Was receiving the jump video for my friend. Did not arrive after 3 weeks. Called back to check for tracking number. They could not provide me with the tracking number and have asked me to pay again to get another copy. Very rude customer service staff. Give me the impression that they only want to earn money by forcing me to buy a 2nd dvd when the apparent first dvd have not even arrive and I did not miss any mail. Very disappointed and furious with the way they handle the case.
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