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“Excellent Customer Service” 5 of 5 stars
Review of Quality Inn & Suites Kissimmee

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Quality Inn & Suites Kissimmee
2.0 of 5 Hotel   |   2945 Entry Point Boulevard, Kissimmee, FL 34747   |  
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Ranked #13 of 157 hotels in Kissimmee
Jacksonville, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
“Excellent Customer Service”
5 of 5 stars Reviewed December 3, 2012

This hotel is not a 5 star hotel, it is older but has been refurbished nicely. I have stayed in 5 star hotels and you are nickel and dimed for every service. This Quality Inn had great beds (slept better than at home!) and a good breakfast with eggs, sausage, cereal, etc. The staff were excellent and remembered who we were and went above and beyond to make us comfortable. They held packages, had wifi and more for no additional charges and we got a great rate to begin with!! Highly recommend and we will be back!!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, PA
Top Contributor
516 reviews 516 reviews
335 hotel reviews
Reviews in 336 cities Reviews in 336 cities
668 helpful votes 668 helpful votes
3 of 5 stars Reviewed December 3, 2012

I just don't get the 4.5 star rating of this motel on Tripadvisor. As a frequent traveller, and platinum member in the Choice Hotels loyalty program, I'm simply dumbfounded. Folks, this is a garden-variety, extremely average Quality Inn. No more and no less. It's decent value, but it's not special in any regard that I observed.

First, it's an older motel with doors opening to outside walkways (think 1970s Holiday Inn). Someone in a review claimed to get 2 queen beds, but our rooms had the smaller double beds. Room decor was good -- probably the single best feature of this motel -- with brightly painted walls, animal-themed art work and functional Quality Inn-like furniture. The beds were OK, and featured Quality Inn's odd small pillows. Twice, we had a very loud roar from the water pipes (as loud as a lawnmower in our room) lasting about a minute. It woke me up as I was falling asleep. Very odd.

Breakfast was poor, at least in the sense that it was a breakfast you'd eat only because it's free, not because it was any good. Despite lavish tales here of a good hot breakfast, the hotel features 2 hot items a day (plus the ubiquitous waffle maker). For our breakfast, we had sausage links (decent) and egg frisbees (terrible). Add your low-quality bread products, some basic yogurt and fruit and voila -- a very typical free breakfast from Quality Inn and other budget motels.

There are pros and cons to the hotel's location. If you're headed to Disney, it's close, right on the southern border of Disney's (large) property. It's also in one of the tackiest stretches of sprawl surrounding Disney: nearby businesses are all tourist-trade places featuring towel/t-shirt deals, cheap buffets, etc. As a tourist, you might want to visit some of these places, but there's sure no "Disney magic" outside your window.

Bottomline, this is a fine place to crash if you're visiting Disney and just want a cheap, decent nearby motel. But if you're expecting something special -- as suggested by it's very lofty tripadvisor score -- you'll possibly be as disappointed as I was. And left wondering why Orlando motel reviews are much less reliable than most tripadvisor reviews.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancs
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 1, 2012

Great hotel - within easy to reach Disney.
Also within easy reach of lots of places to eat.
Clean and tidy hotel inside and out.
Food was good and staff were very helpful.
We would definitely return next time we plan to visit Florida.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

Clean, inviting, nothing to complain about in the least. I would recommend this as an inexpensive option when doing the Disney thing. It is a place to stay and hang your hat for a few hours until the next chaotic day. Nice staff.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2012

We found this hotel when looking for a cheap hotel just to sleep, since we would spend most of the day at the parks or shopping. The evaluations indicated that this hotel had an excellent value for money, and that's exactly what we found. We paid about $50 per night with breakfast and wi-fi included. The room is simple but pleasant. The Hotel is close to the Disney parks (about 10 minutes). The breakfast is simple, but you can eat well. The wi-fi worked well in the room we were (we were in a room on the third floor). The attendants were attentive. The only problem was the air conditioner: when turned on heat, it let out a burning smell (but as the day was about 75-80 F, we only used the air conditioner to chill the room)

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach, Florida, United States
1 review
5 of 5 stars Reviewed November 20, 2012

We arrived at the hotel wet and muddy after a 5k zombie run. The staff was so nice and friendly. We asked to change our room to one on the top floor to feel more secure...no problem. We asked for extra towels...no problem. The rooms were clean, beds were great, lots of hot water, lobby was clean, breakfast had a nice variety. We would stay here again for sure. Thanks to everyone there that helped us, you are great!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

You can never tell by the lobby if the hotel rooms are going to be just as nice, but this was! Had a room on the second floor with 2 queen beds. It was bigger than I expected and very very nice! The beds were comfortable and the bathroom was CLEAN and everything worked. Best part was the breakfast in the morning. And the shuttle to Epcot, as well! Saved a lot of money buy using both of those. I would recommened and stay again!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn & Suites Kissimmee

Address: 2945 Entry Point Boulevard, Kissimmee, FL 34747
Phone Number:
Location: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Kissimmee
#14 Best Value Hotel in Kissimmee
#17 Family Hotel in Kissimmee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Kissimmee 2*
Official Description (provided by the hotel):
The Quality Inn & Suites® hotel is just two miles from Walt Disney World theme park and is conveniently located near many local points of interest.This Kissimmee, FL hotel offers free scheduled transportation to all Walt Disney World theme parks, Seaworld Orlando marine adventure park and Universal Studios Florida theme park.Additional attractions close to this Kissimmee, FL hotel include:Downtown Disney shopping, dining and entertainment areaDisney's Typhoon Lagoon water parkArabian Nights Dinner TheaterUniversal Studios Florida theme parkThis Florida hotel provides corporate travelers with additional conveniences like a public computer with Internet access, and access to copy and fax service.All spacious and well-appointed guest rooms at this Kissimmee, FL hotel are furnished with pillow-top mattresses, coffee makers, curved shower rods, hair dryers, desks, irons, ironing boards, safes and cable television. Select suites offer additional features including sofa sleepers, and kitchen facilities with microwaves, refrigerators and mini bars.Laundry facilities are located on the premises and ample parking is provided. For added convenience, this is a pet-friendly hotel(WE ONLY HAVE 3 PET FRIENDLY ROOMS); fees apply.When you want to stay close to all the best Kissimmee and the surrounding area offers, make the Quality Inn & Suites hotel your home away from home in Florida. We have everything you need to make your trip relaxing and affordable. Make a reservation with us today and enjoy our outstanding service, inviting accommodations and great location. ... more   less 
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Also Known As:
Quality Inn And Suites
Quality Hotel Kissimmee
Masters Hotel Maingate
Masters Hotel Kissimmee
Masters Inn Maingate

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