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“The design if the rooms is not user friendly” 2 of 5 stars
Review of Hyatt Place Orlando Lake Mary

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Hyatt Place Orlando Lake Mary
3.0 of 5 Hotel   |   1255 South International Parkwa, Lake Mary, FL 32746   |  
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Ranked #5 of 12 Hotels in Lake Mary
Colorado Springs
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
“The design if the rooms is not user friendly”
2 of 5 stars Reviewed October 19, 2013 via mobile

Where to start? This was right near our business so the location was great. Room was clean and huge.
However on the minus side, no king sized bed rooms have a tub, only a shower. The whole bathroom layout was really terrible. The door swings in missing the toilet by inches and you feel like you are in a cruise ship bathroom. No working fan in bathroom. Hair dryer was broke but we got another. The shower door design we guess was modern but a partial glass door that sprays out on the floor was sad. Only one towel bar for two people which was sad. My husband almost broke his toe in the door at night going into there.
No rooms have microwaves though the lobby has one.
The fridge has no freezer portion to it. The a/c blows right on the bed and because the room has a half partition, the air conveniently circles down it and blows on both sides if the bed which was a drag.
Several times called the front desk but no answer.
Would rather stay at a less hip hotel where the bathroom door opens out with a handle in the left side.

  • Stayed October 2013
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, October 28, 2013
While we’re happy that our location was a plus on your stay, we wish more aspects of your experience were as well. We apologize that the style of our rooms were not to your liking and for the situation you encountered with our front desk. Positive or not, the feedback we receive from our guests is always appreciated. We hope that you’ll give our hotel another chance to provide you a much-improved stay; our staff is always happy to assist you in finding the perfect accommodations to suit your needs.
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220 reviews from our community

Traveler rating
    139
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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English first
Indian Trail, North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

My husband and I stayed here over Labor Day weekend while visiting family in the Orange City area. It was a few miles from where we spent most of our time but well worth the extra few minutes. Exceptionally clean hotel and great staff. The room was very quiet. None of the door-slamming you normally hear in most hotels. There was a good hot breakfast every morning plus lots of fresh fruit and other items to choose from. We got an excellent rate for such a nice hotel. Will definitely be back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, September 16, 2013
Being able to get away and spend time with family during the holiday weekend sounds incredible! Starting your day off right is always important and we’re glad that our complimentary Kitchen Skillet breakfast did the trick. It’s wonderful to hear that our staff and accommodations exceeded your expectations and you enjoyed rest and relaxation. We’re looking forward to seeing you again at the Hyatt Place Lake Mary/Orlando-North! Thank you for sharing your experience with us.
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Lake Panasoffkee, Florida
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 3, 2013

My family and I (two adults, two teenage boys and one 6 yr old boy) stayed at the Hyatt Place, Lake Mary FL labor day weekend 2013. We were participating in a soccer tournament in Apopka and didn't want to have to make the long drive from home each day. The rates were great for such a large room and on a holiday weekend. Upon arrival (11:30 pm) we were greeted by friendly staff and check in was very quick. We were given a first floor room, which was great because of all the stuff we had to bring in. Once we go to the room I was happy to see that it was very large (two double beds, a large pull out sofa, as well as a desk, a flat screen t.v. that swiveled so that it could be seen from the beds as well as the sofa, and a refrigerator). There was also a closet with a door that closed so that I could put all the bags in and I didn't have to keep looking at them all over the room.
The hotel was quiet and well maintained. The beds were comfortable (even the pullout) and the pillows were super soft. Overall we enjoyed our stay very much and thought it well worth the price for such a large room. Our only complaint is that it isn't closer to Disney as we are annual pass holders and will be staying in that area quite a bit.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, September 9, 2013
Participating in a soccer tournament sounds exciting! Getting a good night’s sleep in-between games is very important and we’re glad that we were able to keep you comfortable on your trip. The Hyatt Place Lake Mary/Orlando-North is less than an hour away from Disney and nearby other great attractions, so we hope you’ll consider staying with us again! Thank you for sharing your experience with us.
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Dayton, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 3, 2013

Very nice hotel. The staff is very good.Televison stations very limited could use the golf channel. They give you the poorest rooms if you book with someone other than Hyatt. Overall the rooms are very nice. The breakfast is very good and they have a nice selection on the menu.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, September 9, 2013
Thank you for your review of the Hyatt Place Lake Mary/Orlando-North! Our complimentary hot breakfast, the Kitchen Skillet™ is always our guests’ favorite way to start the day! We’re pleased that you found our staff and accommodations satisfying. We would like to point out that our rooms are all comparable and fairly distributed to our guests, regardless of how they reserved their stay. It would be our pleasure to have you again!
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Bangor, Maine
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 1, 2013

