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“Over night for Amtrak auto train” 3 of 5 stars
Review of Hyatt Place Orlando Lake Mary

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Hyatt Place Orlando Lake Mary
3.0 of 5 Hotel   |   1255 South International Parkwa, Lake Mary, FL 32746   |  
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Ranked #6 of 12 Hotels in Lake Mary
Alexandria, Virginia
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Over night for Amtrak auto train”
3 of 5 stars Reviewed January 3, 2014

Found this hotel through Amtrak.com; wish I had taken reviews to heart because we found the reviews about bed, bathroom, and noise realistic. The bed was super soft which left both of us with stiff backs. The shower did leave water on the floor which was a big nuisance since the floor was never dry while we occupied room. The shower room with toilet was extremely small. The noise from flushing toilets throughout the night woke me up several times. The breakfast offerings were good but staff couldn't keep the hot dishes available due to number of people wanting breakfast. Coffee - the best thing about the stay; they serve Torrefazione which is hard to find since Starbucks acquired it. The good - staff extremely helpful; Shannon F. in particular.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, January 14, 2014
Your feedback on your recent stay is truly appreciated. We’re glad that our staff was kind and accommodating during your time with us, and we’re always willing to do anything we can to improve your stay. Don’t hesitate to reach out to us for anything on a future visit. We apologize that that your guest room did not meet your expectations and we will inform our maintenance staff of the issues you’ve mentioned. It would be a pleasure to serve you again.
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221 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed December 29, 2013

I recommend this Hyatt! Breakfast included, with great rooms and great rates.,Very nice! Comfortable bed,I would go back when I am in the area Good value and very clean!********************************

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, January 14, 2014
Thank you for your recommendation of the Hyatt Place Lake Mary/Orlando-North! We’re happy that our accommodations exceeded your expectations, and at a value too. We can’t wait to have you back.
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Brampton, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 29, 2013

We stayed here for five nights, so I kind of got to know the place reasonably well. First, let me say that this was the best value for money hotel stay I have ever had. We booked on Priceline and got an incredible deal. I wasn't expecting much for the price I paid, so was very pleasantly surprised.

The room itself was very large - certainly enough room for 5 days (though we really only used it to sleep in). If we had wanted to, we could even have entertained in it - there was a large sectional, a small fridge and a huge (HUGE) television. Not many hotel rooms like that! The bathroom was so-so. Pretty small in comparison with the rest of the room. No bathtub (okay for me, but my husband only takes baths unless forced into a shower), and a different sort of shower. It doesn't completely close - the door runs about 3/4 of the way to the other wall. I understand this is style, but in my mind style doesn't trump function, and I found that water sprayed a bit out of the shower, getting onto the very small bathroom floor. The bathroom itself contained a toilet and shower, and the sink was on the outside in a sort of vanity.

The bed itself was reasonably comfortable, but I didn't sleep too well - for a few reasons. First, the air conditioner is extremely loud - something like putting your ear right up to a stereo playing static on high. It came on throughout the night and woke me up a few times each night. And the pillows. Now, for the deal I got, I would not expect a hotel to provide a variety of pillows (though some hotels do, and I imagine it can't be too expensive to do so). They were very fluffy and provided basically zero neck support. After thrashing around one night, I called down to ask the front desk if I could somehow get a more solid pillow, but they didn't have anything else. I understand that. So I rolled up one pillow as tight as I could get it and set my neck on it. It wasn't comfortable, but at least I could sleep. My husband used a rolled up blanket, as the pillows were too soft for him as well.

One other thing - though not something I would expect them to be able to fix - on our Saturday night stay-over, the hallways were very loud, with lots of slamming doors. The staff can't control the customers, of course, but it would be nice if there was a bit more insulation against sound (or some way to soften the slam of the door). Thank goodness I packed earplugs!

The rest of the stay was entirely positive. Everyone we encountered at the hotel was professional and friendly. The breakfast was just awesome - something for everyone and very satisfying. The hotel itself was upscale looking. We will be coming back to the Sanford area at least every other year, so will definitely stay again if we can get a decent deal.

Thanks for the great stay!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, December 3, 2013
The Hyatt Place Lake Mary/Orlando-North aims to provide you with a home away from home and it sounds like we accomplished this with you. Thank you for providing us with such detailed feedback. As breakfast is the most important meal of the day, our complimentary Kitchen Skillet breakfast provides a large variety of hot items in order to satisfy all palates. We do apologize that you did not sleep as peacefully as you should have and we will share your comments with our maintenance staff in order to make improvements. It would be lovely to see you again the next time you’re in our area!
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Calabasas
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 17, 2013

Great
stay! Very nice! Comfortable bed.
And a very nice staff. I recommend this Hyatt!
Breakfast included. We missed the happy hour .. Sad
Perfect location for our needs
I would go back when I am in the area
Good value and very clean!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, November 18, 2013
Thank you for your recommendation of the Hyatt Place Lake Mary/Orlando-North! Our complimentary hot breakfast is a great way to start your day and we’re glad that you enjoyed it. It’s great that our prime location in Lake Mary added to your stay. We would love to have you back again soon!
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Kingston, Georgia
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 12, 2013

