor. Thank you for giving us the opportunity to serve your lodging needs. We are thrilled you chose to stay with us after reading our guests reviews. It seems you enjoyed our city and our weather and we are happy we were able to be a part of the great new memories you created while visiting Lakeland. Do not hesitate to escape out of Philadelphia’s weather to come and enjoy our Large HEATED Swimming Pool.

We look forward to having you stay with us again!

Thank you,

Yobeska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

108 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
UK
Top Contributor
77 reviews 77 reviews
34 hotel reviews
Reviews in 46 cities Reviews in 46 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed January 23, 2014

Got a very good deal when booking this hotel with flights from the UK. It is an extended stay property, so each room comes with a small kitchen etc. On the plus side the property is clean and has pretty much what you need. On the downside, unlike other places (Homewood Suites etc.) the rooms don't get serviced daily. There's coffee in reception, but once that runs out it doesn't get refilled until midnight or later. Breakfast is nothing special.

The reception team were always really friendly and helpful.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Crestwood Suites Lakeland, responded to this review, March 2, 2014
Dear Guest, thank you very much for taking the time to write a review on Trip Advisor about our Crestwood Suites Lakeland property. We are honored to have a Trip Advisor Top Contributor write about us. Thank you for acknowledging the cleanliness of our hotel and for finding us pretty good! As you mentioned, we are an extended stay hotel which offers both nightly and weekly rates as well as a full hot Breakfast. We offer weekly cleaning services, and for our guests convenience we are open 24 hours to service any needs our guests may have. Our coffee station, located at the lobby is also available for our guests 24 hours a day. I apologize if this was not the case during your stay.

We hope to see you back when visiting from the UK.

We are looking forward to having stay with us again!

Thank you,

Yobeska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 22, 2014

An out of the way location offers good value, a pleasing atmosphere, and an excellent full breakfast included in price - although the breakfast room is woefully small. The young lady at front desk seemed extremely shy and totally lacked eye-contact, but the property more than makes-up for a few shortfalls, such as nothing in the area except fast food venues nearby. But being off the road also ensures little highway noise and thus restful sleep. Large, high-ceilinged lobby impresses as do the over-large rooms that seem perfect for long stays. The rooms feature full-size refrigerators, microwave, even a two-burner range and oven. Good lighting throughout, 36 inch HD flat-screen TV, fast becoming the standard everywhere. The principle reason for staying in the area is to visit Florida Southern College about 25 minutes away. The approx 2,500 student college is little-known outside the area, but features the world's largest single-site collection of Frank Lloyd Wright buildings - a must for Wright enthusiasts, and worth the considerable detour off I75. Guided tours are free with entry into several buildings to enjoy the Wright designed interiors. Excellent visitor center too. Of 18 buildings designed by the master, 12 were built, several during WW 2 by the students, all featuring connecting and covered esplanades. A massive water-domed fountain finished in 1948, also from Wright's fertile mind, suggests the domes often found on college campuses, except that this one is fluid.

Room Tip: There are no views and no specific location that offers an advantage.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Crestwood Suites Lakeland, responded to this review, March 2, 2014
Dear guest, thank you very much for your feedback! We are thrilled to have someone who has reviewed 32 hotels on Trip Advisor write about our hotel and describe us as Bright, Cheerful and Welcoming. The whole team enjoyed reading your review. Your feedback was very important as it helped in the training of our formerly shy employee. We are happy to know you enjoyed your visit to Lakeland, your stay at our hotel, as well as your visit to Florida Southern College.

Thank you for sharing your experience at Lakeland with us.

We hope to see you next time you come to the Lakeland area.

Yobeska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, Colorado
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2014

Really liked this hotel. Room was great, spaciouse and clean! Nice big flat screen TV with good reception. Updated fixtures and overall place was just NICE.
I put a lot of weight on the BED. Granted, I had a one night business stay...and ended up in a particularly large room with two full beds and a sleeper sofa, so 'maybe' these beds don't reflect the rest of the hotel. BUT - my bed was pretty darn uncomfortable. Hard is the word. It is a pillow top but they 'flipped' the mattress (as i suspect is standard) because the 'pillow top' on the 'bottom' looked to still have some life. The UPSIDE of the pillowtop, that I sleped on was flattened out like a pancake. BUMMER. I've had plenthy worse, but like I said, good bed is my Biggest need... will try again next trip and hope for a queen or king, i suspect they'll be better.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Crestwood Suites Lakeland, responded to this review, 1 week ago
Dear Guest,

Thank you very much for taking the time to write a feedback on Trip Advisor about our property. We are thrilled to know you really liked us and found the room to be great, spacious and clean! We strive to provide the cleanest rooms in the industry and getting a feedback like yours is very empowering. Your feedback is very important to us, we have Dremium Pillow Top mattresses in all of our rooms and it is standard to rotate them.

