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“40 Year reunion” 5 of 5 stars
Review of Hilton Garden Inn Lakeland

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Hilton Garden Inn Lakeland
3.0 of 5 Hotel   |   3839 Don Emerson Drive, Lakeland, FL 33811   |  
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Ranked #1 of 32 Hotels in Lakeland
Atlanta, United States
1 review
1 helpful vote 1 helpful vote
“40 Year reunion”
5 of 5 stars Reviewed June 25, 2014

Wonderful time for our classmates at our reunion. Hotel was great and everyone had a good time. The staff was excellent. Looking forward to staying at this Hilton again when visiting Lakeland Fl. Ruby Letendre Atlanta, Ga

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, June 26, 2014
Thank you so much for your review of our hotel and staff. I'm so glad you enjoyed your stay with us at the Hilton Garden Inn Lakeland. It really was our pleasure to be the host hotel for your class' 40th reunion. I along with the rest of our team enjoyed having you stay with us as well, and we are happy to here you look forward to coming back. Hope to see you soon! Amy Carlton, Front Office Manager
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268 reviews from our community

Traveler rating
    170
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    14
    9
    7
See reviews for
78
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Opelousas, Louisiana
Top Contributor
79 reviews 79 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 22, 2014

This a new hotel and was very clean. We only stayed one night and left early but had no complaints. It was close to the airport and my business destination. The staff was friendly and helpful. There was a refrigerator and microwave in the room.

Room Tip: Breakfast is not included with the room.
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, June 23, 2014
Thank you for staying with us at the Hilton Garden Inn Lakeland. It's great to hear you enjoyed your stay. I'm also happy to hear you found our staff to be helpful and friendly. We have a great team and it's so nice of you to recognize them with your kind compliments. We are actually nearly seven years old, but it's just as nice a compliment for us to know you thought us to be new. We do strive to keep up the property and maintain it as best we can. We want our guests to come back. In fact, we sure do hope you'll choose to stay with us again should your travels bring you back to the area. We'd love to welcome you back!
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Parrish, Florida
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 18, 2014

Had a brief one night stay while in Lakeland and needed to stay close to the Lakeland airport. The location was great and the property is very well maintained. And the staff I interacted with was very helpful and professional. The only thing that kept this from being 5 star stay was that while I was printing some information in the business center I was able to hear a couple staff members in the adjacent room having some sort of disagreement that culminated with profanity and a door slammed hard enough to shake the entire business center. I understand this sometimes happens behind closed doors, but they need to understand that what happens in those offices is too clearly heard from the public room next door. When the door slamming incident happened I looked to see if I could let someone know I was hearing everything taking place, but couldn't find any staff at that moment and chose not to follow up. Not a big issue for me, but also not what I'd expect. That was the only minor criticism of a nice short stay, and not something that would prevent me from staying at this property again if the need were to arise.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, June 20, 2014
Thank you for staying with us at the Hilton Garden Inn Lakeland. We're happy that you found our property to your liking. Your comment that we are very well maintained is greatly appreciated as we do our best to keep our property in the very best of shape. I am sorry that you had to overhear the disagreement between staff. I'm really not sure what it would have been about, but I'm really sorry that you had to overhear it. That is not a normal happening here, but I am very glad to hear that it will not keep you from coming back should you be in our area. Amy Carlton, Front Office Manager
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Hudson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

I was in Lakeland for a conference and a list of hotels was provided to choose from. The ones I usually stay at were all booked so I chose this one sight unseen. I wasn't even sure where it was. As I approached I discovered it was next to the local airport but otherwise in the middle of a commercial area (no restaurants, gas stations, etc). My initial expectations were very low. However, from the time I walked in my expectations of any hotel were far exceeded. The hotel was decorated nicely, the room was large and comfortable, the staff was very friendly and helpful, and the breakfast buffet was amazing (it was not complimentary). In the future I will definitely stay here again.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, June 20, 2014
Thank you so much for your great review of our hotel. Thanks for your nice compliments of our property and staff. We appreciate it very much. We're always happy to hear when guests find our hotel welcoming and comfortable. We're so glad we exceeded your expectations, and we look forward to seeing you again! Amy Carlton, Front Office Manager
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Abingdon, Maryland
Top Contributor
154 reviews 154 reviews
111 hotel reviews
Reviews in 93 cities Reviews in 93 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed June 17, 2014

