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“Great rooms, friendly staff - perfect overnight!” 5 of 5 stars
Review of Residence Inn by Marriott Orlando Lake Mary

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Residence Inn by Marriott Orlando Lake Mary
3.0 of 5 Hotel   |   825 Heathrow Park Lane, Lake Mary, FL 32746   |  
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Ranked #1 of 12 Hotels in Lake Mary
Columbia, Maryland
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Great rooms, friendly staff - perfect overnight!”
5 of 5 stars Reviewed January 11, 2013

We stayed here on our way to Disney, coming from Maryland. We had our camper in tow (almost the size of a big rig). We stopped at a hotel so that we could hit the campground in the morning while it was still daylight. The staff at the hotel were very friendly and accommodating as I called ahead to make sure there was room for parking (both at time of reservation and on our way) and in person once we were there. We had 2 rooms and were staying on points - they gladly upgraded us to 2-bedroom suites when I asked. The rooms were beautiful (and I don't often say that about a hotel). The pool was nice and clean and warm enough for some cool weather swimming (dear daughter, only). In their breakfast area, they had chicken wings and other stuff - we had a few, nothing special, but we were hungry while we waited for dinner to be delivered. I'd gladly stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, January 17, 2013
Thank you for staying with us, we are pleased we were able to accomodate your needs and that you enjoyed your room and our facilities. We look forward to having you as our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

Traveler rating
    103
    36
    4
    0
    3
See reviews for
54
23
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37
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Senior Contributor
44 reviews 44 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 9, 2013

This is a new hotel with beautiful rooms and a wonderful, spacious layout. It's within walking distance to many dining establishments, grocery store, shopping. About 20 minutes from Sanford Airport, but it's a straight shot there.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, January 10, 2013
Thank you for staying with us, we are pleased you enjoyed our hotel. Come back and see us again soon!
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Morden, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 5, 2013

We arrived December 15, 2012 to Sanford Airport and needed a place to stay for the evening before heading to Treasure Island the next day! We were traveling with our adult children and the setup of these suites was exceptional! The staff was superior and it seemed that they could not do enough to accommodate us! We were so impressed we returned to this hotel 2 days before our flight returned home so we could enjoy the atmosphere and do some relaxing! Would highly recommend and would definitely stay again!

Room Tip: The two bedroom suites are set up perfectly for 2 couples or a family traveling.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, January 10, 2013
We are pleased your enjoyed your stay and that you found our two bedroom suites to be the perfect fit for the needs of your party. Come back to see us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goldsboro, North Carolina
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 3, 2013

I stayed overnight in this hotel to catch an early morning flight from the Sanford/Orlando airport. This hotel is tucked away from the highway but is an amazing facility with a superior staff to accommodate your needs. There are a number of restaurants, grocery stores and other shopping opportunities very close to the hotel. I was amazed how complete the room was and thought I could have lived in this room for some time. I highly recommend this facility whether you need overnight or long term accommodations. Was very appreciative of the free morning shuttle to the airport the morning of my flight! 1st class service! If I am ever in the area again, this will be on the top of my list. Thanks for a great visit!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, January 10, 2013
Thank you for staying with us and for sharing your comments. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
107 reviews 107 reviews
55 hotel reviews
Reviews in 44 cities Reviews in 44 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 28, 2012

Above all this hotel has all the perfect conditions abs services to be outstanding. Clean rooms, good happy hour, ok snacks, acceptable breakfast. Also great location and a general manager that actually us there very early and leaves late. On the other hand, the operations manager lacks professional customer service and shows favoritism toward some customers breaking hotel policies and underestimating top tier guests. During happy hour beer is to be consumed at the dining area. No one is to take pitchers to room, but for her some can and others can't. I was one that was denied taking a pitcher to the room , when I experienced in 2 different occasions the exceptions. The housekeeping supervisor was not an exception. I asked her for some information and promised to get it to my suite and I'm still waiting. So if careless management doesn't bother you this is the p,ace to stay.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, January 3, 2013
Thank you for sharing your comments regarding your stay. Per our previous conversation, I have addressed your concerns with the team to ensure all policies are applied equally and that guests requests are responded to in a timely fashion. Please accept my apologies.
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Tea, South Dakota
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 25, 2012

Checked in late before catching our flight out of Sanford. Friendly staff, very clean. Very nice design. Suites were large. Kitchens were bigger than older Inn's. The appliances were nicer too.

We had to catch an early flight out. McDonald's nearby is 24 hour. However, no gas stations real close. So budget a few extra minutes before returning your rental car.

Will definitely return.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, January 3, 2013
Thank you for sharing your comments regarding your stay, we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
397 reviews 397 reviews
156 hotel reviews
Reviews in 164 cities Reviews in 164 cities
306 helpful votes 306 helpful votes
5 of 5 stars Reviewed December 15, 2012

This might be the third review I have written on this hotel; that's because I love it and stay here quite often. I have said it all before, but will reiterate: wonderful staff (all of them I have come in contact with), super clean, comfy, fully-equipped rooms, delicious breakfast (very clean and tidy breakfast area), and they also have dinners during the week. It's all good.

Now one thing I never mentioned before that I also love is that this hotel has the hook-ups for electric cars! Right outside the back door, there are 4 or 5 reserved spaces where you can charge your electric car. How cool is that? While I don't have an electric car, I do appreciate the environmental aspect of this feature and appreciate that the hotel offers this. I also noticed that the city of Sanford has those hook-ups in their downtown area.

Oh, there's all the usual stuff: good free wi-fi, plenty of free parking. The hotel is kind of in a corporate business area (pretty area right off of I-4), and there are several shops, restaurants, a movie theatre, and a grocery store within walking distance (about a block or two away).

I'll be back -- soon!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager825, General Manager at Residence Inn by Marriott Orlando Lake Mary, responded to this review, December 20, 2012
Thank you for your repeat business and for taking the time to share your experience. I am pleased you enjoy staying with us.

We offer two car charging stations and are part of the ChargePoint Network. The best part is you can charge your car for free!

We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Orlando Lake Mary

Address: 825 Heathrow Park Lane, Lake Mary, FL 32746
Location: United States > Florida > Lake Mary
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Lake Mary
#4 Family Hotel in Lake Mary
#4 Business Hotel in Lake Mary
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn by Marriott Orlando Lake Mary 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Residence Inn Orlando/Lake Mary Hotel Lake Mary

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