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Orlando Marriott Lake Mary: Traveler Reviews

3.5 of 5
1501 International Parkway, Lake Mary, FL 32746
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Orlando Marriott Lake Mary
Ranked #10 of 12 hotels in Lake Mary
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111 reviews from our community

    Trip type
Traveler rating
    45
    42
    16
    8
    0
Date Rating
Brandon, Florida, United States
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excellent boutique hotel, great location, service + awesome staff”
5 of 5 stars Reviewed February 10, 2013 via mobile

Comfortable size hotel in perfect location. Stay there couple time a year went visit Orlando. Walk to upscale restaurant, quick drive to golf and easy drive to Orlando. Staff is very friendly and helpful. Management is attentive to details. Been staying there for last six years and always surprised how many repeat customers talk about how they are " regulars". Rooms are comfortable, clean and up to date and rates are always excellent either I season or not.

If you understand that hotels are like restaurants, all the customers leave at once and then they all arrive at once, you understand the challenges of a hotel and appreciate what a consistently great job all the staff does

Stayed January 2013
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Ask Joseph L about Orlando Marriott Lake Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review
February 11, 2013
Joseph,

Greetings and Thank You So Much for the wonderful comments about
our hotel and staff. I am happy that you have become a regular and it's
always a pleasure sharing guest comments with our associates which
I will certainly do!

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Just okay stay”
3 of 5 stars Reviewed February 9, 2013

I had a nice stay at the Marriott in Lake Mary. Room was comfortable, and the restaurant and fitness center were both decent. However, there were a few things that stood out that I haven't had an issue with before. I stayed at the hotel for 4 nights, and there was a fee to have a mini-refrigerator in my room. My bed was made daily, but the pillows were left on the floor every day. Some items in the room service menu book that was in my room were not available on the door-hanger menu. Overall, I had a comfortable stay at the Marriott, but the small things add up. The staff was nice though, and the hotel has a great location off of I-4 and big parking lot.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask acrossthepondtravel about Orlando Marriott Lake Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review
February 11, 2013
Hello Across The Pond,

Thank you for staying at the Orlando Marriott Lake Mary and most of
all for taking the time to share your comments. I am happy that overall
all you had a comfortable stay but of course we hope for excellence.
I have noted your comments to our Culinary team that you would like
to see a larger menu and our team will certainly look into that. I would like
to follow up on your service issues that you experienced with your room
so please feel free to contact me under separate email and I would be happy
to assure our team is refocused, because as you say "Its the Small things that
add up".

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager

bruce.skwarlo@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Great Hotel poor lobby staff”
3 of 5 stars Reviewed February 5, 2013 via mobile

A lovely clean modern hotel with great facilities. The front desk staff however were poorly trained they did not realise as a Goldmember I was entitled to free breakfast in the restaurant . On another occasion i was initially reluctantly offered 500 rewards points Equivalent to 1/40 of a nights stay when I had a disturbed night due to noise This offer I found derogatory. One bonus however was Kathryn you works in the concierge lounge She has fantastic customer care skills and really looked after guests she was a true asset to the hotel

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Tincityzoo about Orlando Marriott Lake Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review
February 7, 2013
Hello TinCityZoo,

Thank you for the honest feedback from your last visit to our hotel
and I truly appreciate the information about the confusion on Gold
Member benefits at our hotel. Of course we can't speak to the specifics
since we dont knoow when you were here , but would welcome the opportunity
to contact you personally so we can resolve the misinformation in the future.

Feel free to email me personally at bruce.skwarlo@marriott.com.

Also I will pass along your kind comments about Kathy's fantastic customer
care skills in our concierge lounge.

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
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Somerset, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Nice Stay In Lake Mary”
4 of 5 stars Reviewed January 27, 2013

My recent stay at this property was a good experience. I had a great corporate rate so I can't complain that I did not receive a King Size bed. The room was spotless and spacious. The hotel is in a great location and within walking distance of many restaurants and stores. It is clean with a very nice lobby area. The staff was very helpful and friendly. I did not frequent th onsite restaurant. I did frequent the bar however and there is a bartender by the name of Lindsay who was great and quite fun to be around.

I would not hesitate to stay here again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by CruisinBobfromMass for Lake Mary
Ask CruisinBobfromMass about Orlando Marriott Lake Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review
January 29, 2013
CruisingBob,

Happy to hear that you enjoyed your stay and that our team was helpful & friendly.
I will make sure that Lindsay our bartender is recognized at our next staff meeting
for going above and beyond, that's what Marriott is all about!

Hospitably Yours,

Bruce Skwarlo, C.H.A.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
435 reviews 435 reviews
106 hotel reviews
Reviews in 142 cities Reviews in 142 cities
142 helpful votes 142 helpful votes
“Definately not a Marriott property”
2 of 5 stars Reviewed January 23, 2013

This hotel is very pretty pulling up to it and inside the common areas. The hotel rooms are another thing, upon checking we were given a corner suite, decent size room and at a quick glance seemed nice. After spending sometime and un-packing things we noticed that the duvet was filthy. Hair on it and not from your head, the mattress iteself was hard and lumpy. They changed out the duvet for us with no concerns. Bathroom was very poor condition. The shower head had so much calcium buildup on it that it was turning green. The shower curtain was not long enough to stop water from getting all over everything and the towels had seen better days.
I would highly recommend finding another hotel in the area, this Marriott doesnt even deserve a fairfield inn on the marque.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask wick1979 about Orlando Marriott Lake Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bruce S, General Manager at Orlando Marriott Lake Mary, responded to this review
January 25, 2013
Wick1979,

Thank you for the honest feedback and I can assure you that we
take your comments very seriously and will address this today!

Thanks to your observations we can immeadiately place this room
out of service for the appropriate repairs and assure noone else will
experience these problems. Please accept my sincere apologies
and if you would like to contact me direct, I would personally like to
speak with you and assure you this will not re-occur.

Hospitably Yours,

Bruce Skwarlo, CHA
General Manager
Orlando Marriott Lake Mary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Orlando Marriott Lake Mary

Also Known As:
Orlando Marriott Lake Mary Hotel
Orlando Marriott Lake Mary Hotel Lake Mary
Marriott Lake Mary
Lake Mary Marriott
Address: 1501 International Parkway, Lake Mary, FL 32746
Phone Number:
Region: United States > Florida > Lake Mary
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Lake Mary
#8 Business Hotels in Lake Mary
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Totally renovated Hotel in August 2011! Top Guest Service Award Winning Hotel! ... more   less 
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