My family and I just got home from a week long stay at this property. Our stay dates were from 18-25 April. After reading all of the reviews for this property, we decided to book here well in advanced through armed forces vacation club, and at an amazing rate! We were more than impressed, and I seriously don't understand where all of the negative reviews are coming from. I understand a bad experience from time to time, but some people that have written a bad review about this property clearly don't understand the difference between booking at a full service hotel and a condominium. This is clearly a condominium.
As we pulled up to the property, you can tell from the outside of the building that it is a little older. When we got in the lobby however, it was very well kept, smelled fresh and clean, and the staff was more than welcoming. My husband went to the check in desk, and I made the mistake of going to the concierge desk to ask a question...oops. I knew it was coming, but not even two seconds after answering my question, they start bugging you about going to the 90 minute presentation for the timeshare. I booked through Armed Forces Vacation club and paid under $400 for the week...what made them think I was interested in dropping thousands in a timeshare? Silly people. I even informed the woman that our whole week was already planned out with friends that live in the Orlando area, and the only day I had open was Friday. Lucky me they don't do presentations on Friday, and she had to nerve to tell me it was going to rain all week and then asked me if I wanted to alternate my schedule to go to a presentation instead. I was polite and I said no thank you and laughed it off. They are really ballsy when it comes to the timeshare presentation, but I also know that is part of their job, so it didn't bother me to much. Just be prepared for that that when you arrive. Anyways, we were placed in building 10 on the ground floor as I requested. I was very pleased that my request was available since we had a two month old with us. The condo was great! We were welcomed with a nice fresh scent of clean. I also saw they accommodated us with a pack in play. I requested a crib, but no big deal. A request is never guaranteed. Our baby sleeps with us most of the time anyways. Our bedrooms had a king, two twins, and a sleeper sofa in the living room just like we booked. The kitchen was small, but it had everything that a kitchen needs. The new stainless steel appliances and granite countertops were just a bonus. The master bedroom was a nice size, and the master bathroom was huge, with a nice big garden tub and a separate shower, My biggest "yay" moment of the bathroom was the water pressure in the shower. I know people will think I am crazy, but every time we travel we have issues with low water pressure, and having thick curly hair, that can be an issue and call for longer showers just trying to get shampoo rinsed out of your hair, so BIG kudos on the water pressure!! Anyways, everything exceeded our expectations. We had a paper in the bedroom that explained all of the properties policies, and explained the housekeeping services to us. They came on Tuesday, and any other services are available upon request, for additional charges. No problem. The paper provided all extensions we needed (front desk, security, etc). It was very formative, I'd highly suggest reading it.
There are a few things I saw in previous reviews that I'd like to clarify:
1.) I saw someone say they didn't get their crib that they REQUESTED. I also saw some didn't get two rooms right next door...as they REQUESTED. People need to understand that a request is NOT a guarantee. It is based on availability upon your arrival, and I am pretty positive a hotel, condo or where ever you are staying wouldn't deliberately not give you what you want just to piss you off. A place like this shows that they strive for guest satisfaction, and things just happen sometimes. Not everyone will get every little thing that they want. Get over it people. I requested a crib, and got a pack and play...do you see me whining about it? Nope! I'm thankful they had something to accommodate my little one with and it was already in the room before we even arrived.
2.) I've seen a select few complain that they had to take out their own trash, that housekeeping didn't change their bed sheets everyday, that they didn't get housekeeping services everyday. Umm hello...this is NOT a full service hotel. Learn the difference. Most condos...not all, but most condos you are on your own. If you want daily housekeeping services, if you want your towels replaced every day, if you want your trash picked up every day, then this is not the place for you. You need to fork out the extra money and go pay for a full service hotel. I never understood those that wanted their sheets changed daily. Do you change your sheets EVERY day at home? I don't think so. If you want these extra services here, it is going to cost you a fee. It clearly states that in the informative sheet I was referring to earlier that is located in the master bedroom.
3.) Yes they will pressure you to go to their presentation! It a Timeshare property, and most condos are. Do your research before arriving and just politely say no thank you and go on about your day. If your phone rings, simply don't answer it. Now if you book at a rate to where you HAVE to go to a presentation, well then you get what you pay for, and that is part of your contract to them. Research research research!
This property had a few pros and a few...not cons, but maybe suggestions that they may want to consider.
Pros: great location! Walmart is a two minute drive. The small outlet mall is two minutes away and the bigger outlet mall is a 7 minute drive, Disney is about 15 minutes away as well as Seaworld, and Universal is a 20 minute drive. Legoland is a little further, but it is an easy 40-45 minute drive down interstate 4. There are plenty of restaurants and mini activities and attractions close by (mini golf, mini amusement parks with Ferris wheels type of rides). For my east coast northern friends, there is a Wawa right down the street from this property :)
The property has two pools, three spas (that we saw), tons of grills, shuffleboard court, basketball and tennis courts, and a very small mini golf course. VERY small. I'm sure there is more, but we spent most time off property. We didn't even get to go to the pools, and went to one of the hot tubs once. There is also a security guard on duty at all times.
A few suggestions for the property:
-As others have stated in other reviews, I didn't see this much as a resort. They have room service that runs until 2 am I think, but no actual restaurants on the property. They do have different activities for each day at certain times, but an arcade room, maybe even a splash pad for smaller kids.
-One reason we did not make time to go to the pools was because both pools were always bombarded with older kids/teenagers splashing, rough housing, etc, and I didn't want my smaller ones out there with them. I also think the pools are way to small for this property. Might be something they could look into.
-Also, they do not enforce noise restrictions until after 11pm. To me, that's late, especially with two younger kids and a baby, our upstairs neighbors were so loud, and the kids at the pools were extremely loud even after 11pm. I feel this needs to be enforced and monitored a little better. The front desk did settle our neighbors down for us when we called them, but the pool noise continued until the pools closed at midnight.
- we noticed the hot tubs weren't full with water. You could see the line of where the water should have been filled to. Also, to me, the hot tubs weren't that hot. I take hotter showers.
- Parking. We were out late every night and we just loved coming back to not having a parking spot near our room. One night we had to park a building over because all spots were full...such a hassle with three tired kids. I know some families bring more than one vehicle and have friends come visit from off property, so maybe marking the parking spaces with a room number assigned to it and additional cars park in other spaces? I don't know, but I just felt the parking could've been arranged better to accommodate in house guests.
- We were also told by the concierge that she would have a basket sent to our room since we were there celebrating our sons birthday. It never came. Not a big deal, but don't make promises that you cannot keep, and then continue to call my room all week long and hound me to come to a 90 presentation.
Overall, we were very pleased with our stay. We would definitely book here again, but only if it were available though AFVC at the rate we paid, or close to.
Oh one more thing! Keep an eye out on your bill! They never gave us a receipt at check out and stated they would email one to us, we are still waiting for it. If I see any additional charges that I didn't authorize, and wasn't given a chance to review at check out, I'm going to be giving them a nice phone call. :)
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- Also Known As:
- Diamond Polynesian Isles Kissimmee
- Sunterra Resort Polynesian Isle
- Sunterra Polynesian Resort
- Polynesian Isles