We stayed at this hotel to attend a wedding and were expecting to experience an enjoyable stay, however, this was not the case. Shortly after check in,I was relaxing in the room after a long drive and was surprised by another guest entering our room. This person informed me that they, too, were assigned to our room. We received a call from the front desk regarding this, but no apology was forthcoming. After returning from dinner a short time later, we realized that our room keys had been deactivated...another inconvenience. Breakfast the next morning was the icing on the cake...no juice of any kind (machine out of order), no pancakes (machine out of order),had to share milk with other guests (no individual cartons, just a half empty gallon), dry eggs, undercooked sausage, and a breakfast attendant who requested that the guests give her tips. ( for what? getting everything myself and cleaning my own table?). We have stayed at Holiday Inn Express properties before and were very satisfied, but this particular one was a disappointment.
- Official Description (provided by the hotel):
- AWARD WINNING HOTEL FASTEST and MOST SECURED WIFI in the area. The Holiday Inn Express Hotel & Suites The Villages is conveniently located in The Villages, the friendliest home town in central Florida. With the customer service you deserve. Our beautifully decorated hotel has 81 spacious rooms all of them containing hair dryers, personal coffee makers, iron & ironing boards. Our large, well lit work area has Wifi connectivity . We offer a deluxe Express Start breakfast bar in our Great Room where there is coffee/beverage station 24 hours a day. Best of all we are walking distance to town square where there are many fine restaurants, boutiques and nightly entertainment 365 days a year. ... more less
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- Also Known As:
- Holiday Inn Express - The Villages Hotel Lady Lake
- Holiday Inn Lady Lake
- Holiday Inn Express Villages
- Lady Lake Holiday Inn