After a late flight I checked in and was upgraded to room 201 a deluxe suite with living room, bar area, half bath and full bath with large jacuzzi. The room was very comfortable and clean. There was the standard microwave, refrigerator and Keurig. Rather than leave the hotel after check-in I opted to eat in the restaurant. The hotel was offering 500 HH points for dining in and spending atleast $25. After I received my Ceasar Salad I was glad I got points to suffer through the meal. I ordered the ceasar salad with salmon. The salmon was very good, the salad, not so. The lettuce, I could not be 100% sure, but I think it was made with iceberg instead of romaine, but it was so drenched with what tasted like vinaigarette instead of ceasar I could not distinguish. I ate through the salmon and ordered dessert to take back to my room. The breakfast service was great, but I barely touched my usuall extra cheese omelette which was over-cooked. Very nice property, with a super staff. Maybe it was an off couple of days for the chefs, nonetheless I would definately stay here again if in the area, but would most definately venture out to eat.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, June 18, 2014
Thank you for taking the time to share about your recent stay at our hotel. I am very sorry that you did not find our restaurant to your liking. We are very proud of our restaurant as well as our restaurant staff. I'm so sorry. This is very unusual for one of our guests not to enjoy our restaurant; so, I'm honestly not sure what may have happened during your stay. I do however apologize for your experience. I will definitely share your experience with our Executive Chef in an effort to see what may have happened. If you're ever back in our area, I hope you will consider giving our restaurant another chance. It really is an excellent restaurant. Amy Carlton, Front Office Manager
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Miami, Florida, United States
Top Contributor
83 reviews 83 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 17, 2014

OK, I love this version of the Hilton!! It's definitely a hotel, not a resort, so don't expect spas and fitness classes or any sort of "view" from your room - BUT, the rooms are gorgeous and comfy and super clean, and every inch of the entire hotel is chic and mod, from the decor to the breakfast buffet (two versions available - $6 for oatmeal/bagel/cold stuff and $11 for the hot eggs/pancakes type stuff), to the couch/chair reading nooks scattered throughout the ground floor. Free cookies and free coffee/water are set up throughout the week (not every day, but several times a week), and seriously, the staff are so fun, competent, and helpful. LOVE the sleep system beds - you can adjust the firmness/softness of the bed with a dial - soooo awesome!

Room Tip: Choose a king size, the beds run a little small
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  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, June 18, 2014
Thank you for the great report of how you enjoyed your recent stay with us here at the Hilton Garden Inn Lakeland. It makes our day when we hear that our guests have enjoyed their stay at our hotel and when we learn that they would return and stay with us again. Thank you for recognizing our rooms as super comfy and clean and our staff as competent, friendly, helpful, and fun. We do aim to make all our guests feel at home and comfortable. Thanks for noticing our relatively new décor as well. I'm so glad you liked it. If you're ever in the area again, I hope you'll choose to stay with us. At the Hilton Garden Inn Lakeland we hope to see you again soon! Amy Carlton, Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2014

This hotel is conveniently located and well maintained. The staff was very helpful and accommodating. Room was very clean and stocked. If you need a quiet place to sleep this is the hotel for you. I stayed on the first floor by the side entrance and did not hear a thing. Breakfast was very good and fruits were fresh. If in the area again I will definitely pick this hotel.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, June 18, 2014
Thank you for taking the time to share about your recent experience at our hotel. We appreciate your kind words about our property and staff. It's always nice to hear when our guests enjoy their stay. I am so glad you found our staff helpful and accommodating and your room clean and well stocked. I will be sure to pass your compliments on to the rest of our staff. Thanks again for staying with us. You also mentioned that if you were ever to be in our area again, you would definitely stay with us again. I hope to see you again soon as we would definitely love to welcome you back! Amy Carlton, Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lakeland

Address: 3839 Don Emerson Drive, Lakeland, FL 33811
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Lakeland
#1 Business Hotel in Lakeland
#1 Family Hotel in Lakeland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Lakeland 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hilton Garden Inn Lakeland Hotel Lakeland
Hilton Lakeland

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