If possible, I would like for you to contact me directly with the specific room number so we can look into it. In the meantime we will be on the look out for it!

Please, do come stay with us again next time you are in Lakeland! I guarantee you will have a great stay and a great night sleep.


Thank you,

Yobeska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2013 via mobile

My wife and I stayed from Dec 21 to Dec 28 2013. The staff there are great and helpful. It is one of the cleanest hotels we have stayed in and we have stayed in many. If it is good enough for my Detroit Tigers then it is good enough for me. We will be making this our Christmas get away for now on.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Crestwood Suites Lakeland, responded to this review, December 30, 2013
Dear Guest, thank you very much for posting a review on Trip Advisor about our property. We thank you and your wife for staying with us during such a special Holiday. We are thrilled to know you have chosen our hotel to be your top choice for your future get aways.

We look forward to having you and your family stay with us again!

Thank you,

Yobeska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NH
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 28, 2013

We had great expectations for this hotel with such great reviews. The hotel is very well appointed with friendly check in and great full breakfast. The big thing that was lacking was the cleaning of the rooms and hallways. The hallways, at midnight, had dirty towels piled by doors and bags of trash by other doors. Doesn't anyone pick these us and take them out of the public halls? Well, I thought, okay, our timing was just bad, but it was still there at 8 am. The worst was the floor of the room. I guess no one cleans it in between guests because a needle, the kind used for diabetic testing was in the middle of the rug, not good. There were other assorted things on the floor, some I didn't explore as they were under the vanity. The shower had mold, probably because the fan didn't seem to work. To top it off, the thermostat would not change temperature or shut off, pretty chilly. It would be a really nice hotel if they would get a cleaning staff that actually cleaned.

Room Tip: Ask if the room has been cleaned and check it out first. We arrived at midnight, so we were not wil...
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  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Crestwood Suites Lakeland, responded to this review, December 31, 2013
Dear Guest, thank you for taking the time to post a review about our property on Trip Advisor. Your feedback is very important to us. We are glad to know you enjoyed our Complimentary Hot Breakfast and our friendly front desk staff. We have implemented new procedures for trash and recyclable disposal that will improve and eliminate the situation you witnessed in our hallways. Our team strives to provide the cleanest rooms in the industry and we are disappointed to know your expectations were not met. We are hoping you can give us another opportunity for us to demonstrate to you, and your family the Crestwood Suites Lakeland experience other travelers write about.

Thank you,

Yobeska
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 25, 2013

We only stayed one night, but we were impressed by the room and the surroundings. The room was large and immaculately kept. There was a full kitchen and a large L shaped couch. Wireless internet and a hot breakfast topped off the package. The only downside was that the breakfast room was far too small to handle the people with families comfortably. There was an overflow out into the lobby, but were I the owners I would take out the wall, make a two sided buffet access and organize the seating with some large family tables. Since bleary eyed people who have not had their breakfast coffee tend to stand in front of the coffee maker and fumble around with one cup blocking the others queued up behind them who then block others who then block others...you get the picture. That is not to mention the people who decide to make a waffle and then decide to make toast and then cannot find the vogurt. Just too small and disorganized for comfort. Besides, some of us are averse to crowds.

Room Tip: There are poolside rooms, but the pool closes at dusk. I think all rooms are probably quiet. They...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrestwoodLakeland, General Manager at Crestwood Suites Lakeland, responded to this review, December 31, 2013
Dear Guest, thank you very much for your feedback and for taking the time to write a review on Trip Advisor about our hotel. We are pleased to have a Trip Advisor Top Contributor describing our property as Excellent Accommodations. Guests really enjoy having a kitchen with stainless steal appliances, full size fridge and two burner stove tops in all of our rooms. Keeping them clean is our joy and we thank you for acknowledging it. We will take your feedback in consideration as we review our operation plans for 2014.

We look forward to having you stay with us next time you are in Lakeland.

Thank you,

Yobeska
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crestwood Suites Lakeland

Also Known As:
Crestwood Suites Lakeland Hotel Lakeland
Crestwood Suites Lakeland Hotel
Crestwood Hotel Lakeland
Address: 4360 Lakeland Park Drive, Lakeland, FL 33809
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Lakeland
#3 Romantic Hotel in Lakeland
#7 Family Hotel in Lakeland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crestwood Suites Lakeland 2.5*
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