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“Great hotel!” 5 of 5 stars
Review of Orlando Marriott Lake Mary

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Orlando Marriott Lake Mary
3.5 of 5 Hotel   |   1501 International Parkway, Lake Mary, FL 32746   |  
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Ranked #7 of 12 Hotels in Lake Mary
Washington, D.C.
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Great hotel!”
5 of 5 stars Reviewed March 4, 2014

I have stayed at this hotel a number of times for work and have never been disappointed. It is in a great location and the hotel itself is wonderful. The hotel has a great environment- bright décor, spacious, clean, and the staff is so friendly. The rooms are good size and have everything you'd need, the beds are comfortable too.
The restaurant/bar onsite is very welcoming and enjoyable- the bartenders are always friendly and fun to chat with. The food is always tasty and they have a good wine list :). The workout room is nice and has a variety of machines and weights.

The location is great- there's lots of restaurants within walking distance (try Terra Mia if you like Italian food!!), and a bank and Walgreens across the street.

Overall I have never had an issue with the Marriott Lake Mary and will continue to stay here when on business.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review, March 7, 2014
Hello Platinum,

Thank you for the wonderful comments about our Hotel and our Team!
we hope to see you back in the near future!

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    82
    84
    26
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See reviews for
48
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Dallas, Pennsylvania, United States
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2014

We had a flight out of the Sanford Airport that was cancelled and the ticket agent told us to call the Lake Mary Marriott. We did and they could not have been more wonderful. They gave us a great price on a room and they had a shuttle at our disposal. We had the entire day to kill so we asked Erica at the front desk where to go and she recommended spending the day in Winter Park. She even arranged for a car to take us there. We had a wonderful day and when we came back they recommended going over to Fish Bones for dinner, the dinner was great. The property itself is beautiful and the rooms was gorgeous, property is very well kept. Could not say anything negative at all. They made a bad experience with the airline a positive day in the area.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review, March 7, 2014
Barbara,

We are very sorry your flight was delayed but were happy to hear you
enjoyed the unexpected visit. Thank you for the wonderful comments about
Erica and our hotel. Hope to see you on your next business trip!

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, NY
Top Contributor
80 reviews 80 reviews
48 hotel reviews
Reviews in 51 cities Reviews in 51 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed February 13, 2014

We stayed here on business in February of 2014 for one night. The hotel is in the Lake Mary/Sanford area and is one of the nicer hotels in that vicinity north of Orlando. The rooms were comfortable and clean. Room service was good and prompt. The hotel bar is nicely appointed, stylish and has great food as well. The location of the hotel is very close to the thruway, and more specifically the plaza the hotel is in has a ton of restaurants and bars. We at at a fish / steak place in this plaza called fish bones and it was amazing. Highly recommended.

Overall a good Marriott.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review, March 7, 2014
Patrick,

Thank you so much for choosing our hotel for your business
travels. Hope to see you return in the near future so you can enjoy
more of Lake Mary's fine dining choices surrounding our hotel.

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lutz, FL
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed February 11, 2014 via mobile

We stayed here 2 nights and enjoyed it very much. We loved the ability to walk out the back door of the hotel and have numerous restaurants to choose from. There is a hotel shuttle to take you to many more restaurants just across the street.
We were celebrating our 37th anniversary and when we told Rachel in the lobby bar about this she was so nice to acknowledge it and gave us each a complimentary drink. She also recommended several restaurants in the area and they were excellent. She made our visit extra special.
We will definitely stay at this Marriott again.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review, February 13, 2014
Cmoye,

Thank you for the wonderful comments and Happy 37th anniversary!
I will personally thank our bartender for the personalized service
you received and review your comments at our next staff meeting.

Hospitably Yours,

General Manager,

Bruce Skwarlo, C.H.A.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 6, 2014

We reserved a room several weeks in advance to attend a conference being held at the hotel. We also called the day prior to confirm the reservation.

We arrived at approximately 10 pm the night before the conference scheduled to begin at 9 am the following morning. Upon arriving, we were informed that the hotel had been overbooked and no rooms were available for us.

