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“Average Rooms - Nice Breakfast” 3 of 5 stars
Review of Howard Johnson Lakeland

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Howard Johnson Lakeland
2.5 of 5 Hotel   |   939 W Robson Street, I-4 Exit 32, Lakeland, FL 33805   |  
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Ranked #24 of 32 Hotels in Lakeland
Tallahassee
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Average Rooms - Nice Breakfast”
3 of 5 stars Reviewed July 8, 2013

1. Check in and Check out was quick
2. Not very clean room (saw few cockroaches)
3. Average bathrooms with some drainage issues.
4. Location is good.
5. Free breakfast is great. (includes fruits and hot breakfast)

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Howard Johnson Lakeland, responded to this review, July 29, 2013
Dear LT2938,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns. We will pass this feedback on to our staff. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests. Thank you for your time. We hope that you will consider us again in the future.

Sincerely,
Howard Johnson Lakeland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
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    33
    28
    47
See reviews for
56
26
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38
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
North Monmouth
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 28, 2013

The front desk was very nice but the rooms were so gross. Walked in the room, looked around and immediately left. Stains on the comforter, stains on the chair, dirt in every corner and you can see right through the sides (edges) of the front door. All set with bugs and lizards just coming right in although I'm sure there were already cockroaches and bugs in the room. RUN FAR AWAY from this place...

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Owner at Howard Johnson Lakeland, responded to this review, October 15, 2013
In October of 2013 the Howard Johnson Lakeland made changes to the management staff; the change was done to enable us to once again be the place where our guests find a hotel offering great value, guest centric customer service, and clean/comfortable rooms. We take all of our guest comments seriously and the feedback provided on this site was a critical piece in allowing us to make the necessary changes. Moving forward we welcome future guests to try us out and let us know how we are doing, and for those who stayed in the past we welcome you to give us another try. Regards, New Management Howard Johnson Lakeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2013 via mobile

We were pleased with our stay here. All staff @ front desk were very accomodating. Our room was always cleaned and, room service made sure we had all that was needed everyday. The pool was very clean, cool in the daytime & looked lit up @ night. Lots of entertainment also, A bar with pool tables and a live Dj on weekends, I've even seen a comedy act there. There's something for everyone, even Church too! Rates are VERY reasonable & worth it. I will deffinently rent rooms there again!!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Howard Johnson Lakeland, responded to this review, July 29, 2013
Dear havaii.nguyen,

Thank you for telling us about your stay. We hope that you enjoyed your time in Lakeland. We value all guest feedback. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope that you will consider us again in the future.

Sincerely,
Howard Johnson Lakeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Tennessee
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2013

well let me start by saying all the workers treat u like a friend and are very helpfull !!!!
this has been one of the best times i have had and it make me fell like im right at home from all the pretty ladys to the cool waters of the pool to the good games of pool at the bar its a great place and the owner is the most big hearted person in the world god blees u

Room Tip: just ask the front desk and trust me they no best just let them no any worrys they have and the will...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Howard Johnson Lakeland, responded to this review, July 1, 2013
Dear layyaddown,

Thank you for telling us about your stay with us. We really appreciate all of your feedback regarding your stay. We are so glad that you and your family stayed with us, and that we could accommodate you. We hope you all enjoyed your stay in Lakeland. We will pass this feedback on to our staff. We hope you will consider us again in the future.

Sincerely,
Howard Johnson Lakeland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Haven, Florida, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 10, 2013

once again their customer service exceeded my expectations and I was beyond thrilled with the service that I received this place just keeps getting better. the craziest part is is their prices are actually better than everywhere else around here, it just blows me away the quality that you receive for the price that you pay

Room Tip: it should be more about customer service that it should be priced that's what makes places like...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Howard Johnson Lakeland, responded to this review, July 1, 2013
Dear Bill B,

Thank you for telling us about your stay with us. We appreciate all of your feedback regarding your stay. We are so happy that you were satisfied. We will pass all of your great comments on to our staff. They truly appreciate hearing good things about their service. Thank you so much for staying with us. We are so glad that we could accommodate you, and your family. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Howard Johnson Lakeland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 28, 2013 via mobile

We had a horrible, infuriating experience at the Howard Johnson. My family was in town for a Memorial Day remembrance service in honor of my husband and arrived after several hours drive. My mother in law had booked two rooms for us a week prior and confirmed we would have adjoining rooms so we could all be together. When we arrived, we were immediately put up by the likes of the people hanging around the hotel, but were going to give it a shot...until we went inside. The man behind the counter, who I later discovered was the manager, was extremely rude. He didn't have us reserved correctly so our rooms were not connected, or even near each other. Rather than apologizing or attempting to make it right, he proceeded to lecture us about how it was our fault. He also told us we had paid too much by calling the 800 number for Howard Johnson, and if we had reserved with him we could have gotten a cheaper rate...but didn't even offer to give us the rate! He acted very superior and condescending. I'm a very pleasant person and don't get angry easily, but I found it very hard to bite my tongue at the way he was treating my mother in law and I. Because we were so tired, we took our keys and checked out the rooms. One was not even cleaned yet, and the other had been but was not clean at all. There were stains on the bed and a smell to the room. The phone did not work. After discovering that the connecting room next door was actually unoccupied and could have been offered to us, we were fed up and demanded our reservation be cancelled. We went to another hotel just a few minutes down the road and, for the same price point, had a MUCH better experience all around. Do not waste your money here. I do not recommend this hotel at all, for its service or its cleanliness. Beware.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Owner at Howard Johnson Lakeland, responded to this review, October 15, 2013
In October of 2013 the Howard Johnson Lakeland made changes to the management staff; the change was done to enable us to once again be the place where our guests find a hotel offering great value, guest centric customer service, and clean/comfortable rooms. We take all of our guest comments seriously and the feedback provided on this site was a critical piece in allowing us to make the necessary changes. Moving forward we welcome future guests to try us out and let us know how we are doing, and for those who stayed in the past we welcome you to give us another try. Regards, New Management Howard Johnson Lakeland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Lakeland

Address: 939 W Robson Street, I-4 Exit 32, Lakeland, FL 33805
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 32 Hotels in Lakeland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Lakeland 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
The Howard Johnson of Lakeland is under NEW OWNERSHIP as of June 2011. Our main lobby and rooms have been completely remodeled as well as our pool area and our brand new breakfast area. We offer a complimentary breakfast every morning and free Wi-Fi threw out the entire property. Have a business meeting? Not only do we have the meeting space to accommodate you we also have a business center equipped with a printer for all your important paperwork. We are in walking distance to the Lakeland Square Mall and a dozen major restaurants. We are also located 30 minutes from all theme parks and special events locations here in Central Florida. The Staff of Howard Johnson of Lakeland are here to help you. So call today and reserve your room! ... more   less 
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Also Known As:
Howard Johnson Executive Hotel Lakeland
Howard Johnson Hotel Lakeland
Lakeland Howard Johnson

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