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“Time For A Facelift” 3 of 5 stars
Review of TownePlace Suites by Marriott The Villages, Lady Lake

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TownePlace Suites by Marriott The Villages, Lady Lake
2.5 of 5 Hotel   |   1141 Alonzo Avenue, The Villages, Lady Lake, FL 32159   |  
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Ranked #3 of 4 Hotels in Lady Lake
Albuquerque, NM
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Time For A Facelift”
3 of 5 stars Reviewed February 8, 2014

This is the 2nd time staying at the Towne Place Suites. The rooms are nice but the bed needs to be replaced; very uncomfortable. The bathrooms need renovating desperately. It is really convenient to Spanish Springs which has restaurants, shopping and nightly entertainment. Close proximity to other shopping and chain restaurants too. Prices are good but it's time to renovate/update.

Room Tip: It is still a good place to stay if you want a kitchenette.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda L, Manager at TownePlace Suites by Marriott The Villages, Lady Lake, responded to this review, February 10, 2014
Thank you for taking the time to review your most recent stay with us in The Villages. We are very sorry to hear that the hotel did not exceed your expectations during stay. Your feedback will be shared with our management team. If you do visit our area in the future we hope that you will give us the chance to regain your trust in the future. Again, thank you for taking the time to write a review of your stay.
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97 reviews from our community

Traveler rating
    35
    36
    11
    9
    6
See reviews for
33
29
5
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
St. Marys, Georgia
Senior Contributor
43 reviews 43 reviews
4 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 31, 2014

Another great Marriott hotel. We spent 4 nights here while visiting the Villages. Our room had a king bed, very comfy, nice, clean fresh linens. a living room area and a kitchenette complete with stove, microwave, refrigerator and dishwasher. The hotel offers a continental breakfast, waffles, yogurt, granola, fruit and coffee. It is just about in the Middle of Spanish Springs. Walk to the town square for evening entertainment. The staff is very friendly. There is ample parking both street side and in the parking lot. Plenty of shopping, dining and other entertainment within walking distance. Looking forward to going back.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda L, General Manager at TownePlace Suites by Marriott The Villages, Lady Lake, responded to this review, February 3, 2014
We are so happy to here that you enjoyed your stay with us! Thank you so much for sharing your experience. We look forward to seeing you in the future!
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NB
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 9, 2014

We stayed at here on the night of December 27, 2013 and were very pleased with the room. The staff were friendly, room was spotless and beds were very comfy! After a very long 15 hour day of driving, this was just what we needed for a good night's sleep! the breakfast was wonderful - HUGE selection of items and staff were available to help as required and continually replenishing the food. I would highly recommend this hotel and would stay here again in a heartbeat.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda L, General Manager at TownePlace Suites by Marriott The Villages, Lady Lake, responded to this review, January 12, 2014
We are so glad to here that you enjoyed your stay with us! Thank you for sharing your experience. We look forward to seeing you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
75 reviews 75 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 7, 2014

This is a great property with an excellent staff. Anything you need the staff is there to help you. At one time the WiFi was very slow in this hotel but now it works perfect. The continental breakfast is the best. The rooms are very clean and I wish I could take one of the mattresses with me because they are the most comfortable I have ever slept on.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda L, General Manager at TownePlace Suites by Marriott The Villages, Lady Lake, responded to this review, January 9, 2014
We appreciate you taking the time to write a review. We are glad to hear that you enjoyed the property and our service. We hope to see you again during your next visit to TownePlace Suites in The Villages, FL!
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Cherry Hill, New Jersey
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 22, 2013

We had a great time at this hotel. Everyone was friendly, the room was clean, the bed was comfortable, the breakfast was good. Pets were allowed but we did not see many, which is good because we prefer hotels that do not allow pets. We like no pets allowed and no smoking hotels. Since this hotel had all the other features we liked except for the pet policy we took a chance. The pool was kept extra clean and the hot tub sparkled and was just the right temperature. The hall ways did carry noise so if people were talking outside in the hall you could hear it, but everything was usually quiet and we had to get up early for breakfast anyhow. We had a great view from our window but beware there is construction in the back which might create some noise in the future, while we were there they were only putting cement in and the trucks did not make a lot of noise. We had a view of the lake which was beautiful to look at. We could watch model sail boats out on the lake and ducks. We were also over the breakfast room outside patio and if people went out there to talk the sound carried to our room. If you are a late sleeper this might bother you but we were fine with it. During our visit there was a cool spell so the pool area was usually empty except for us and we really loved it that way. It was also great that we could walk right into the town area and go shopping, eat or go to the the movies. We were visiting friends and we will gladly go back in the future. We really enjoyed this hotel and had a great time.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda L, General Manager at TownePlace Suites by Marriott The Villages, Lady Lake, responded to this review, December 27, 2013
We are so glad to here that you enjoyed your stay with us! Thank you for sharing your experience. We look forward to seeing you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flint, Michigan
Top Contributor
63 reviews 63 reviews
21 hotel reviews
Reviews in 40 cities Reviews in 40 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed November 30, 2013

Traveling much of the year for work, I've earned Platinum Elite status with Marriott.

This particular propriety, while centrally located steps from the Spanish Center in the Villages, boasts by and large, some of the worst house keepers I've seen at a Marriott property.

My family, last minute, made plans to visit my wife's dying grandmother. Looking for a close, reliable Marriott, found this property. During our stay, our dog chewed on her bone leaving bits of it in the carpet. The next day, we retuned to our room to see that house keeping never vacuumed up the room. The bed, however, was made and fresh towels hung.

Approaching the front desk was given the line, "we are a long stay facility and do not deep clean the rooms every day. We only tidey up."
Absurd! What house cleaner doesn't at least vacuum a dirty carpet?

Moving on, the front desk assured us that the room would be deep cleaned, per our request, the next day. Traveling out and back again, late, we arrived around 9 pm only to discover that house keeping did deep cleaned our room, but also left the door to our room wide open with the security latch bracing it open.

So, for what must've been 12 hours, our room, and all our belongings were left open to the world and anyone that passed our door because of their inability to adequately perform the most important act of their daily function(s).

Would I recommend this property: I don't think so.

Not unless some major changes occurred at the managerial level.

Stayed December 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda L, General Manager at TownePlace Suites by Marriott The Villages, Lady Lake, responded to this review, December 5, 2013
Thank you for your comments. We’re so sorry to hear that we did not exceed your expectations during your recent stay with us. We value your feedback and have shared it with our management team. We hope that you will give us the chance to regain your trust in the future. Again, thank you for taking the time to write a review of your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valparaiso Fl
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 13, 2013

Its soo close to Spanish Springs Square! Rooms are clean, pool is heated, life is good! Breakfast and newspapers are a great way to start your day. Staff is friendly and helpful.Its Golf cart friendly so I rented a golf cart for 17 a weekend and joined the happy villagers!
Will stay there again.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda L, General Manager at TownePlace Suites by Marriott The Villages, Lady Lake, responded to this review, November 16, 2013
Thank you for letting usknow abou your experience here at TownePlace Suites The Villages! We are so glad that you enjoyed your stay and hope to see you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites by Marriott The Villages, Lady Lake

Address: 1141 Alonzo Avenue, The Villages, Lady Lake, FL 32159
Location: United States > Florida > Central Florida > Lady Lake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Lady Lake
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites by Marriott The Villages, Lady Lake 2.5*
Number of rooms: 80
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Also Known As:
Towneplace Suites The Villages Lady Lake Hotel Lady Lake
Towneplace Suites Lady Lake

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