This is a lovely location with great rooms and great rates. The breakfasts are awesome but when they say it is over at 10am they mean that!Our room was spacious, small fridge, one-sup coffee maker, safe, couch, etc. Beds were comfortable and it was very clean. No coffee in the lobby unless you buy it. No on-sire restaurant so you have to drive or walk to the areas near by. There are several places within a 1/4-1/2 mile walk. Shuttle service is also available within a short radius. Would definitely stay here again.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, November 18, 2013
We’re pleased to discover that our spacious accommodations, equipped with modern amenities, kept you comfortable on your stay. While we do not have a formal restaurant, our Gallery, Bakery Cafe, and Grab n’ Go provide plenty of meal options. Our complimentary shuttle is a great way to explore Northern Orlando and Lake Mary, where there are many great dining establishments to try! Your review of the Hyatt Place Lake Mary/Orlando-North is greatly appreciated and we hope that you’ll visit us again soon.
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Apopka, Florida
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 4, 2013

Only spent a night here but after looking around the hotel options closer to where we needed to be, decided it was worth the extra drive to come here and we're glad we did. Rooms are good size and having the seperate area with the couch and desk is great to unwind after a long day without feeling like you're stuck in an typical hotel room. I really like the layout.

Rooms were clean, typical included breakfast was good, if I was in the area again I'd stay here without a doubt.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, November 13, 2013
We’re thrilled that the Hyatt Place Lake Mary/Orlando-North made you feel at home! It’s great that our spacious accommodations went above your expectations and provided you with an evening of rest and relaxation. Thank you for sharing your experience with us; we hope that you’ll have an opportunity to visit us again in the near future!
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Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 27, 2013

First off I was charged a very hefty fee for my pet while the fee was waived for another customer. The pet fee was actually higher than the room charge.
There was a large group gathered being very loud outside my window near the pool.I called down to ask the front desk for someone to quiet them down. The pool closes at 10. I didn't make my first cAll until 11pm.They said they would take care of it . At 1130 I called again because they still had not quieted them. I called again at midnight and finally someone went down and kicked the crowd out. For two hours I had to keep turning my TV louder to drown out the laughter and profanity of the drunk guests even though I wanted to shut it off and go to sleep. I told the staff in the morning how my night was terrible due to their lack of management and that I got only 4 hours sleep because as luck would have it at least some of the guests room was bear me and that is where the party continued.The compensation offered was 2500 bonus points for a future stay. No thank you,I will stay where management follows through on their word and is consistent with all guests.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, November 7, 2013
Positive or otherwise, we take the feedback and concerns of our guests very seriously. We would like to point out that with the exception of guests staying more than seven days where a cleaning fee must be added, our pet fee is only $75. All of our guests are treated equally and we apologize for any noise disturbances and frustration you experienced during your stay. We wish that our attempt to make things right led to a resolution and we hope that you’ll consider giving us another chance with a future stay. Thank you for reaching out to us.
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Additional Information about Hyatt Place Orlando Lake Mary

Address: 1255 South International Parkwa, Lake Mary, FL 32746
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Lake Mary
#3 Business Hotel in Lake Mary
#5 Romantic Hotel in Lake Mary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Orlando Lake Mary 3*
Number of rooms: 128
Official Description (provided by the hotel):
Certified as a Green hotel, Hyatt Place Lake Mary understands the importance of environmental responsibility. We take pride in going above and beyond expectations to create a rewarding guest experience. From the moment you enter the welcoming gallery, you will find outstanding facilities and services. Comfortable leather couches and a welcoming sitting area greet Florida business and vacation travelers in style.Our convenient hotel is located along one of the fastest-growing high tech business centers in the Sanford area, making us perfect for small corporate and executive events. Located halfway between Daytona Beach and Orlando’s world-famous area attractions, this newly-built Lake Mary hotel is perfectly situated for those looking to experience all that Central Florida has to offer. Sports fans will appreciate the fact that our Lake Mary hotel is right around the corner from the Timacuan Golf & Country Club, RDV Sportsplex and the Seminole Soccer Club Complex. Download our Hyatt Place Lake Mary/Orlando-North Fact Sheet and view the Hyatt Destinations Orlando city guide for insider information on local Florida culture, restaurants, shopping, events and more.128 spacious guestrooms each with the Hyatt Grand Bed™ and a 42" flat panel HDTVExciting on-site and local area activitiesComplimentary Wi-Fi with 10mbps connection speed available throughout the hotelComplimentary hot breakfast dailyOutdoor heated swimming pool and JacuzziComplimentary guest passes to the Lake Mary Lifestyle Family Fitness CenterLocal shuttle within five mile radius 24/7 Guest Kitchen serves made-to-order snacks and entreesIntimate Bakery Café serves Starbucks® specialty coffees, premium liquor, beers and winesGrab 'n Go case offers muffins, salads, sandwiches and bottled beveragesE-room with complimentary computers and a printerComplimentary on-site parkingOn-site coin laundrySmoke-free facility ... more   less 
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Also Known As:
Hyatt Place Orlando Lake Mary Hotel Lake Mary
Hyatt Place Lake Mary

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