We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Favorite” 5 of 5 stars
Review of Residence Inn by Marriott Orlando Lake Mary

Save Saved
You added Residence Inn by Marriott Orlando Lake Mary to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Residence Inn by Marriott Orlando Lake Mary
3.0 of 5 Hotel   |   825 Heathrow Park Lane, Lake Mary, FL 32746   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
3-Night Stays: Save 15%
Ranked #2 of 12 hotels in Lake Mary
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“A Favorite”
5 of 5 stars Reviewed April 15, 2013

I'm here for business often, and this is always a dependable stop. Even compared to other Residence Inns, which I stay at a lot, this one is a step above the rest.

Clean rooms, everything is up-to-date, free breakfast, and free drinks after work. The staff here is wonderful, and will go out of their way to help you with anything you need. There are plenty of restaurants and bars nearby too. I ended up at the Marriott across the parking lot for after work happy hour a few times, and got a discount with my room key.

This is one of the few places I've stayed, and left without one negative thing to say. Great hotel!

Room Tip: Save money by hitting up the nearby grocery store, to stock up your fridge.
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, April 18, 2013
We are pleased to be your favorite hotel when you travel to the Lake Mary area. Thank you for sharing your comments and tips about our property and area. We look forward to welcoming you home again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

130 people have reviewed this hotel

Traveler rating
    89
    34
    4
    0
    3
See reviews for
49
19
6
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Columbus, Ohio
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 9, 2013

We have relatives in Lake County, near Orlando, and Lake Mary offers better options. We have stayed at the Marriott previously. Last week we tried the Residence Inn next door and were very pleased. We reserved a 2 bed/2 bath suite, providing plenty of space for our group. Everyone we encountered here was pleasant, friendly, and professional. The hotel is a very clean and comfortable. I also appreciate the nearby Publix and dining options. This hotel is now my first choice in the area.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, April 11, 2013
We are pleased you enjoyed your stay with us and that we are now your first choice for lodging in Lake Mary. Thank you for sharing your comments and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed for over a week and was pleasantly surprised how wonderful everything was. Excellent Staff, Large, Clean, and Comfortable Rooms, with many amenities. Kitchen area had everything needed. Love the large refrigerator for restaurant leftovers and drinks. Also Loved the Pool area which we tried to use everyday. Best of all the extended stay price extremely reasonable for the quality of the hotel. We'll be back!;~))

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, April 11, 2013
Thank you for staying with us and for sharing your comments. We are pleased you enjoyed your stay and look forward to welcoming you home again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 25, 2013

Arrived late on a Saturday evening .... check in was smooth. Room was large, clean, and very comfortable. Place was fairly full, it seemed from the parking lot, yet the night was spent in complete silence.

The shower had super water flow, plenty of hot water, and again, all was very clean.

The included free breakfast was a complete hot breakfast ... not the typical danish and waffle (though they did have those as well) and included fruit.

Booked through Priceline on a "name your own price" deal and paid well under half of the standard room rate. As in the past, this had no impact on either the service or the room quality. Definitely worth the money.

Overall ... I had absolutely no complaints and will readily stay here again!

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, March 30, 2013
Thank you staying with us! We are happy you enjoyed our breakfast and showers. We look for forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LINCOLN
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 22, 2013

Stayed at this Res. Inn for the second time. It continues to have some of the best Staff I have encountered over the years of staying in the Orlando and other areas of Florida. This stay was for about 7 days in January 2013. Will continue to return to this Hotel and the area. Nice place for HQ and to travel in the area. New Smryna Beach is only about 40 minutes.

Room Tip: You can get smaller and larger rooms but other than that I didn't see any difference in the room...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, March 30, 2013
Thank for staying with us and for sharing your comments. I am pleased you enjoyed our hotel and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 15, 2013

I stayed her for a weekend visiting a friend of mine from out of state who was in the Orlando area for a soccer tournament. Within 5 minutes to some very nice restaurants. The rooms, lobby and pool were clean and comfortable to Marriott's high standards. Free wi-fi was nice, but very slow.

The front desk staff were very nice, polite and accommodating when they were there. It seemed like they were always in the office talking on their cell phones and/or eating in the office. We had to wait every time we wanted to talk to somebody and at check-out because they were in the back room.

The breakfast was a typical hotel breakfast with the usual scrambled eggs, make your own Belgium waffle, cereals, juices etc. The person monitoring the area was outright rude. An older guest spilled some food and drink on the counter and floor. I stood by so others would not slip on the wet surface waiting for staff to come by and clean up the mess. After about 10 minutes and still no staff, I took a roll of paper towels and cleaned up the mess myself so I could join my wife for breakfast. As I was finishing, the employee showed up and scolded me for doing her job and insisted that I should have called her. I told her that if I was her manager I would have fired her for talking to me that way; for being nowhere to be found for 10 minutes and for leaving the Marriott in a libel situation if somebody slipped on the floor on got hurt.

Would I stay at this particular property again? Absolutely! It was reasonably priced, clean and the room was very comfortable. If the two items above are corrected, I would give this hotel solid 4.5 for the type of hotel that it is. I'm giving the 'service' an average score because when the front desk personnel were there, they were very good, they just weren't there that often.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, March 21, 2013
Thank you sharing your comments regarding your recent stay. The encounter you had with our staff is certainly not our standard or expectation. We will use your comments as a training refresher to ensure the Breakfast staff is available to guests and monitoring the buffet and breakfast area for cleanliness.
We look forward to welcoming you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, New Jersey
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 13, 2013

we've stayed at this location residence inn orlando for 3 or 4 days for the last few years and was very happy staying here . large rooms and clean and very relaxing , however this was the first year that i had a complaint with the cleaning of the bathroom floor. I didn't say anything for three days and I thought the cleaning staff would clean it . Nothing was done and i spoke to someone in the general managers office and she said that it would be taken care of right away and she would say something to the manager. I did not here from any one about being sorry for not cleaning the bathroom floor. Other than this problem I still like staying at Marriots.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, February 14, 2013
Thank you for staying with us. Please accept our apologies for the issue concerning your bathroom cleanliness. We will certainly address this issue with the staff to ensure cleaning is conducted to the expected standard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Residence Inn by Marriott Orlando Lake Mary? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn by Marriott Orlando Lake Mary

Address: 825 Heathrow Park Lane, Lake Mary, FL 32746
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Lake Mary
#4 Business Hotel in Lake Mary
#8 Family Hotel in Lake Mary
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Orlando Lake Mary 3*
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Travelocity, Tingo, Expedia, HotelsClick, BookingOdigeoWL, Priceline, Agoda, Hotels.com, Venere and Otel so you can book your Residence Inn by Marriott Orlando Lake Mary reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Orlando/Lake Mary Hotel Lake Mary

Owners: What's your side of the story?

If you own or manage Residence Inn by Marriott Orlando Lake Mary, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.