I stay here every year for a week. I come on business as not pleasure. But this year Cristina from the front desk made it very enjoyable. I have never met anyone with more personality and care for there job than her. I had some issues getting into my room and she made it her only objective to see that I was taken care of. Every evening she would speak to me(by name) as I walked threw the lobby. She really just made the trip enjoyable. As for the hotel I having nothing bad to say. It's a great property all the way around. Nice rooms and a great free breakfast. Large outdoor pool and family friendly tv channels. The staff overall are great to work with. Walt Disney World is great, but when it comes to staying at a hotel try the Comfort Suites. There is a free shuttle to the theme parks so park your car as forget about it. Give them a try. There Great!