We just returned from this hotel & were very impressed with everything the hotel had to offer. Since we had an early morning flight, the location was perfect - 15 minutes to the airport. Easy to find which was important since we'd never been in this part of the state. Staff was friendly and helpful.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, August 8, 2013
We’re glad that your overall experience was wonderful! The Hyatt Place Lake Mary/Orland North is conveniently located near both the airport and some of the greatest sites our area has to offer and we’re pleased that our location really added to your trip. Your review is greatly appreciated by us and we hope that you’ll return to us again soon!
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Ypsilanti, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2013

I was in town for less than 24 hours for an interview and had an awesome experience. I was welcomed by Shannon, who offered to show me around and gave me a lot of useful information about the local area. This hotel was beautiful and a great choice. I didn't get to use many of the amenities but the food and bar was great! Room was large with a comfy bed! As someone that has worked in hotels for almost 8 years this hotel was one of the best experiences. Shannon is a great asset to your team, she made me feel welcome and it was apparent that she was willing to help with anything I needed.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, August 1, 2013
Your compliments for our hotel are greatly appreciated. We’ll definitely share your kind words with the staff member you specifically mentioned, I’m sure they’ll make her smile! It’s always a pleasure to share the best of our beautiful town with everyone. We hope that your interview went well and that you’ll have an opportunity to visit the Hyatt Place Lake Mary/Orlando-North again soon!
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Miami, Florida
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 22, 2013

Besides the fact that the receptionist didn't allow us to check In at 2.05pm because they didn't have our room ready (she was trying to force the 4 of us to stay in a King Bed room, with one bed and 1 sofa bed), all the rest was perfect!
The room was spacious and super clean, the smell was good, the beds were comfortable, shower OK, Internet working fine, the TV was huge, the room had everything you can need.
I missed my fan on top of the bed and overall the hotel was a bit hot but it was OK.
Breakfast was a little bit poor of choices but the available food was very good and the coffee was delicious.
We had a very good time at the Hotel and it was almost sad every time we had to leave it to go out! :)

Room Tip: I think they have too many King Bed rooms so they would always try to fit even more than 2 people in...
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattPlaceLakeMary, General Manager at Hyatt Place Orlando Lake Mary, responded to this review, August 1, 2013
Although we apologize for not being able to accommodate you at the time you arrived, we’re glad we were able to provide you an immaculate room suitable for your group. Our 42 inch HDTVs are definitely a favorite among all of our guests. Your feedback is greatly appreciated by all of us and we welcome you to stay at the Hyatt Place Lake Mary/Orlando-North again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Orlando Lake Mary

Address: 1255 South International Parkwa, Lake Mary, FL 32746
Phone Number:
Location: United States > Florida > Lake Mary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Lake Mary
#3 Family Hotel in Lake Mary
#5 Romantic Hotel in Lake Mary
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Orlando Lake Mary 3*
Number of rooms: 128
Official Description (provided by the hotel):
Certified as a Green hotel, Hyatt Place Lake Mary understands the importance of environmental responsibility. We take pride in going above and beyond expectations to create a rewarding guest experience. From the moment you enter the welcoming gallery, you will find outstanding facilities and services. Comfortable leather couches and a welcoming sitting area greet Florida business and vacation travelers in style.Our convenient hotel is located along one of the fastest-growing high tech business centers in the Sanford area, making us perfect for small corporate and executive events. Located halfway between Daytona Beach and Orlando’s world-famous area attractions, this newly-built Lake Mary hotel is perfectly situated for those looking to experience all that Central Florida has to offer. Sports fans will appreciate the fact that our Lake Mary hotel is right around the corner from the Timacuan Golf & Country Club, RDV Sportsplex and the Seminole Soccer Club Complex. Download our Hyatt Place Lake Mary/Orlando-North Fact Sheet and view the Hyatt Destinations Orlando city guide for insider information on local Florida culture, restaurants, shopping, events and more.128 spacious guestrooms each with the Hyatt Grand Bed™ and a 42" flat panel HDTVExciting on-site and local area activitiesComplimentary Wi-Fi with 10mbps connection speed available throughout the hotelComplimentary hot breakfast dailyOutdoor heated swimming pool and JacuzziComplimentary guest passes to the Lake Mary Lifestyle Family Fitness CenterLocal shuttle within five mile radius 24/7 Guest Kitchen serves made-to-order snacks and entreesIntimate Bakery Café serves Starbucks® specialty coffees, premium liquor, beers and winesGrab 'n Go case offers muffins, salads, sandwiches and bottled beveragesE-room with complimentary computers and a printerComplimentary on-site parkingOn-site coin laundrySmoke-free facility ... more   less 
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Also Known As:
Hyatt Place Orlando Lake Mary Hotel Lake Mary
Hyatt Place Lake Mary

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