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“A bare basics Marriott” 4 of 5 stars
Review of Courtyard by Marriott Lakeland

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Courtyard by Marriott Lakeland
3.0 of 5 Hotel   |   3725 Harden Blvd., Lakeland, FL 33803   |  
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Ranked #14 of 32 Hotels in Lakeland
Dublin, Ireland
Top Contributor
255 reviews 255 reviews
84 hotel reviews
Reviews in 90 cities Reviews in 90 cities
234 helpful votes 234 helpful votes
“A bare basics Marriott”
4 of 5 stars Reviewed January 3, 2013

You have to buy breakfast at the (expensive) cafe downstairs or go to the adjacent Lakeside Village Mall nearby, so by the time you add breakfast onto your hotel bill you may find that this is not quite as good value for money as other options. Nonetheless, it has mostly what I would expect from a Marriott in terms of room quality, internet speed and so forth. Staff are friendly and the mall has a cinema and lots of restaurants, along with a Publix and Target across the road.

Stayed January 2013, traveled as a couple
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40 reviews from our community

Traveler rating
    13
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    10
    1
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Lakeland, Florida
Top Contributor
50 reviews 50 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 1, 2013

Marriott is a great chain of spots to sleepover. The CYM in Lakeland is a great stop for many reasons. It is tucked near the Polk Expressway with easy access to Orlando or Tampa. The local airport is small but a great business commute by private plane with quick navigation to the CYM. The Lakeside Village Mall is nearby with restaurants, shops and movie theater. The outdoor "main street" appeal of the mall is perfect for sunny FL.

Room Tip: Call several weeks in advance.
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  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
47 reviews 47 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 25, 2012

We needed a room for one night due to a change in plans, so looked for a close hotel and this was the only one in Lakeland. It is located near the Polk Parkway, Hwy 37 and a shopping mall, has restaurants and theater nearby. Room was average Courtyard, but had a refrigerator and microwave. Hotel staff not particularly great, seemed confused by our needs for the room type. Their restaurant was closed when we arrived, so we ordered from Chili's next door. Encountered two problems with the room, the first being that the hot water for the shower was turned up all the way and it was only mildly lukewarm; second, the antiquated heating and cooling system had only dials to regulate the temperature and to turn on and off. Impossible to get temperature right, so finally turned it off; even though it was a very cold night.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 14, 2012 via mobile

The staff at this hotel are very friendly. The issue is with the maintenance and general operating practices. In the room there were a few issues, the coffee mugs were both dirty, obviously rinsed out rather than run through a dishwasher. The alarm clock was not set to the correct time, in fact it was turned around and was not displaying a time. The sheets and duvet were wrinkled as if they were put into the washer/dryer in a ball and the machines were overstuffed. Ask yourself, did they even get clean? Finally at 2am my fire alarm was going off, when I called the front desk I was told "the battery needs to be changed" so at 230am I had the man from the front desk in my room on a ladder changing the battery. He said he would leave a note for maintenance. Why don't they have changing the batteries once per year on a preventative maintenance checklist? I understand this is a franchised Marriott, but usually those type are better than corporate owned. I will not stay there again.

Stayed October 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardLakelandGM, General Manager at Courtyard by Marriott Lakeland, responded to this review, October 16, 2012
Thank you for your feedback regarding your recent stay. I am genuinely disappointed that we were unable to meet neither your expectations nor ours. I can assure you that I have addressed each of the problems that you experienced with our staff and that we have worked to correct them. I hope that you will accept my sincere apology and will consider staying with us again when you return to the area. I am confident that you will notice the improvements that were made as a result of your feedback and that you will have an enjoyable, pleasant stay at the Courtyard by Marriott in Lakeland.
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Chelmsford, United Kingdom
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 31, 2012 via mobile

Stayed here for the night with friends after visiting Lakeland. Staff very friendly and helpful, especially the guy on front desk who was part of a little gag my mate had set up - last place you'd expect to find a gooner! (Arsenal FC supporter).
Rooms spacious and clean. Breakfast nice if a bit pricey. A good place for a stop over. Again can't praise the staff enough.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 25, 2012

My husband and I stayed at the Courtyard by Marriott (during the Memorial Day weekend) while visiting family in the Lakeland, FL area. The hotel is conveniently located next to the Polk County Parkway and next to a shopping mall. The room was very nice and quiet and the bed was comfortable. The staff was wonderful and courteous at all times. There is a cafe located in the main lobby, however we thought the food was overpriced...so I can't comment on the food quality. There are several restaurants close by, so you will have many choices as to restaurants. Overall, a great stay and we definitely plan to stay there again when we return to Lakeland, FL.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardLakelandGM, General Manager at Courtyard by Marriott Lakeland, responded to this review, August 7, 2012
Thank you for your kind remarks, which I have shared with the staff. We are happy to hear that you enjoyed your stay with us, and we look forward to welcoming you back when you return to the Lakeland area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ATL, GA
Top Contributor
96 reviews 96 reviews
39 hotel reviews
Reviews in 52 cities Reviews in 52 cities
206 helpful votes 206 helpful votes
4 of 5 stars Reviewed May 15, 2012

While in Lakeland FL on business, I stayed two days at the Courtyard Marriott on Harden Blvd. The hotel was conveniently located, with a wonderful shopping mall behind the hotel, which was a nice way to spend the evening after a day of meetings. The mall has a lot of great restaurants, so be sure to check them out.
I was greeted immediately on arrival by a friendly front desk clerk. My room was comfortable, impeccably clean and roomy. The toiletries were lackluster, but I always bring my own so no issue there. The bed was very comfortable. With a room at the end of the hall away from the elevators, I was never bothered by noise.
The cafe located in the hotel a convenient place to brag breakfast before starting my day. The service was fast and friendly and the food was tasty.
When returning to Lakeland, I would not hesitate to return to this hotel. It met all of my needs.

Room Tip: Be sure to request a room away from the elevators.
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  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Lakeland

Address: 3725 Harden Blvd., Lakeland, FL 33803
Location: United States > Florida > Central Florida > Lakeland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 32 Hotels in Lakeland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Lakeland 3*
Number of rooms: 78
Official Description (provided by the hotel):
* 3 floors, 75 rooms, 3 suites * Located near the Lakeland Center, Joker Marchant Stadium, Southeastern University, & Florida Southern College * Walking distance to Lakeside Village Mall, dining and entertainment * affordable and healthy breakfast buffet every morning * 2 meeting rooms; 1,000 total sq. ft. ... more   less 
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Also Known As:
Courtyard By Marriott Lakeland Hotel Lakeland
Courtyard Lakeland
Lakeland Marriott
Lakeland Courtyard

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