Without any forewarning, the Marriot management had made arrangements for us to stay at a different hotel four miles away. These accomodations were reserved without contacting us, despite having our contact information on file, to see if we would prefer to find our own accomodations.

Given the late hour, we realized that we did not have many viable options. Accordingly, we loaded back up into our vehicle and proceeded towards the hotel Marriot had chosen for us. Unfortunately were provided with very poor directions and no address for the second hotel. This prohibited us from programming the hotel into our GOD and I called the Marriot for better directions. I was redirected to the hotel.

The second hotel was several notches below our anticipated accomodations. The hotel was dirty and dated. I am not going to name that establishment, because I never anticipated staying there and I do not feel as though it is fair to publicize the name of that establishment in this forum as I never intended to stay at that hotel. Lastly, the mattress in our second hotel was horrific. We got very little sleep and my back is extremely sore after sleeping there.

I later realized that Marriot had a companion hotel immediately adjacent to the hotel that was overbooked. The quality of that hotel appeared to be comparable to where we were anticipating staying, but I am left to surmise that Marriot got a better rate four miles down the road at what I can only describe as a roach motel.

Lastly, the staff actually laughed at our plight when we were lost and trying to find our "new" hotel at 11:00. I am not sure if the laughter was a nervous response to our deplorable treatment, but it certainly did nothing to make me feel as though my business was appreciated.

Thus, if you are researching on TripAdvisor I must conclude that you value having control over your hotel accomodations. If my conclusion is correct, then I would strongly dissuade you from booking at this hotel.

Stayed February 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review, February 8, 2014
Mr. Walker,
Thank you for your feedback and we were sorry to hear about the mistake with
guarantee status on your room reservation. This is certainly not typical and we
are very sorry we could not honor your reservation. Thanks to your comments we
will certainly not refer guests to the property that you were directed to.
Should you come back in the future please call me personally to handle your
reservation and I will personally make sure you receive our finest suite.

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 27, 2014

I stay at this hotel on a regular basis but standards seem to be slipping each time. . The restaurant never has clean glasses on the table everyday they are water spotted and look filthy . The staff service the tables really excellently though, however the concierge staff just stand around and let the plates pile up on the disposal table until they are almost falling off . They may be small things to comment on but it just shows poor organisation and lack of care. The ladies on the front desk are extremely nice and a credit to the hotel

  • Stayed January 2014
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review, January 28, 2014
TinCity,

Thank you for your comments we appreciate your feedback!
It appears our water softener was in need of repair and we have
ordered a new one which will correct the spotty glassware issue. Please feel free
to contact me on your next visit as I would like to thank you personally to
apologize and we will correct the issues you experienced.

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stone Mountain
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2014

On check-in the desk clerk noticed we were three and were currently assigned a room with a single king bed (thanks discount online broker). She immediately changed our room. In passing, we mentioned our daughter had a birthday coming up, and that led to the fact it was really the next day. The manager happened to be out, and asked me to bring my daugeter back down in a few minutes. Yep, they brought her out a nice piece of choc cake and sang HB to her. Every staff member we met was very friendly and seemed on the ball. Didn't try the dining facility at the hotel, but there is a pretty nice seafood restaurant as well as a sports "restaurant" in a small commercial area adjacent to the hotel. Also a tequila bar appears to be nearing open/reopen status.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review, January 25, 2014
SteveS,

Thank you for the feedback from your recent visit to our hotel.
I was happy to hear our front desk team resolved your room
type issue. Also, I am delighted to hear that our team went above
and beyond to recognize your daughters birthday!

Hosting Brilliantly is What We Do!

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orlando Marriott Lake Mary

Address: 1501 International Parkway, Lake Mary, FL 32746
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Lake Mary
#9 Business Hotel in Lake Mary
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Orlando Marriott Lake Mary 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
Totally renovated Hotel in August 2011! Top Guest Service Award Winning Hotel! ... more   less 
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Also Known As:
Orlando Marriott Lake Mary Hotel Lake Mary
Marriott Lake Mary
Lake Mary Marriott

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