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“Heavenly” 5 of 5 stars
Review of The Westin Lake Mary

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The Westin Lake Mary
4.0 of 5 Hotel   |   2974 International Parkway, Lake Mary, FL 32746   |  
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Hotel amenities
Special Deal
Complimentary Breakfast
Ranked #3 of 12 hotels in Lake Mary
Laguna Niguel, California
Top Contributor
84 reviews 84 reviews
7 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
“Heavenly”
5 of 5 stars Reviewed August 14, 2013

Stayed one night. From the minute you step on to this property you can see the luxury. Modern and beautiful lobby, professional upbeat staff. This hotel is probably two years young. Rooms were impeccable, comfort level a 10. Location - walking distance to a myriad of restaurants. We had dessert at Shula's in the lobby. Creme brûlée was divine. Atmosphere - we are going back soon. Give it all a try you will not be disappointed!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMFLGM, General Manager at The Westin Lake Mary, responded to this review, August 25, 2013
Dear Nancy M,

Wow!, thank you so much for your terrific review on TripAdvisor following your recent experience at The Westin Lake Mary Orlando North.

Our mission is to exceed our guests' expectations at each and opportunity. After reading your posting I am confident that we achieved our objective during your stay. Thank you very much indeed.

We look forward to welcoming you back soon when your travels return you to our area. I am sure there will be some crème brulee waiting for you as well.

All the best,

Stuart R. Newmark
EVP & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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382 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Lawrenceburg, Kentucky
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 10, 2013

Stayed 1 night after a late flight arrival. Great facilities, quiet room, a good nights sleep!
Price was very reasonable; I booked online. Easy access to I-4. Shopping and eateries are all around.
Front desk was helpful and polite, even with a late check in.

Room Tip: Card key must be inserted into the wall slot to turn on the lights.
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMFLGM, General Manager at The Westin Lake Mary, responded to this review, August 25, 2013
Dear ukcats77,

Thank you for your complimentary review on TripAdvisor following your recent stay at The Westin Lake Mary.

So pleased to learn that you enjoyed your experience and found our location to be ideal as well as facilities and service from our team of associates top notch.

We appreciate your business and look forward to the opportunity of hosting your future stays should your travels return you to this area.

Kindest regards,
Stuart R. Newmark
EVP & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Simons Island, GA
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 8, 2013

These kinds of places have SUCH over-priced food. Breakfast for 1 should not cost $18 when you order 2 things. But I knew what it would cost before I ordered and I would be ok with paying that if the food was well prepared. I asked for the eggs to be lightly-scrambled and they came out brown, the hashbrowns were frozen out of a package instead of made fresh. I can get that at Denny's. I don't think anyone minds paying more for a good product, but I left feeling ripped off.

Room Tip: If you have allergies, you might want to avoid this place. They spray lots of fragrances and disinfe...
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  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMFLGM, General Manager at The Westin Lake Mary, responded to this review, August 25, 2013
Dear barbaraingram,

Thank you for taking the time to post a review on TripAdvisor following your recent visit to The Westin Lake Mary Orlando North.

I am pleased that overall you enjoyed your stay however I do wish to apologize for your less than satisfactory experience in our restaurant. While I would never offer an excuse and regret that your experience was not consistent with the traditionally high standards of the restaurant I do believe that your encounter was an aberration.

I have brought your information to the attention of the management team responsible for the restaurant operation and I am confident that they have followed up accordingly.

Thank you for your business. We look forward to the opportunity of hosting your future stays should your travels return you to the area.

Kindest regards,
Stuart R. Newmark
EVP & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

I live in the Orlando area, but decided to stay here while going out one night to the Colonial Town Park with a few friends instead of driving home so we could all have a good time. Melissa at the front desk was awesome at check-in. Beds were amazing, hotel was clean, and priced-well as we were fortunate enough to have enough SPG points to stay a night here free. Also as an SPG Gold we were also upgraded complimentary to the executive club floor! Will definitely be returning in the future if we come to the Lake Mary area again.

Room Tip: Higher floors with a view of the Colonial Plaza are great.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMFLGM, General Manager at The Westin Lake Mary, responded to this review, August 5, 2013
Dear UCFknights13,

So glad that you enjoyed your staycation at The Westin Lake Mary. Appreciate you taking the time to write such a positive review on TripAdvisor.

