We stayed at the Westin Lake Mary, for another event at the Central Florida Zoo. At check-in, I was recognized as a Starwood Preferred Guest; and, was placed on the SPG floor. The hotel staff had noted somewhere that we preferred a quiet room, so they assigned us a room located at the end of the hallway, with a view overlooking the front of the hotel. They also remembered that we preferred two queen-sized beds, as we travel with our daughter – nice!
Just after check-in, I remembered that the in-room coffee was only provided one creamer per cup; and, my wife and I really like a lot of cream in our coffee. I was very happy to find that when I asked for 6 or 8 additional creamers, that it was provided without hesitation; and, a “my pleasure” was proffered with my thanks!
That night, we went to dinner across the way, at the Colonial Town Park complex, after which we attended a Night Hike at the zoo. Both were outstanding!
In the morning, I found the work out room to be immaculately clean; and, there were plenty of towels and ice cold water to go around. The floor isn’t carpeted, so I was very pleased to see that the work-out mats were padded, making for a comfortable set of calisthenics. My only suggestion (for this level of hotel) would be to provide chilled towels, like I often find at the Hyatt and Hilton.
After working out, I stopped at the front-desk to ask for another decaf coffee; and, was very pleased to receive the coffee, an extra cup, some additional creamers, and a valet pack, with sweeteners, napkin and a stirrer. I hadn’t asked for those, so this was great “anticipation” by the staff.
When we checked out, we asked for directions to a local attraction; and, were provided with thorough and accurate directions. We had a great time this past September; and, plan to return anytime we are involved with the Central Florida Zoo, or any other function in the Lake Mary/Heathrow area.
Walk across the street to a fine selection of restaurants, bars, and entertainment.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 1, 2013
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Thank you for taking the time to provide such a thorough review of your recent stay at The Westin Lake Mary.
I am so pleased to learn that you enjoyed all aspects of your stay and that our team members provided such a fine level of service. This is what we all strive for; to exceed the expectations of all of our guests.
Thank you for your business and Happy New Year.
Look forward to welcoming you back again soon.
EVP & General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.