Upon arrival at the Polynesian we were ushered to the front desk by greeters with IPads. While checking in, I went to the bell hop to see if we needed to claim our luggage. He assured me it would be delivered to our room. We went for a swim and returned to our room after several hours. No luggage. It was returned to the airport. Not smiling.
Few days later, asked the bell hop how to get transportation to Downtown Disney. He said go outside, take a left, bus is right there. Followed those instructions to a greeter outside at a bus. Asked if it was heading to Downtown Disney, replied yes for a marathon. We responded that we weren't going to the marathon but she allowed us to take the bus. Wound up at a marathon unable to get to Downtown Disney. Had to return to the hotel. 1.5 hours of wasted time. After long, hot days in Disney, every person requires some relaxation. We did not find that at the Polynesian.