Delighted that you found our services and accommodations to be so top notch as well as the local offerings to be an added benefit.

Thank you for your business and look forward to welcoming you back to The Westin Lake Mary.

Go Knights!

Best,
Stuart R. Newmark
EVP & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Longwood, Florida
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 29, 2013

My beloved and I planned a weekend in at this local hotel and couldn't have been happier. The bed was the perfect sleeping sanctuary and the staff was courteous and accommodating to our every whim. There are fantastic restaurants nearby and one could even walk to them if needed. Clean, priced well, and with unique amenities like having New Balance fitness gear delivered to the room for $5 a day if you can peel yourself out of the Heavenly Bed.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMFLGM, General Manager at The Westin Lake Mary, responded to this review, August 5, 2013
Dear grrlboxer,

Thank you for your posting on TripAdvisor following your recent stay at The Westin Lake Mary.

So pleased to learn that you enjoyed your weekend stay and found the hotel's services and amenities as well as location and area offerings to be so positive.

We value your business and look forward to welcoming you back for future weekend getaways.

Best regards,
Stuart R. Newmark
EVP & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
daytona beach
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 29, 2013

We occasionally like to get away for a long weekend for a nice little break. We found the Colonial Town Park area of Lake Mary just perfect for us. Great restaurants, bars and even a cigar bar. We recently tried the Westin and we will never stay anywhere else in that area.
From the moment you walk into the lobby, you know you made the right choice.
Staff is wonderful, property is spotless and it is even pet friendly.
Shula's restaurant is in the building. food is very good and reasonable. They even have a Mimossa and Bloody Mary bar on Sunday morning.
Very nice pool and gym and they even gave us a 3:00 check-out time.
As always, a wonderful room with that great Westin bed and pillows. You can walk right across the street to get to Town Park and have all the fun you want. Got a great deal on the room from Priceline.

Room Tip: All very nice
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMFLGM, General Manager at The Westin Lake Mary, responded to this review, August 5, 2013
Dear bunkerboy,

Thank you for your glowing review on TripAdvisor following your recent visit to The Westin Lake Mary.

You said it all in outlining your experience and that is greatly appreciated. We're proud of our elite team of ladies and gentlemen who endeavor day in and day out to provide the highest levels of service and attention to all of our valued guests.

Thank you so much for your business and for taking the time to share with others your positive encounters at The Westin Lake Mary.

Look forward to welcoming you back sometime soon.

Best regards,
Stuart R. Newmark
EVP & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Margate, Florida
1 review
5 of 5 stars Reviewed July 24, 2013

I stay at this hotel often for business and have had an excellent overall experience staying there for the past year, the staff - especially:Jessica, Jason, Melissa and Jenny - are always professional, kind and considerate of the needs of both short terms guests and business travelers. As someone who travels extensively I highly recommend this hotel and its excellent management: Stuart Newmark for their consistent dedication to quality, service and consideration. The rooms are always clean and well prepared, the gym in the hotel is always clean, the equipment is well conditioned and always operating correctly, the pool and general grounds are clean and well kept. Overall excellent experience I highly recommend this hotel for anyone interested in staying in the Orlando area.

Room Tip: Any room you can get here is quiet, and well maintained.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WLMFLGM, General Manager at The Westin Lake Mary, responded to this review, August 5, 2013
Dear Matrix 1997,

Loved your review on TripAdvisor and on behalf of all of our team members including Jessica, Jason, Melissa and Jenny, thank you so much for taking the time to share your experiences based on your frequent stays at The Westin Lake Mary.

We value your business, support and loyalty and will continue to work hard to exceed your expectations.

Look forward to welcoming you back to the award-winning Westin Lake Mary soon.

Best regards,
Stuart R. Newmark
EVP & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Lake Mary

Address: 2974 International Parkway, Lake Mary, FL 32746
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Lake Mary
#2 Romantic Hotel in Lake Mary
#3 Business Hotel in Lake Mary
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Lake Mary 4*
Official Description (provided by the hotel):
Westin Lake Mary, Orlando is a sophisticated, upscale hotel near Central Florida's attractions and technological corporations. We have 14,000 sq ft of event space, free wifi, and a heated outdoor pool ... more   less 
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Also Known As:
The Westin Lake Mary Hotel Lake Mary

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