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“Superb Staff - Goes Above & Beyond!” 5 of 5 stars
Review of Hilton Garden Inn - Orlando North/Lake Mary

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Hilton Garden Inn - Orlando North/Lake Mary
3.0 of 5 Hotel   |   705 Currency Circle, Lake Mary, FL 32746   |  
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Ranked #4 of 12 hotels in Lake Mary
Ocala, Florida
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Superb Staff - Goes Above & Beyond!”
5 of 5 stars Reviewed April 23, 2013

The Staff made it all Excellent! "Alona" first on the phone, got things straightened out when the Conference I was attending could not be found in the system. "Toni" then stepped in on the phone to make certain all was taken care of for the Conference reservations. "Amanda" the Manger was terrific with everything. "Da'Niqua" spent a great deal of time with me on the phone thereafter and coordinated several of my requests. In-person after I arrived Da'Niqua also handled several questions - she was FABULOUS. Alona was also on the desk the 2nd day I was there and assisted with her usual friendly, professional mannerisms. Both Da'Niqua and Alona deserve very special attention for their professionalism as does Amanda for her general attention. "Paula" in the Breakfast area was of the highest, most friendly and accommodating quality that I have personally ever witnessed a server to be! I was thrilled to give her daily gratuities of 30+%. The chef was great, I wish I could have her name on hand at this minute. She was so full of pleasantness and attention-to-detail; making certain the water was replenished regularly in the conference room and other tasks. VERY Professional, nice and her professional appearance in her chef jacket was immaculate! In short, ALL of these woman rose above and beyond the general call of duty for the highest caliber of professionalism and should be recognized for such. Even the housekeeping staff were friendly in the halls and appeared to be busy at all times. You all are VERY Fortunate to have such a terrific staff in general that all appear to be working as a great team! Most often there is always at least one or two staff that diminish the greatness of others. I did not see any of this within my 2 day stay at this hotel and that in and of itself is remarkable. Please value your staff with appropriate recognition, a financial increase and lots of kudos...they deserve it!!! I have already highly recommended this hotel for future Conferences.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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207 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Boston, MA
1 review
5 of 5 stars Reviewed April 22, 2013

After having a terrible experience at a nearby hotel, my fiance and I decided to change our hotel for the rest of our stay in Orlando. This hotel was closer to the wedding we were going to, and the hotel staff was wonderful - letting us check in early, making sure we had everything we needed, etc. Highly recommended!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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A TripAdvisor Member
4 of 5 stars Reviewed April 22, 2013

This HGI is in a great location if traveling I-4. The check in staff is very nice. The common areas have been renovated, but the rooms are in need of improvements and updating. It's located right off of I-4 but is set back in an office development and is nice and quiet ... yet it has lots of restaurants conveniently located nearby. I would stay here again if traveling but this hotel needs to have renovated guest rooms.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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1 review
5 of 5 stars Reviewed April 11, 2013

Would stay there again. great staff, clean rooms, nice facilities, good internet love this hotel. great location. had a wonderful trip. management is outstanding. hotel looked great. clean rooms, clean pool, clean jacuzzi, clean workout room, great breakfast, great Staff.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed April 10, 2013

This is a very clean and quiet Hotel. The staff is courteous, friendly, and informative. The room was very comfortable and well appointed. The hotel is close enough to everything in the area, but, secluded enough to be very quiet and private. I would definitely stay here again should the need arise.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Wayne, Indiana
1 review
5 of 5 stars Reviewed April 5, 2013

The General Manager and her staff were extremely professional and dedicated, striving to provide the best service available in the hotel industry! They were very helpful and went the extra mile to make sure our family had a great experience! I would highly recommend this hotel to everyone! Tim W and family.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami, Florida
1 review
5 of 5 stars Reviewed March 30, 2013

If you would like to receive friendly service go to this hotel. Very clean rooms, helpful and accommodating staff and a breakfast where you can order special cooked dishes (personally I had a omelette to die for). Hotel is small but has all the features anyone would need including free hotel shuttle that can take you to shops, restaurants, and the Sanford Airport. The hotel also has a restaurant and looks like a pretty decent menu although I did not eat dinner there. The waitress gave out samples while people were waiting in line to check in and it was very good and a nice touch. I would have eaten there but we had dinner arrangements prearranged. The pool was clean and well maintained as was the fitness center that seemed to have all new fitness equipment. STill the greatest feature of this hotel is the friendly and helpful employees. Apparantly from the top down. The Manager even picked me up at the Airport. I would have never known she was the Manager except she refused my tip and provided her card and told me to call on her if I needed anything during my stay (sorry I misplaced it) What is Hilton putting in the water at this hotel that makes them all so friendly? Honestly, it was like going back in time.

Room Tip: Call ahead if you need to utlize the hotel shuttle, that way they will be waiting on you.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn - Orlando North/Lake Mary

Address: 705 Currency Circle, Lake Mary, FL 32746
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Lake Mary
#5 Family Hotel in Lake Mary
#6 Business Hotel in Lake Mary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn - Orlando North/Lake Mary 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Lake Mary Hotel Lake Mary
Hilton Lake Mary
Lake Mary Hilton

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