I stayed in this very clean HGI for 6 days last week as I attended an air show at the adjacent Lakeland Airport. I am a Hilton Honors Diamond level member and so I see many Hilton facilities all over the world.
This one is particularly well run and clean and the staff is beyond helpful. The room was standard HGI issue with fluffy towels, a cozy comforter and a nice firm bed that gave me a wonderful night's sleep. WiFi in the room was fast and easy to use.
Here's the glitch. On the second last day of my stay, I needed to do some laundry. They have facilities on site for $2 for the machines and $2 for soap, you can do your own. The next morning I pulled out my clean shirt to iron and proceeded to use the iron which had been soiled by a previous user. The hot iron had some kind of black film on the surface that when I began to iron my shirt, it transferred to the material. It would not come off. I am assuming that somebody tried to iron a polyester material which melted onto the iron. Since the iron surface was black, I didn't see the melted mess until it transferred to my white shirt. The shirt was ruined. My beef: Why didn't the maid check to make sure that the iron was clean and functional? I should have looked first but didn't.
To add insult to injury, the maid hand wrote me a letter to tell me how she had been cleaning my room and hoped that I had a good stay. To me, such communication is a simple solicitation for a tip. It is not only poor style, it is rude. I answered her and let her know that her lapse in cleaning the iron cost her the tip and cost me $40 for a new shirt.
Had it not been for this unfortunate incident, I would have rated this hotel a 5 because it stands out in its class as a top notch facility. If I return to Lakeland again, I will once again chose this Hilton Garden Inn.
- Also Known As:
- Hilton Garden Inn Lakeland Hotel
- Hilton Garden Inn Lakeland Hotel Lakeland
- Hilton Lakeland
- Lakeland Hilton
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