My husband and I arrived late to the residence inn in Lakeland Florida. The desk clerk took very good care of us by quickly checking us in, and even upgraded our room to a two room suite for no extra charge. He did this for us so that we didn't have to wait any longer for a computer glitch which was taking a long time....great customer service! The location was in a great area and within walking distance to an outdoor mall. The exercise room did have a funky smell, and the equipment was limited, but functioned. All in all it was a great place to stay and would definitely return.
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