We stayed at the Hilton Garden Inn this past weekend. A group of cheerleaders also stayed at the hotel. They were out of control loud and the complaints could be heard at the front desk, in the hallways etc. The poor Hotel Manager had her hands full as did the front desk. They did the best they could with a bad situation and handled it professionally and swiftly. Sometimes a hotel is powerless and unruly guests can kill a reputation. This is a case of me sympathizing with the hotel staff, applauding their efforts, recognizing sometimes thing fall outside a persons control and letting them know someone understands the job they do is not easy. The day Manager was just as good as the woman at night. Both are outstanding.
The room was large, spotless and I would think this is normally a quiet hotel. Good shower pressure, a fridge that actually cools and a clean microwave. The king beds are the sleep number. I missed this fact and slept on a rock hard bed until my husband showed me how to change it. The dial is located in the side of the mattress. It is not on a remote. I will stay here again when I am in Lakeland.
The dial is located in the side of the mattress. It is not on a remote. I loved our room. Number 2...
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I have such heartfelt appreciation for your comments here on your review. I am so grateful for your understanding of the situation and appreciate your kind words. Thank you so much! Should you return to the area, I hope you would consider staying with us again.
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