The house keeping staff did the bare minimum cleaning and by that I mean made the bed. Our refrigerator didn't really get cold and the racks were broken in it. The elevator sometimes came down when you pushed the button and made crazy noises and shakes. The breakfast was small with not many options. My kids were not pleased with it. I am an IHG rewards member and this is the first stay at one of their hotels where nothing was said about it and it seemed to not matter. I will not be back and next time will stay at the one in Winter Haven where I was treated much better.