We don't usually book hotels in this area of Kissimmee as we like to stick west of the I4, but the reviews were so positive that we decided to take a chance! We weren't disappointed! The location is actually VERY convenient and central (you can even walk to the Dunkin Donuts down the road) but it FEELS like you're off the "beaten path" even though you're only a few blocks off the 192! The front desk staff were wonderful and friendly, the grounds are neat and well cared for, the rooms are spacious (we had booked a 1 bedroom and received a 2 bedroom instead) and the beds and pillows are VERY comfortable ... I would venture to say the best I've slept on at ANY other resort! Yes, the livingroom furniture is a little tired, but it was still comfortable and serviceable. We didn't have ANY issues with the wifi although it's obviously been an issue for others as we were assured by front desk staff that this was being addressed and corrected as of February 9th. We unplugged the phones as soon as we got into the suite to avoid any calls about time-shares, etc. We were not bothered about it at any point! The kitchen was small but well-stocked with all the necessities. If you're accustomed to "self-catered" accommodations, be aware that they provide a good amount of toilet tissue and paper towels and a 'starter pack' of dishwasher and laundry detergent. They also restock the complimentary toiletries on "cleaning day". One of the only reasons I didn't give this property 5 stars is probably my own fault as I didn't take any steps to correct it! Our balcony had a very dismal view of the tennis courts and received no sunshine at any point during the day and the windows in the master bedroom were very dirty - though again, only had the view of the tennis courts so we didn't bother opening the curtains (we were in building 12 - suite 1223). This was disappointing, however the Florida weather was a little cool anyway and we probably wouldn't have spent much time out there; it would have been nice to have a better view though. Parking was always sufficient around our building, and we didn't explore the grounds a whole lot or use the pools, so I can't comment there. I did use the business centre to print out boarding passes which was quick and convenient! The room was cleaned once during our stay (I believe on Thursdays) which was nice to get fresh towels, etc. The laundry facilities are shared by two suites on each floor and is in a small closet just outside your room. We were on the second floor and did hear some noise from the suite above us - the first night a few of the noises woke me up but after that I got used to it. If that sort of thing bothers you I would recommend requesting the top floor. Overall, very impressed and would DEFINITELY consider staying here again!
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- Also Known As:
- Diamond Polynesian Isles Kissimmee
- Sunterra Resort Polynesian Isle
- Sunterra Polynesian Resort
- Polynesian Isles