We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Hotel” 5 of 5 stars
Review of Hilton Garden Inn Lakeland

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hilton Garden Inn Lakeland to your Saves list
Hilton Garden Inn Lakeland
3.0 of 5 Hotel   |   3839 Don Emerson Drive, Lakeland, FL 33811   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Bed N' Breakfast Deal
Ranked #2 of 32 Hotels in Lakeland
Certificate of Excellence 2014
England
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed January 13, 2014

We only stayed for one night and this hotel exceeded our expectations. We usually stay at Hamptons and this was our first stay at a Hilton. The check in experience was smooth and efficient, the receptionist was very accommodating and provided us with additional coffee, tea, creamer and milk, just what we needed after a long flight.

The room was very clean and the bed really comfortable, no noise at all from the adjacent airport. WiFi connection worked well.

We ate in the bar and the quality of the food was good.

We would certainly stay here again.



Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, January 14, 2014
We are so glad you enjoyed your stay with us. We also appreciate that you took the time to give such a positive report about your stay. We hope to see you soon should you be visiting the area again. Thanks again!

Amy Carlton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

296 reviews from our community

Traveler rating
    180
    79
    17
    11
    9
See reviews for
86
61
11
96
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Suntree, Florida
Top Contributor
56 reviews 56 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed at the Hilton Garden Inn this past weekend. A group of cheerleaders also stayed at the hotel. They were out of control loud and the complaints could be heard at the front desk, in the hallways etc. The poor Hotel Manager had her hands full as did the front desk. They did the best they could with a bad situation and handled it professionally and swiftly. Sometimes a hotel is powerless and unruly guests can kill a reputation. This is a case of me sympathizing with the hotel staff, applauding their efforts, recognizing sometimes thing fall outside a persons control and letting them know someone understands the job they do is not easy. The day Manager was just as good as the woman at night. Both are outstanding.

The room was large, spotless and I would think this is normally a quiet hotel. Good shower pressure, a fridge that actually cools and a clean microwave. The king beds are the sleep number. I missed this fact and slept on a rock hard bed until my husband showed me how to change it. The dial is located in the side of the mattress. It is not on a remote. I will stay here again when I am in Lakeland.

Room Tip: The dial is located in the side of the mattress. It is not on a remote. I loved our room. Number 2...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, January 15, 2014
I have such heartfelt appreciation for your comments here on your review. I am so grateful for your understanding of the situation and appreciate your kind words. Thank you so much! Should you return to the area, I hope you would consider staying with us again.

Amy Carlton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 11, 2014

My husband and I have been a gold Member of Hilton for years and we do a great deal of traveling. We stayed for one night; we were going to Lakeland for a comedy show and did not want to drive back to Tampa. We were not planing on anything but to stay to sleep. Upon our arrival we were greeted by Mr. Barry, general manager. He had us from hello. The hotel looks brand new, yet was opened in 2007. The grounds were well appointed and spotless. The room was huge and the tub to die for. We were introduced to the head chef, Kalo and was given two menus, one Hilton regular menu and then the chefs specials. I had salmon and my husband had the fish and chips (homemade kettle chips). The food was excellent. We stayed the night, great night sleep. Breakfast was equally as delicious and abundant choices. So impressed and will make a excuse to go to Lakeland again and you know where we will stay.

Room Tip: We were on the second floor in a suite...great!
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, January 12, 2014
Wow! We appreciate your kind words and compliments. We're so glad you enjoyed a great stay with us, and we look forward to having you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2014

I was not expecting so much from a hilton garden inn. My past experiences with others have been pleasant with no complaints, but this location went above & beyond!! The breakfast is delicious, Id highly recommend adding it to your room rate. We did not have a chance to use the pool due to weather, but the staff was amazing!! All inquiries were answered immediately & the did their best to make sure we were comfortable. My children still talk about Lyn, the waitress at breakfast, & the chef that made their omelets each morning.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, January 9, 2014
We're so glad you enjoyed your stay with us. Thank you for your positive input on our hotel. Thanks especially for your recognition of our staff --from breakfast to overall. We're honored and hope you'll consider us should you visit Lakeland again! Happy New Year!

Amy Carlton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 3, 2014

I have stayed at this property 6 or 7 times over the last 18 months and it's my "go to" destination whether I have work in Orlando or Tampa. I will gladly drive the extra miles to stay here. The staff is excellent and the property is clean. The only downside is that they no longer provide the option to prepay for breakfast. This should be an option for HH members. The waitress there on the weekends for breakfast is incredible! She should be a trainer for all Hilton staff!!!
Will be back in a month!!!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, January 9, 2014
Thank you for your kind words for our property. We're glad that you would consider us your home away from home and we're looking forward to seeing you in a month! Happy New Year!

Amy Carlton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
INDIANAPOLIS
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 2, 2014

The staff is not always ready to treat you as a Gold Member if it is late at night around 8:00 pm or so and you are told you must purchase breakfast so you must eat elsewhere or pay $10.95 plus tax and gratuity

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, Front Office Manager at Hilton Garden Inn Lakeland, responded to this review, January 10, 2014
Thank you for your response to my initial response to you regarding your stay with us. The compliments you returned of our hotel and staff are greatly appreciated. Should you be in our area again, we hope you'll choose to stay with us. Happy New Year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville
1 review
5 of 5 stars Reviewed December 24, 2013

Friendly staff, clean and quite. Enjoyed our stay. We were in town for daughters college graduation. Thanks to all the staff, making our stay special. Hotel is next to a private airport, but we heard nothing. Brand new Hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
b3plays85, General Manager at Hilton Garden Inn Lakeland, responded to this review, December 29, 2013
We are 6 years old but Thank you for your positive response and it tells me we are doing something right!

Brian B Berry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn Lakeland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Lakeland

Address: 3839 Don Emerson Drive, Lakeland, FL 33811
Phone Number:
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lakeland
#2 Romantic Hotel in Lakeland
#3 Business Hotel in Lakeland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lakeland 3*
Number of rooms: 91
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, Orbitz, Hotels.com, Hilton Hotels, Cheap Tickets, Odigeo, TripOnline SA and Tingo so you can book your Hilton Garden Inn Lakeland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Lakeland Hotel Lakeland
Hilton Lakeland

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Lakeland, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.