I've stayed at the Marriott property for a few weeks recently and was please at its location but not so happy with its cleanliness and customer attitude.
The hotel is located a short block from the town center which is very active with entertainment choices, restaurants and shopping. (see other reviews - they're accurate)
The hotel is moderately clean - public areas seem to have regular maintenance, vacuuming and tile floors cleaned. Carpeting in the hallways though is extremely soiled and stained - one of the worst I've seen. The rooms were modified suites with kitchenette, and open area for couch, chair and bed. They're open but overall about 250 square feet.
Customer Service is poor. While I was there my room key wouldn't unlock my door. The desk clerk was annoyed to have to attend to it and she let me know about it. Her keys didn't unlock the door but the maintenance person did get it opened with a specialty device.
Breakfast was continental style - cold cereals, bread and bagels, juice, milk, etc. No hot food. The meal area is only open for breakfast.
Overall, this is a modest hotel in the Marriott chain. All of the Marriotts I've stayed at recently seem to have customer service issues - delay in greeting guests, attitude toward fixing problems, appearance of interiors.
There is a computer in the lobby for printing boarding passes but no Business Center, per se.
The Fitness Center has 2 treadmills and an elliptical machine. There is a full set of free weights, bench, mat, and exercise ball.
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- Also Known As:
- Towneplace Suites The Villages Lady Lake Hotel Lady Lake
- Towneplace Suites Lady Lake