First off I was charged a very hefty fee for my pet while the fee was waived for another customer. The pet fee was actually higher than the room charge.
There was a large group gathered being very loud outside my window near the pool.I called down to ask the front desk for someone to quiet them down. The pool closes at 10. I didn't make my first cAll until 11pm.They said they would take care of it . At 1130 I called again because they still had not quieted them. I called again at midnight and finally someone went down and kicked the crowd out. For two hours I had to keep turning my TV louder to drown out the laughter and profanity of the drunk guests even though I wanted to shut it off and go to sleep. I told the staff in the morning how my night was terrible due to their lack of management and that I got only 4 hours sleep because as luck would have it at least some of the guests room was bear me and that is where the party continued.The compensation offered was 2500 bonus points for a future stay. No thank you,I will stay where management follows through on their word and is consistent with all guests.
- Official Description (provided by the hotel):
- Certified as a Green hotel, Hyatt Place Lake Mary understands the importance of environmental responsibility. We take pride in going above and beyond expectations to create a rewarding guest experience. From the moment you enter the welcoming gallery, you will find outstanding facilities and services. Comfortable leather couches and a welcoming sitting area greet Florida business and vacation travelers in style.Our convenient hotel is located along one of the fastest-growing high tech business centers in the Sanford area, making us perfect for small corporate and executive events. Located halfway between Daytona Beach and Orlando’s world-famous area attractions, this newly-built Lake Mary hotel is perfectly situated for those looking to experience all that Central Florida has to offer. Sports fans will appreciate the fact that our Lake Mary hotel is right around the corner from the Timacuan Golf & Country Club, RDV Sportsplex and the Seminole Soccer Club Complex. Download our Hyatt Place Lake Mary/Orlando-North Fact Sheet and view the Hyatt Destinations Orlando city guide for insider information on local Florida culture, restaurants, shopping, events and more.128 spacious guestrooms each with the Hyatt Grand Bed™ and a 42" flat panel HDTVExciting on-site and local area activitiesComplimentary Wi-Fi with 10mbps connection speed available throughout the hotelComplimentary hot breakfast dailyOutdoor heated swimming pool and JacuzziComplimentary guest passes to the Lake Mary Lifestyle Family Fitness CenterLocal shuttle within five mile radius 24/7 Guest Kitchen serves made-to-order snacks and entreesIntimate Bakery Café serves Starbucks® specialty coffees, premium liquor, beers and winesGrab 'n Go case offers muffins, salads, sandwiches and bottled beveragesE-room with complimentary computers and a printerComplimentary on-site parkingOn-site coin laundrySmoke-free facility ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Orlando Lake Mary Hotel Lake Mary
- Hyatt Place Lake Mary